One hates to be the first negative review of a firm, but here goes.
We contacted Scott and the team at Cornerstone Landscape for a bid on adding planting beds and other work for our new home. We were told the soonest they could come out was in three weeks. After patiently waiting we finally got a call from Scott an hour and half into the two hour window for him to show up. He indicated he was across town dealing with an issue but, "would be there soon". Well an hour after the cutoff for his arrival window and an hour and half after his call I'm guessing he isn't showing up.
I guess Scott and team at Cornerstone Landscape have enough work they didn't need to bid our job, but if that was the case then be honest with the customer and let us know. More importantly if things don't go to plan let the customer (potential or otherwise) know and try to make it right. However, going radio silent with the customer says a lot about you and your business.
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Update: Scott finally showed up an hour and ten minutes past the window scheduled. He didn't call prior to doing so to confirm we were home (we weren't) and the only reason we even knew he was there is because our video doorbell recorded his arrival and he left his card in the door. Once he realized we weren't home he didn't try to call or have the office call. He just shoved his business card in the door and left while audibly on another call.
As previously stated, if your day isn't going to plan, communicate to your customers and potential customers. You made me wait all day for you to arrive, had you called you would have known we would be back in under 20 minutes so you could have waited for us.
In the end on to another firm. If you can't show up to bid a job as scheduled I sure can't depend upon you to show up if I hire you. read more