Horrible referral coordination system. My parent is a former client there. He received in home…read morenursing support In 2024. He improved & his case was closed. A new issue arose (regarding wound care) & his doctor sent a referral for in home nursing again. We waited for a call, with no response, so the doctor sent in another referral. Still no response from them to schedule. My father called CarePartners directly, with referral services noting that they no longer have the staff to work in Fairview, NC. That is fine, staffing is an issue. However, how can a medical provider (of essential home based services to an elderly individual), not call (after 2 MD referrals), to say "I am sorry, we don't have the staff to provide in home nursing support in your area currently"? If you can get care from CarePartners that's great. But, they don't seem to do any follow up outreach (while needy patients are waiting) to tell you they don't have the staff.

I cannot speak to the hospice centers, as I believe​ the nursing staff is probably pretty great,…read morebut when it comes to the billing department, Care Partners shows absolutely no care. Care Partners supplies medical equipment to Mission Hospital in Asheville, NC. I received a large bill for two prosthetic devices that I thought would be covered under my insurance as I broke my ankle and had been out of network. I had to call several times to get them to bill my insurance, and when I called, they noted that they hadn't received that information. After several tries, they did forward to my insurance, who unfortunately​ did not cover the items, despite the fact that I had received them in an emergency situation. I questioned the bill because I couldn't believe I was charged $145 for a $14.50 device, and they showed absolutely no compassion, instead charged me the full price and wouldn't budge. They kept focusing on the financial agreement that I had signed in my doctor's office when I was in pain from a broken ankle. I explained my frustration about the medical industry and the lack of access to affordable health care and asked for a discount​​, since I would be paying cash and I was currently not working. They threatened to hang up on me and so I finally caved in and paid the bill in full, again being taken advantage of by a health care system that has no interest in providing affordable services to those out of work. I feel terrible that I was forced to pay this bill, because otherwise, they would have sent it to a collection agency.

These people are great! They are good to the clients, the clients families. They really care. Id…read morereccomend them for anyone who needs home care!

I would highly recommend this home care agency. Being a healthcare provider myself I was reluctant…read moreat first to hire in-home care for a family member while I continued to work. I have high expectations and didn't think anyone would be able to meet these. They exceeded my expectations and treated me and my family with the utmost dignity and respect. The caregivers were phenomenal and became like family in a very short time. Thank you for all you do. You are so appreciated.

I am very grateful for Comfort Keepers! They have been able to step in to care for my elderly…read moreneighbor when her daughter travels. She is going blind and falls frequently, so having the peace of mind that she is being taken care of is amazing. In addition to making sure that she is safe, they make her feel loved, which is important with her losing her sight. She has some amazing life stories and they always listen intently. Thank you SO much Comfort Keepers!!!

From the owner: Comfort Keepers caregivers travel to clients' homes to provide care services and living assistance…read more Our work allows seniors and disabled individuals to live independently and as comfortable as possible. With our expert caregivers in your loved one's home, you can rest assured knowing he or she is receiving the best care possible.

Home Instead came through for me when I lost one of my private home care aides. I have used them…read moreon two different occasions consisting of multiple days. They kept my Mother safe, cooked, did light cleaning and laundry. Some of the companies I contacted never even got back to me. Home Instead always did and supplied my family with caregivers that were well trained. I whole heartedly recommend them and will use them again in the future as needed.

From the owner: Home Instead provides personalized, non-medical in-home care for older adults in Asheville, NC. Our…read moreCare Professionals support daily routines with companionship, personal care, meal preparation, light housekeeping, transportation, medication reminders, respite care, and Alzheimer’s and dementia support. We build flexible care plans around each family’s needs, schedule, and preferences so loved ones can stay safe, comfortable, and connected at home. We proudly serve Asheville and surrounding areas with dependable care and clear communication for families. Call today for a free care consultation to see how we can help your family.

I have worked with several home health companies and this one is by far the WORST. If I could give…read moreit 0 stars I would. They are very inefficient. They have poor communication skills between each other. They start off by giving you this folder that the scheduled staff that come to your home are supposed to use but never use. When they schedule they always give an hour range as if you have nothing going on in your day and when they show up you are supposed to stop everything you are doing. They are supposed to be here for an hour but are here for barely 30 minutes. Most of their visit is consumed with talking and taking vitals and entering data into their fancy iPads (I'll get to this in a second) versus spending hands on time with the client. I say fancy iPads because they are constantly asking the same questions that the previous person should have "data marked" in their "fancy iPads." That's where the poor communication skills come in between the staff. Why are you even noting anything in the iPad if y'all aren't cross checking each other and wasting time asking the same questions over and over. They're also uncoordinated in terms of what was approved from one person and what you actually get from another. They show up when they want and skip weeks with notifications if they want. Very poorly run company. Will never use again!

I can't say enough about the professionalism and courtesy of Patty, the respiratory therapist that…read moreI worked with at Apria. She was very knowledgeable about the equipment and spent a tremendous amount of time making sure that I understood its function and how to use it properly. She also answered every question I had (and there were a lot!) with patience and care. She told me several times to feel free to call her if I had any problems or concerns at all. She even called me back 2 days later to check to see how I was doing and to offer a suggestion that she thought might help me. Thank you, Patty, for your care and your expertise in teaching me about my CPAP machine. You really made the transition so much easier than I imagined it would be. Apria is indeed very fortunate to have you on staff. Susan Poole Asheville, NC

They keep billing the wrong insurance company and I have updated the address 6 times in the last 8…read moremonths. I was also told by my insurance company that they would pay the full amount on a machine and told Aeroflow to bill the whole amount and they would get paid. They instead billed by month and to the wrong address. I finally gave up and paid the money and will try and return the rental machine. Do not do business with them unless you like chasing companies for what you want. I don't have time

Should pay attention to all the bad reviews and take heed to what they are saying as I'm having the…read moresame issues with same results...horrible customer service and the straight up lies about coverage is ridiculous, no call when requested, Zero care towards customer concern or issue..

I'm so appreciate for how Katherine helped me with my shoulder and rotator cuff. I've been…read moreimpressed with the range of techniques Katherine uses -- in any given session, she might use massage, cupping, or chiropractic methods to help improve my mobility and loosen tension in addition to a wide range of exercises to strengthen my shoulders. Have been feeling good for months now and continuing to use and strengthen my shoulders in ways that feel sustainable. Highly recommend!

From the owner: We come to you! We are a mobile physical therapy practice offering appointments within a 15 mile…read moreradius of Asheville, NC. Now accepting new clients. Video appointments are available for orthopedic physical therapy or initial consultations if you prefer telehealth instead of our mobile in-person services. Book an appointment today with Best Physical Therapist in WNC awarded Dr. Katherine Hendrick today by visiting betterptandwellness.com to schedule online without a referral. We specialize in hands-on techniques that are proven to accelerate healing, reduce pain and restore optimal function. Treatments include Physical Therapy, Dry Needling, Therapeutic Massage, Cupping, Joint Mobilization/Manipulation, Gua Sha, Myofascial Release, Soft Tissue Mobilization, Corrective Exercises, Posture Retraining, Neuromuscular Re-Education, In- Home Ergonomics Assessments, Wellness Sessions and more.