Wow - can't say enough about this company! Really surprised they don't have more reviews.
My neighborhood has a forum to inquire about service providers. I posted about appliance repair and an acquaintance recommended Cornerstone - she suggested the owner by name. I called and was scheduled with someone who was not the owner - totally understandable. We had 3 appliances to repair - two things that were non-critical on fridge (ice machine) and oven (second oven not working), and an urgent issue with a totally not working dishwasher (because who can live without a dishwasher!?!?!?!).
I called late in the day and was scheduled for a 2 hour window the next day. Love that it is a 2 hour window and not a 4 hour window like most everything else I have ever encountered. A service call I believe is $68, but a 3 appliance call is $112. Why not have them fix it all at once for that price, right?
Service guy 'R' comes and fixes fridge and dishwasher right away, he had the parts on hand. He spends time on the oven and has to order parts. This is Thursday, so we reschedule for Monday. And it's going to be the same guy - 'R' - wonderful since he is familiar with our appliances! Love it!
So he comes out and replaces the parts, but they don't work. Unfortunate, but seems like GE appliances kind of suck, and they have been thorough and explained that charges would not continue to accrue for diagnostics, and that makes me pretty happy! He wants to send out the owner, but he's on vacation. So he schedules me with the guy who is #2 in the company. He comes out - and let me say he was well informed about what R had already done as I explained to him what had already transpired. It's clear these people have great hand-offs, which is rare in this business! He tests a LOT of things, but seems a little stumped. I'm a little sad, but he explains everything to me and doesn't talk down to me even though I'm a woman! I talked to him about things like relays and fuses and he didn't act like a woman would be clueless about such things. He showed me what he had tested, etc... He tells me what he thinks it is, but ultimately wants the owner to come out. He schedules the owner for the next day. I'm happy with that vs replacing the most expensive part in the oven - the control board.
Ok! So now I'm worried that they are going to tell me that it's the $500 board, and considering just getting a new oven as this one is 17 years old. But I am willing to wait for the owner, because who knows best, right? And - at this point, it's still part of the diagnostic fee. I can't deny feeling a little bit guilty at this point because they are very likely not going to make any money from this because of the several service visits. But I've also been extremely patient and willing to wait for a proper diagnosis and repair. And I honestly hope they appreciate that in a customer.
The owner came out today. Again - he was well informed as to what had already transpired with the other previous techs. This, to me, is extremely impressive and also allows them to move forward quickly and not overlap work. I honestly abhor incompetency and duplicate work, so this was quite pleasing to me (yes, I have high standards!). Within 30 minutes, he diagnosed the problem in the board, but then looked at the board and decided he could just solder the bad/fried joint vs replace the board ($450) or have it fixed/rebuilt ($150 and no oven for a week). He fires up the soldering iron, fixes it. He puts it in and tests it, there was one other issue which was quickly diagnosed with another solder joint. He fixed that, put it all back together and we were good to go. He made sure to put all the parts back together, that it was functional and cosmetically perfect. Again, he was willing to show me the bad parts, didn't question my knowledge base as a woman, he realized I had some clue how circuits, relays, and shorts work and treated me extremely respectfully in that manner. Very refreshing as a woman! And franky, we need to come to a place in this world where there doesn't need to be said. But I digress. He refunded me for the replaced parts that didn't fix the issue. Extraordinarily reasonably priced. I can't say that enough. Very fair.
I'm afraid to admit with the several service calls, they may not have made any money on me, but their service was clearly impeccable, their prices were beyond fair and I would not only call on them again, but recommend them to anyone I know for being thorough, well priced, honest and fair. Thank you, Cornerstone for making my kitchen completely functional again!!! read more
