Horrible referral coordination system. My parent is a former client there. He received in home…read morenursing support In 2024. He improved & his case was closed. A new issue arose (regarding wound care) & his doctor sent a referral for in home nursing again. We waited for a call, with no response, so the doctor sent in another referral. Still no response from them to schedule. My father called CarePartners directly, with referral services noting that they no longer have the staff to work in Fairview, NC. That is fine, staffing is an issue. However, how can a medical provider (of essential home based services to an elderly individual), not call (after 2 MD referrals), to say "I am sorry, we don't have the staff to provide in home nursing support in your area currently"? If you can get care from CarePartners that's great. But, they don't seem to do any follow up outreach (while needy patients are waiting) to tell you they don't have the staff.

I cannot speak to the hospice centers, as I believe​ the nursing staff is probably pretty great,…read morebut when it comes to the billing department, Care Partners shows absolutely no care. Care Partners supplies medical equipment to Mission Hospital in Asheville, NC. I received a large bill for two prosthetic devices that I thought would be covered under my insurance as I broke my ankle and had been out of network. I had to call several times to get them to bill my insurance, and when I called, they noted that they hadn't received that information. After several tries, they did forward to my insurance, who unfortunately​ did not cover the items, despite the fact that I had received them in an emergency situation. I questioned the bill because I couldn't believe I was charged $145 for a $14.50 device, and they showed absolutely no compassion, instead charged me the full price and wouldn't budge. They kept focusing on the financial agreement that I had signed in my doctor's office when I was in pain from a broken ankle. I explained my frustration about the medical industry and the lack of access to affordable health care and asked for a discount​​, since I would be paying cash and I was currently not working. They threatened to hang up on me and so I finally caved in and paid the bill in full, again being taken advantage of by a health care system that has no interest in providing affordable services to those out of work. I feel terrible that I was forced to pay this bill, because otherwise, they would have sent it to a collection agency.

We used Cappy's to care for my mother, and I truly could not have asked for a better company. The…read moreteam was compassionate, professional, and treated her with such kindness and respect. Knowing she was in such caring hands gave our family real peace of mind.

From the owner: "A lifetime friend, helping you age in place." We are a…read moresmall, family owned agency whose founders have served the communities of Western North Carolina for years providing care to patients who require long term care and rehabilitation. We have been on the opposite side of caregiving as our loved ones were placed into facilities. Our family members could no longer independently care for themselves or meet their personal needs. We decided to start our own agency to ensure individuals and their families will have the option to receive care in the comfort of their own home. The owners of Cappy’s have worked in various assisted living settings in Henderson and Transylvania County. The husband and wife duo have taken WNC by storm over the years. Both started working on the floor as PCA’s, then obtaining their Medication Technician through the state of North Carolina, getting promoted to supervisors, to Care managers.

This is in regard to Dr. Ann Smith, I'd say the best doctor experience I have had…read more Due to change in my Insurance I was hesitant to find another Doctor (after having the same primary care physician for 12 years). It actually was a blessing in disguise when I found Dr. Ann Smith with Apple Valley Family Medicine! I was happily surprised when I met her, very knowledgeable, personable and she took time to thoroughly answer my questions and concerns, I didn't feel rushed as I always had at my previous Doctor. I have been experiencing joint pain in my knees and ankles for the last few years, Dr. Smith recommended a treatment plan and said I'd feel better in two weeks and I did and do. I am very grateful, previous Dr. just told me it was my age (54), a kind of get used to it answer. Needless to say, 5 stars to Dr. Smith and the Office environment was great as well.

Dr.Gardner is the best physician I've ever had. Sometimes I have to wait, but that's because he…read morespends as much time with you as needed. You can't have it both ways... If you want a dr to spend time really listening to you, & sussing out your medical issues, then you have to accept an occasional wait because that's also what he's doing with the patient that came before you. In a hurried world where many Dr's grab their prescription pads and barely listen before diagnosing and treating you, Dr.Gardner is a real find. I've been coming here for approximately 13 years, and he's always hit the nail on the head. Plus he has a lovely bedside personality, a sory of Zen calm demeanor, super intelligent, and smiles a lot. Mostly I appreciate his deductive skills, how he works all the clues I provide into a diagnosis, and then a plan. The office is clean and the front staff friendly. Free parking in the lot downstairs. An elevator to his office shuttles those with mobility problems. On the few occasions I've needed a same day appt, it was arranged by Cathy at the front desk, with a simple phone call from me. On weekends the dr is available on call, or his "call partner" is available. My understanding is that he is not taking new patients (but has partners who will). I assume he got too popular. However, I emailed him to ask if he would do me the favor of seeing my parents - who had recently relocated to the area and needed a dr- and he not only squeezed them in to his packed roster, but continued to see my mom weekly for a while (until she needed to graduate to higher and higher level specialists). Dr. Gardner is still all 3 of our's primary care physician though. I feel lucky to have blindly picked him out on the insurance website.

They keep billing the wrong insurance company and I have updated the address 6 times in the last 8…read moremonths. I was also told by my insurance company that they would pay the full amount on a machine and told Aeroflow to bill the whole amount and they would get paid. They instead billed by month and to the wrong address. I finally gave up and paid the money and will try and return the rental machine. Do not do business with them unless you like chasing companies for what you want. I don't have time

Should pay attention to all the bad reviews and take heed to what they are saying as I'm having the…read moresame issues with same results...horrible customer service and the straight up lies about coverage is ridiculous, no call when requested, Zero care towards customer concern or issue..

My doctor suggested Pisgah Manor, in Candler, for my 3 week in house rehab after a fall dislocated…read moremy shoulder and hurt my back. As they wheeled me through the door, in a wheelchair, I noticed that the facility was almost brand new.... I think. Everything was clean and shining. All the staff had wonderful smiles on their faces and I knew this was my happy home for the next 3 weeks. The food was excellent especially if you're a fan of southern cooking; however, if you're a northerner like me, they will accommodate you for each meal. But the southern flare was so good, I went in a northerner and left 3 weeks later a southerner. Anyway, I had physical therapy 5 hours a week (M-F) and occupational therapy 5 hours a week (M-F). My PT and my OT people were fantastic. They worked with me to give me the maximum benefit in my rehabilitation. I felt myself getting stronger everyday. The nursing staff worked very hard to bring me the maximum comfort, provide my meds in a timely fashion, and yet those hard working nurses always had a smile for me all the time. My doctors recommendation of this facility was, without a doubt, the right place for me. I came in a wheelchair and 3 weeks later I danced out the door.

From the owner: Pisgah Manor, located on the scenic campus of Pisgah Valley Retirement Community in Candler, North…read moreCarolina, provides comprehensive short‑term rehabilitation, skilled nursing care, long‑term care, hospice care, palliative care and respite services. Our senior care community offers high‑quality clinical support in a peaceful mountain setting. Upon arrival, residents receive a personalized, person‑centered care plan designed to support recovery, improve strength and reduce hospital readmissions, with medical services available for secondary conditions.

I was traveling and needed help with my CPAP machine. We just walked in off the street - no…read moreappointment or call ahead. Even with the current health restrictions the manager was friendly and super-helpful while maintaining their safety protocols. I got the parts I needed and even some tips on where to go for a good meal in Sylva.