I've been with this credit union for decades. They are very helpful! I needed a copy of a couple…read morechecks I had written back in 2022 and they found them and mailed them to me. They go above and beyond to assist you. Thank you!

Really disappointed because they would not approve a loan application for me until I turn in my…read more2020 tax return! Funny part is? I told them that I am waiting for my W-2 from my employer so I can complete my taxes. I needed them to help me because I was in a bind. I just paid off a $30,000 car loan with them and I have a balance of$5,800 on my daughter's car loan through this credit union. Still denied! I went to Christian Financial Credit Union and got approved for a $32,000 car loan. Bam! Geez Genisys on Hall Road...you lost a customer for life. Thanks Hope for nothing!

After trying to set up an appointment to create a simple business checking account at multiple…read morelocal area banks, Genisys ended up receiving my business. Most local banks wanted to over-complicate the process, schedule an appointment days in advance, and have me reserve hours of my time to get it done. Not Genisys. Kyle did a great job creating up my account, describing the products and services offered by Genisys, and helping set up my online access. Great job Genisys, thank you Kyle.

Great local credit union. I especially love their different perks offered on certain accounts and…read moredebit card rewards! They quickly funded my loan and the overall experience Ha been nothing short of stellar. I utilize a few local credit unions and a few national banks for my financial needs and Genisys by far is the best. Would Definately recommend!

Kristie C. at your Macomb location on Hall Road is TOP Noch! Excellent Customer Service!!! Go see…read moreher!! She is Super kind and helpful and extremely on top of everything. Thanks Kristie! :)

I opened my first account with CUO when I was 18 years old. That was in 1968. I have been very…read morehappy with them all these years. The only complaint that I have is when they changed and updated to the new outdoor ATM, my problems started. Many times when I went to use the ATM during hours when the credit union is closed, the ATM is "out of order" and I cannot access my funds that I need. This has happened probably 4-5 times in the past year or so. I am not really happy about this. Other than that, no other problems. The staff is wonderful!

The customer service is lacking. Do not have a notary on site or know when they will have one.read more

if i could give this 0 stars i would teller told me they wouldn't open me an account to deposit my…read morecheck thats from them certified by rocket mortgage. i dont know what kind of lazy dumb people they have working here i knkw the only reason they wouldn't let me open one is because they were just plain out lazy as fuck. if this was my buisness i would of fired who ever is working today 3/10/22 at 3:00 because never have i ever had an issue with a bank until today

Their security is horrible. Don'tt get your password locked - good luck. I got a message that sent…read moreme a pin that I didn't ask for. It said if I didn't try to access my account then call their listed number IMMEDIATELY. It was 8:45 pm. I called the number - customer service said call back tomorrow. Password was locked - obviously someone trying to log in to my account and exceeded the number of attempts. No way to reset password - as of right now I am locked out of my web banking. It's Thursday, going into Memorial weekend. If this had been tomorrow I would be without access until Tuesday. Very very clumsy and outrageous messaging. I'll be switching banks tomorrow after over 50 years with them.

This is the worst bank I've ever dealt with. I have a joint account with my boyfriend, and I opened…read moreup my own checking and savings yesterday. come to find automatically freeze your account and cancel your accounts and close them and hold onto your money until they figure out when they send it out to you. I was told to go to the branch and they would fix it and the branch Told me there's nothing they can do. I never received a in the mail. Never received an alert nothing so now I'm out of money broke and my account are frozen. This is by far the worst bank. I would not even tell my enemy to bank here so you're telling me the lady that opened up my bank account had no idea the process of what the way she works at. Will do if you open up an additional account, what a joke.

This has been my bank for over 20 years. Everyone is terrific. Watched some tellers move up the…read morecorporate ladder to managers and beyond. At this time the offices were closed but available by drive through and telephone. Managed some work for me by telephone that was outstanding. Tellers are very helpful and managers a great too..

