Randy our service representative was very professional, thorough and explained the issues with our old Maytag dryer. He was on time and repaired/replaced the worn out parts within an hour. I would highly recommend Randy and Cornerstone for any appliance issues, not to mention the price was very reasonable. Regards John S read more

We have an LG washer and dryer. I've used this company twice for repairs and maintenance. Fast, easy, reliable, nice.

I called because our old washer stopped working. Paul came out the next day and diagnosed the problem right away. He said that it was not necessary to buy a new washer, that he could fix the problem. And he did, by going to Elgin to get the needed part and then coming back to finish the job. This was first-class service, from my initial call to the repair of our washer. Which, not incidentally now works great. This is an organization you could feel comfortable with calling about any appliance problem. And the charge for all this was quite reasonable. read more

Randy is truly the best service contractor I have worked with. He was on time, he was communicative, and he went out of his way to make things easier for me even though he didn't have to. My issues were solved and I didn't worry one bit that I would have to call back. Referring him to all I know. read more

Family owned businesses, very fair on price, they arrive on time, and have always fixed my problem.

Great service, quick scheduling, solid advice, no oversell just what you needed. I highly recommend this company.

Cornerstone is the best. Randy is so knowledgeable and can fix darn near anything. This company is family owned, courteous, timely and fair. read more

Fair charges. The service is very good. Tech called on the way and showed up on time. Very professional. I have used them twice. Each time the tech kept us informed on what was wrong and what was required to fix it. Even though we're not the techs but the patience in involving us understand our machine, is helpful. Dryer vents were cleaned and everything left good to go. Use them you won't regret it. read more

Bob was quick to diagnose that the control board was defective in our fridge, and the cause of the problems we were experiencing. He had a compatible replacement board right on his truck and quickly replaced it. Fridge back to properly cooling and defrosting again. Will definitely use Cornerstone again in the future if needed. read more

I just had my LG dishwasher stop heating properly. I am putting my house on the market, so I needed fast service. I called Cornerstone Appliance repair today, and they scheduled a call for later in the afternoon the same day. Randy the tech, diagnosed the problem correctly, and had the necessary part on his truck. (A fairly inexpensive switch.) He replaced the defective part, and put the unit back in working order. The cost was about half what the LG flat rate repair costs that I had used in the past. Great job, and at a very reasonable price. read more

This is a very honorable company and I was glad I called them for the service I needed. Professional and Kind from the initial phone call through the completed service call. Again, I'd like to say, "Thank YOU!" read more

I highly recommend Cornerstone appliance service. Very professional, knowledgeable and honest! Bob was our technician and truly gave us 5 star service. He made my grandsons day by explaining some of the repairs and safely allowing Mikey to assist. I would describe this company and their technician Bob as Honest, reliable, knowledgeable and down to earth! Highly recommend!!! read more

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Freezer stop working came out fix it with 3 days. They had to order a special part will hire them again.

We had dishwasher problems. Big time, dishwasher problems. Our dishwasher was leaking water and the water was dripping into our basement. Of course, I thought I would be able to fix it on my own. Ha. Hardly. After a couple days of dripping water and kitchen puddles and my aggravation of not being able to fix it on my own, my husband called Cornerstone. He called on a Friday afternoon, late and they set up an appointment for Monday morning, bright and early. He (we think it was Bob) arrived on time and was super friendly. He fixed our dishwasher in about 10 minutes (it literally took him less than 15 minutes because HE knew what he was doing). Our final bill was way less expensive than we thought it would be. Great service and we will definitely be calling him again when something happens in the Money Pit (what I have nicknamed my house).... and believe me, something always breaks here. read more

I wish I could say anything about them, but apparently they won't be bothered to come out to fix LG appliances, even when they are Kenmore Elite (was told LG makes it washers for Kenmore and they won't work on those ). Three strikes and I'm done. Won't be calling again. The woman on the phone was polite. read more

I called Cornerstone for the first time because my oven door came off the hinges. Kathy was wonderful and understanding of my panic because I was having a baby shower at my house in 3-days. She was booking into the next week but found a way to fIt me in on the day before the party. I then received a call 15 minutes after our conversation and one of the technicians finished up a little early that day and she sent him over immediately. Randy was wonderful and worked to get the oven door reattached. I was so appreciative and now I have a reputable repair service to call when needed. You can't go wrong with Cornerstone. read more

My tenant was complaining that the freezer was not working properly, so it was time to start figuring out who call. Long story short, after seeing numerous reviews giving cornerstone 5 stars, I opted to have them come out to look at the freezer. Lincoln came out, and looked at the fridge. He was incredibly friendly and professional. The other reviews weren't kidding; these guys were top notch. Lincoln quickly diagnosed the issue and gave me a quote on the cost to repair. I went ahead and had him do the repair. He was quite efficient. He even went as far as vacuum behind the fridge as well as the coils; I think a lot of other places wouldn't have gone that extra length. If anyone were to ask for a recommendation, I would not hesitate at all to point them to Cornerstone. They are customer centric, and clearly care about their reputation. Thanks again, Cornerstone! read more

A first-rate service experience that was definitely created with the customer in mind. I was happy to be offered a 2-hour window for my scheduled service call & appreciated even more that the company website has example repairs and pricing available. Bob, who repaired my broken dryer, was incredibly professional and personable. He worked efficiently and quickly diagnosed the problem and made the repair, but he also took the time to explain exactly what he was doing. This gave me great confidence in the work he was doing and that I was paying a fair price for what I got. After some terrible experience with repairs from other companies in the past, it was so nice to be dealing with someone who is both competent and honest. I'll definitely do business with Cornerstone again. read more

