My family and I have been going to this office for years. We are local business owners for 30yrs…read morenearby and we have sent a large number of clients to this office. Today I stopped in to ask if Dr. Aimee could perform an injection for sciatica and to make sure they had this medicine in stock. Just that question only, before I went to the emergency room. What I experienced was a total different no customer service attitude response to my kindness and concern. This is nothing like the medical professional service that we are use to experiencing. I stood at the front desk for 10 minutes before I was greeted. Once the young lady appeared I was immediately given an attitude for no reason and she would not make eye contact nor apologize for keeping us waiting as three employees were laughing and socializing. They looked at us and we looked at them through the entry door window that leads back to the treatment area. I asked if I could call her right quick on the phone she said no. I said I could email her. She will not assist with that. She said if I did they would get back to me in a few days as I'm standing there with no one in the waiting room and no patients coming or going. She told me I would have to pay $150 and then she would see me (Dr. Aimee.) Super unprofessional all around. It is very disappointing as I am in tremendous pain and wanted to see a physician I could trust. My family and I will not be coming back.

I started going to Highland Urgent Care in 2018 and was generally pleased with my experience…read more However, ever since the pandemic I have only had terrible experiences. The administrative staff is rude and combative, especially the office manager. My last visit was a follow-up for blood work, which somehow took an hour. The office manager, who was not wearing a mask, would not let my partner accompany me inside due to Covid. One would think that she would be wearing a mask if Covid was a concern, but alas. They sent my pharmacy conflicting prescriptions, the blood work left a bruise for over a week, every appointment take at least an hour, usually closer to 2 hours, you spend all of your time waiting in a room before talking to a PA for maybe 5 minutes. It's an all around awful experience.

I've enjoyed going here for years but recently have been disappointed by their billing practices…read more Like many patients I enjoy the ease of telemed which enables you to avoid losing time in transit or missing work. For the first time after a telemed appointment I was notified that I would be receiving a $40 late payment fee since I didn't pay for my appointment immediately after I saw the provider. I asked if I missed a notice since I'm very active in my account and tech savvy. They said no they don't have the ability to post the charge same day to your account so unless you call back the practice or answer whenever they randomly call you'll be charged a late fee. This is a poorly designed system that seems intent on charging patients late fees. They only are available during business hours. Obviously if I could make it in during business hours I would have paid in person as I have for the years I've gone. Many people don't answer random calls or give out financial information over the phone. In the year of 2025 they need an online payment mechanism easily available and not charge unsuspecting patients for a system they don't even have in place.

I had a good first visit with nurse practitioner Lee Ann Rydosz. I came back two months after my…read morephysical at another location with the same concern and she was able to reevaluate the situation and come up with another solution in a timely manner. Things you should know: I. PARKING The #1 reason for hypertension in Atlanta, right? Don't worry, everything about the parking garage, here at this location, is clearly labeled. When you pull up, you'll have to get a ticket. Unfortunately, parking here is only free the first 30 minutes (which you're never out of a doctor's office in 30 minutes ~ let's be real). So anticipate paying the fee when you leave. I was there 40 minutes and it costed me $4. Family Practice Center does NOT validate. Make sure you park in the area that says "Parking for build F" so you don't have to walk a distance before your appointment. Make sure to follow the signs to the proper building entryway. II. SERVICE Quick. I got called right on time. It took 10 minutes to take my vitals and for the assistant to write any additional notes. Before I knew it Lee Ann was addressing my needs. Something to note when making an appoint: make sure you call for the RIGHT location. There are several branches for Family Practice Center. I messed up and scheduled in Sandy Springs instead of Alpharetta. Oops. There's a 24 hour cancellation policy. III. QUALITY I noticed a staff member cleaning the waiting room. That's reassuring to see them care for the facility. IV. CAPACITY There were 5 people in the waiting room but still plenty of seating. Everyone was pretty spaced out.

