I am appalled at whomever the male receptionist is at this office. My husband and I recently moved to the area and needed to find a new dental office. Based on the google reviews, I was sure this looked like the right place. I scheduled us two appointments for this week (myself, tomorrow at 11am and my husband's appointment Thursday at 6pm). Unfortunately, life happens and although I did not owe the office a reason for needing to cancel my 11am appt tomorrow (especially since I made sure to call and cancel prior to 24 hours) and that I'd like to take my husbands Thursday night appt - therefore hoping to make him an appt at a later date... I was interrogated multiple times as to why I needed to make these switches. After being questioned, (which point blank I continuously explained my car wound up unexpectedly needing to go in for service this weekend and this worked better for our schedules with now only one vehicle) - the receptionist got quite loud with me saying my husband had confirmed last week through a text that he would be at his appt. In which I explained over and over again, yes - but things have changed - can I please take his appt and cancel mine? NO! The receptionist screamed, if that is the case both appointments must be canceled. I argued that this made no sense - so you would rather lose two new potential lifetime clients versus me take his Thursday night appt and I would like to make an appt for him at a later date? This receptionist was belligerent - as he YELLED this is a medical office and these are our policies and if my husband wanted his appt canceled he needed to call himself. Talk about being difficult before even walking through the door. I don't know what kind of operation you're running over there Dr. Jenny, but find new people to answer your phones. read more