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    Cornerstone Tax Services

    5.0 (1 review)
    Open 5:00 pm - 9:00 PM
    Updated 2 months ago

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    Services - Cornerstone Tax Services

    Individual filing for current tax year

    Current year tax preparation and filing

    Individual filing for past tax year(s)

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    Tax planning

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    2 months ago

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    Arleta Income Tax

    Arleta Income Tax

    (34 reviews)

    Pacoima

    I have been coming here for the last 4 years. It's very easy and they're very friendly! Prices are…read morelowest around!

    Worst Experience EVER! I went in today to file my taxes - I expected it to be busy since it was the…read morelast day to file so I decided to get there early. I arrived at about 8:20am and got in the line that was formed outside - I was the 8th person in line and I had my 2 year old son with me. At 9, Noeni the receptionist/Owners daughter - comes out and starts taking peoples information down. However, instead of letting everyone in, they leave everyone in the sun for another hour and finally let us in at about 10:10. After going in, we all sit down and wait. Throughout the time I was sitting there, I observed Noeni respond to a few customers rudely or made unnecessary comments like "you shouldn't have waited until the last day". At about 11:30 my son starts crying - probably frustrated and tired since he is 2 years old. As I was working on calmly him down Noeni (in front of everyone) rudely tells me that I need to wait outside. AWESOME tell me to wait outside in the hot son with my 2 year old. I walked out thinking she would call me when they called my name but NO. I ended up calling my sister to pick up my son after she left work. She picked him up at 12:15 and I went inside to ask when will I be next since I kept seeing people coming out who were there later than I was and she starts looking through all the tax preparers papers and proceeds to tell me that they were calling for me and that I would be next - I said "next as in now or how much longer do I have to wait" and she said "well there is someone here so you have to wait" and I said "well yeah you kicked me out and couldn't even call me in" and she said as soon as he is done you'll be next. I waited outside again and if it wasn't for this nice lady (customer) who came outside and told me that they were calling for me. NOT EVEN NOENI bothered to come outside to tell me. I was not mad about having to wait - I know I went on the last day, but it was the treatment I received. I work in customer service and I would have approached the situation differently for one talking to me with a little discretion instead of embarrassing me by kicking me out in front of a lobby full of people, she could have told me "Hey I see your son is frustrated, if you'd like you can take him to the car and give me your number I will call you once they call you" but nope she kicks my son out like if he was an animal. If it wasn't for the time I had already waited there, it being the last day and for Marco who prepares my taxes - I would have left. I get it - it may be an overwhelming day for her, but you work with people not animals. I will never be filing here again. Which is unfortunate because Marco is GREAT. But I will not to give money to a business who treats people that way. Noeni, work on your people skills because you have a disgusting attitude and approach.

    Cornerstone Tax Services - taxservices - Updated May 2026

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