I have been a long time patient of this practice, but am done. Their office manager is…read moreunprofessional, cannot answer questions, and doesn't understand how to deal with patients. He should not be in that position. Dr. Smith is a great doctor, but the office manager has caused me to switch practices. I'm out. Said office manager thinks he is king of the world, does not know how to deal with patients, lambasts my for speaking, and still can't figure out how to send me a link for payment. It's 2025. Quite frankly I'm surprised he has not run this practice into the ground. There is no reason for anyone to be a patient here now or in the future.

Front desks workers are extremely unfriendly. Dr smith and Dr sarma (who has since left the…read morepractice) are short and dismissive and refuse to help or give referrals so that I can get help elsewhere after I had been suffering for months. Fortunately my chiropractor is much more useful and gave me a literal life saving referral.

Unable to call in to schedule and appointment, the phone number is not valid, tried calling several…read moretimes.

Dr. Carter smiles (even laughs) every time I visit. She looks out for me and I appreciate it. I am…read morenot black. On the contrary, I am a white southerner from Texas. I think she is great and a dang good doctor. By the way, I worked 31 years as a Respiratory Therapist, so I know a nice doctor when I see one. I have never waited more than 15 minutes in the waiting room. I have been going to Dr. Carter for several years.

This practice has a lot of great reviews and I want to share my experience in case it helps…read moresomeone. In January 2025 I made an appointment for the earliest new patient appointment, which was in June 2025. I decided to wait for the appointment because I really appreciated the philosophy found on the website and definitely liked the glowing reviews. I had positive interactions with all staff I encountered and the clinic was clean and bright. The provider I met with suspected a new problem/diagnosis and so started a work up with labs and imaging. Clinic staff did follow up with me once labs resulted out and referred me to a specialist. The ordered imaging was performed ~2 weeks after my new patient appt but I never received follow up, from the NP or anyone else at Ponce Primary Care re: the imaging results. It has now been ~3 months since my last communication, specific to my care, with anyone in this office. I decided to reach out to discuss the standard of care, which I felt to be lacking. Dr. Chad Costley did return my call within an hour or so and he did verbalize disappointment with my situation. He assured me that my experience is unfortunately the exception to their typical patient experience. I was informed that the NP I had been assigned to was "only part-time and here less than a month". I did not ever receive any communication from Ponce Primary Care to notify me that my assigned provider was departing or to invite me to call to schedule with another provider for seamless continuity of care. I was told that my imaging results were never sent by the imaging facility I went to and that "this is where the wheels came off". That is absolutely possible but it was also not confirmed to be true at the time of the statement. The report not being in the patient chart does not mean it was never received by the ordering office or sent to the ordering provider. Sometimes things get scanned and assigned incorrectly, or not scanned at all. Lots of possibilities there. To me, that shows a lack of accountability for not holding a supervisory review of a departing provider's caseload/EMR task list and it also fails to consider that an out-of-state fax number associated with the ordering provider could be the problem. I waited 6 months for a new patient appointment and, whatever the circumstances, was lost in the shuffle. I will not be continuing with this practice, although I'm sure they have many satisfied patients as evidenced by their overall rating. My advice if you wish to establish/continue care here: Be able to advocate for yourself and for your own healthcare. Be knowledgeable about when to follow up on your care in case the practice doesn't. If the wait is still 6 months out for a new patient appointment when you try to schedule, do not think an extra special or VIP experience awaits you - realize that they just might be too busy to accept new patients.

My husband and I have been seeing Brooke since we moved to the area over 3 years ago. We love her!!…read moreShe is kind, compassionate and thorough. I always leave feeling like she has addressed all of my concerns. She always goes above and beyond. It truly makes a difference. The office staff has been friendly and welcoming. We appreciate Ponce Primary Care!!!