I'd rather go to a different location. The "manager" woman is not very friendly or customer service…read moreoriented. The guy in front, however, is very friendly so that's why I gave two stars instead of one. You will be able to see from other people giving reviews here that they are very, very inconsistent with procedures and it makes your day very frustrating when they don't let you do something one day that you have done so many times in the past! It makes no sense. Corporate needs to re-evaluate who manages the bank to create a better staffed team that is consistent and customer service driven. After all, the whole job revolves around customer service.

Absolutely unacceptable experience with Bank of America. Someone fraudulently opened an account in…read moremy name, and after dealing with their fraud department to get it closed, they sent me a letter demanding additional notarized documentation. The same letter literally instructs me to visit a Bank of America branch to have it notarized. So after spending two hours at the police station filing an identity theft report, I go into a branch ready to follow their process--only to be told they won't help me because I'm "not a customer." One teller even tried to schedule me, but another shut it down after confirming with the branch manager, Mona Lazri, that they wouldn't assist. It's unbelievable that they're this strict about helping someone fix fraud that happened under their watch, yet apparently not that strict when it comes to opening accounts in the first place. Zero accountability, zero common sense, and a complete waste of my time. Bank of America and Mona Lazri the manager of the Romeo plan and Hall rd branch is a joke.

This is my go-to credit union in my area when I can't deal with Hall Road construction lately or…read moretraffic near Romeo Plank. Yesterday, Thursday Credit Union One had an ATM machine down, and the other drive up lines were too long with customers waiting, so I chose this one. THEN I came back today for some quick cash for the weekend. This establishment did not charge me a fee because I am a credit union member at another credit union which is a nice connection to offer a free service. Strange though instead of putting your card in sideways you have to put your card in front first. I was happy yesterday Thursday July 19th and this morning to withdraw some cash for lunch and the weekend. Drive up ATM is mounted flush to the building wall.. drive around back and it has a covered overhang during weather conditions. Sounds perfectly fine, quick and fast to me as a back up plan for Moolah or Mad Money, Located on 22 Mile Road and Hayes Road

June 21, 2023 - Wednesday…read more Review #433 - First To Review Today I was Happy to Walk In this New Genisys Credit Union in Shelby Township. Now I have a 3rd Easy To Access Location for My Genisys financial needs while cruising by in this area now too! I have been a faithful, pleased and satisfied customer with this credit union business for over 25 years back when their previous name was USA Federal Credit Union. Better Rates for Car Loans currently at 6.09%, High Yield Checking at 5.25%. Offering Flex Certificates RV, Home Improvements Loans with a Summer Loan currently at 7.24%. Over 32 Branches In Michigan with Surcharge-Free ATM's. They offer great Business Accounts with Discount Service & Rates. Genisys offers Investment Services: Home, Auto & Life Insurance Rates. I love their offer for Credit and Debit Rewards when using my Genisys Master Card & Visa for shopping or other purchases and transactions. I have used their current Smart Phone - Mobile Banking App as well during winter snow days when I can't bank in person. :-) All Genisys credit unions are Insured by NCUA. Bill Payment Service is great to Pay Bill's Online at home from their website so no more paying bills thru the United States Postal Service. Designate the date to transfer and pay a company when you set in Genisys Bill Payment Center. This Location Hours: Lobby: Monday - Friday 9:00AM - 5:30PM Saturday: 9:00AM - 1:00PM Drive-Thru: Monday - Thursday 9:00AM - 5:30PM Friday - 9:00AM - 6:00 PM Saturday - 9:00AM - 1:00PM CLOSED SUNDAY Phone Number: 586 327-4270 It was great to meet the customer service tellers here with their pleasant and knowledgeable personalities welcoming Me as always at Genisys, "Where You Come First !" (Their Slogan for many years) I recommend Genisys Credit Union To All and give them My Yelp Review With A 5 Star Rating!

The 21 Mile Rd Genisys Credit Union is the best ever! Every time I go in there all the Associates…read moreare professional, Knowledgeable & friendly. I am always greeted when walking in. Today I was assisted by Caitlin Bazerghi and Precious Brown. Even though this was my first time dealing with either of them, they treated me with just the perfect mixture of efficiency and friendliness that made me feel like a truly valued long-time client. All this makes banking a pleasure instead of being a chore.