I have yet to have even a decent experience here but being new to Atlanta I don't really have any…read moreother references, But my last attempt here was just too much. I called to get an appointment with Dr. Koralewski although I had previously seen Dr. Miller. The staff told me "You cannot change doctors", I asked why and the young lady said she didn't know and her manager handles that. I asked to speak to the manager where i was again told "You cant change doctors because that is OUR POLICY". I asked her to email me the policy. She said "NO. I AM GIVING IT TO YOU VERBALLY". I asked is the policy in writing anywhere and she said NO. They were extremely rude and it seems to me this is actually UNETHICAL. I will certainly be sharing my experience and searching for a new practitioner.

Answer your phone! I have tried to call numerous times to make an appointment and no one answers or…read morecalls me back. I'm done

Terrible. A lot of mistakes. Way worse treatment though paying the extra hundreds of month to…read moresupposedly get better care. I think you'd get better care at an urgent care client or the vet. They didn't at all seem to have their act together and were all about presenting themselves as kind and caring, but when things were not working out, when we caught them screwing up, they started getting ugly and showing their true colors. They should have refunded the FOR-NOTHING extra hundreds we paid for a different/better level of service. Amazing how they got ugly - showed their true colors - when we canned them. We will be staying the H away from this dis-organization.

Absolutely the best kept secret in the Atlanta area. I had high expectations from a friend of mine…read moreand they exceeded it with Wendy being the nurse and Dr. Sarma delivering the best doctor experience ever. He listened and he cared. I would absolutely recommend you guys to my friends and already have.

So this review is personal yet meaningful. I hope I succeed in sharing some insight and positivity…read moreto you all! This week I had had to take a visit to see the specialist to see Dr. Rangarajan. For the past couple of years, I had not been feeling like myself and things started to escalate the end of 2025. Long story short I have been having random fainting spells. I'm very winded just doing the simplest things like going up a flight of stairs, extreme fatigue, and just not feeling like my normal self. The last straw was an evening out with my sister and me having a random fainting spell while dining at a restaurant. She had never seen this happen to me and it was very scary and eye-opening which led to Dr. Rangarajan at Piedmont Heart Institute Brookhaven Cardiology. I must say my visit was very enlightening, very resourceful. Dr. Rangarajan was very thorough showed compassion and demonstrated stellar bedside manners! Even his physician assistant was top-notch. I left feeling educated of the necessary steps, he's taking to ensure we get to the bottom of why I'm having the fainting episodes and find a resolution which brings me sense of relief. Just a note to everyone please take care of your health, especially your heart and vascular health. It has no age limit. My significant other had an unexpected heart attack January 2025 at 43 years young. I'm so thankful he's still here with us! However, it doesn't always turn out this way as six months later we lost two friends and a family member to massive heart attacks all well in their early to late 40s. I'm grateful to have found a specialist who cares about my well-being and is taking his time to ensure all the necessary screenings/ test are scheduled. Do not wait for an ache or pain to get checked. Please take the time to go get your screenings. Make your heart health your priority! If you are looking for a cardiologist, I highly recommend Piedmont Heart Institute Brookhaven Cardiology. Ask for Dr. Rangarajan. The office building is visible & easy to access off of Peachtree Rd. The office building is connected to a Walgreens pharmacy. There is plenty of "free" parking in the parking garage. I did not get as many photos of the office as intended but I'll try to remember my next visit. I hope this review was helpful.

This place has continued its decline. They lack in putting the patient first. They make me…read moreschedule needless office visit to fill a simple script. Profit over people reigns true here.

The staff here is so nice. I saw PA Taing for my C&P exam and she was thorough and attentive, but…read morealso made great timing! The facility is very nice and clean. You're in good hands here!

I was so anxious and discombobulated that I don't remember the doctors name, but this is one of the…read morebest urgent cares i've been to. They were caring, gentle, nice and genuinely cared and wanted to help. The wait was not long and there were no other patience in the lobby. I will definitely recommend this place and come back again if i need to. Thank you! Yall genuinely helped me feel not so anxious.

Dr Harvey is an excellent physician. She has an excellent beside manner. She's been my primary…read morespecialist for 12 years now. Even after relocating 50 miles from her office I can't imagine trusting anyone else with my care so I happily make the commute.