I also had a great experience with Cornerstone this morning. I called on Friday and they were able to get me in today before 11 am. My washing machine was not draining properly and with 4 boys in the house, you can imagine how quick I needed service. Lincoln was prompt, cared for my home by putting on shoe covers and diagnosed the problem right away. He patiently explained the problem, showed me how to get to the drain if I chose to do it myself next time and had it up and running in about 30 min. The total repair call was $98. I was very happy and will call them again if I need a kitchen or laundry machine repaired again. One thing to note, however, is that their profile shows that they open at 7:30 am, but really don't until 8:30. Relatively minor issue. read more

Great experience with Cornerstone. My refrigerator wasn't cooling properly. Scheduled an appointment online. They confirmed the appointment time and date, showed up when they said they would. Lincoln figured out the problem in just a few minutes and ordered the part right then. He was back in two days and fixed my refrigerator. Lincoln is very personable and professional. Thanks Cornerstone! read more

Our family has used the same repair company for over 45 years and they've retired so when my stove broke, I needed to find someone quickly. I called to make an appointment and was able to do so quickly. Bob came out and assessed the situation and was able to fix it enough to allow me to host Easter as planned. He then came back to put the permanent part in afterwards. Since I was having 20+ people for Easter, I was so appreciative of him setting me up until the permanent part could be installed!!! They are friendly, knowledgeable and I felt the prices were very fair! Will definitely call them for future repairs!! read more

Bob was prompt, professional and personable. He was very knowledgeable about my GE side by side refrigerator/freezer and not only diagnosed the leaky freezer problem quickly but explained it's probable cause and how to prevent it from reoccurring. He was also very patient with my questions and thorough. I will use Cornerstone for all my future appliance repair needs and will highly recommend them to friends/family/neighbors. Price was also reasonable. read more

In these crazy times, it is refreshing to be able to count on some things remaining the same. We have used Cornerstone over 20 years. I would readily recommend them without reservation. Honest, quick, straightforward. No matter what breaks we know they will fix it. Their whole team is truly professional. read more

Randy from Cornerstone been using him for years would not think of using any one else,I,m in the Plumbing Business for 60 years and highly recommend cornerstone to all my plumbing customers thanks again Randy. triple a service. read more

Today is the second time I've had Cornerstone out to fix my stuff. The first time, my oven wasn't working so I called them after finding them on Google Local and reading their reviews. I couldn't be happier with their service! Today they were out to fix my clothes dryer, and it was the same wonderful experience. Their guys are very clean, smartly uniformed, polite and efficient. They've never tried to sell me anything I didn't think I really needed. They just diagnose and fix the problem quickly. Compared to other appliance repair companies, I feel that Cornerstone's prices are extremely reasonable. Most companies charge a lot more just to walk through your door, to say nothing of how much the actual repair will be. It was almost a week from the time I called to the time they could come out, but this is because they're so busy - a good sign! They sent two guys out to me today and one of them seemed to be training so it looks like their business is growing and they're hiring more technicians. The excellent service and reasonable prices made it more than worth the wait, however. I will absolutely call Cornerstone for any and all appliance repair needs I have in the future. They are wonderful! read more

Couldn't have had any better experience. Lincoln came out and repaired our dishwasher. He diagnosed it and made the repair quickly. What a great guy to have you represent your company. If I could give higher than 5 stars I would read more

We have been using Cornerstone Appliance Service for years, at both our prior home and current home, for various appliance issues. Always timely, professional, reliable and honest - Bob has usually been our technician and he is awesome. Definitely, highly recommended! read more

Short version if you don't want to read: Had guy out for CO issues after multiple specialists told me it was our dryer and stove, was then told I wasted his time because I didn't wait until my family physically felt the effects of CO poisoning before I called. I have three 4 year olds, btw... Long version: Our new CO alarms have been going off with very high readings (150, 250, 650) for the past week. After testing by both the fire department as well as an HVAC specialist, I had been told both the stove and dryer were emitting high CO. The dryer had spiked the gauge we have to as high as 650 this week and I could smell unburnt fuel as it ran. So I had Cornerstone send a guy to take a look. End result of his visit was being scolded for cooking on the stove for an hour (in his words, that is "asking for it". I'm thinking this guy doesn't cook much, TONS of stuff needs to cook on a stove for well over an hour, and I've done it more times than I can count over the years... ), and then given crap for "wasting his time" when the dryer and stove looked fine to him (both items that the FD and HVAC specialist told me were causing the CO alarms) He also made a point of reminding me CO is odorless when I mentioned the smell, at which point I had to remind him that improperly burnt gas can CAUSE CO. I was aware I wasn't smelling the CO, but I was smelling the causing factor (seems like something he would know, but ok...) Was also told I should have waited until we were feeling the effects of CO poisoning before we call so we don't waste his time. Good to know, next time I will ignore instructions from the fire department and wait until my 3 small children pass out before I dare waste this companies time. I deeply apologize to Cornerstone for the inconvenience, as soon as we are on the verge of blacking out, I will do my best to crawl to the phone and schedule an appointment 3 days later. read more

We were extremely pleased with the repair on our double oven. They came on Christmas eve and had our oven in working order while we waited for the replacement part which they ordered during the first visit. They came prepared to work on the oven with the necessary equipment. Knowledgeable, courteous, and prompt tech. We had called Allmake Appliance first because they could come sooner and their service was dismal. So glad we found Cornerstone, we will not use anyone else from now on! read more

Awesome service! Fridge went out over the weekend so I put everything on ice to avoid weekend service call rates. Called them and they came the same day. Professional and quick. It needed a defrost thermometer. I also had him replace my water filter. He conveniently had one on the truck. With everything it was $164. read more

Called them to get an estimate to replace the bearing kit. They were out to my house the next day. I asked them to call first when the technician was on his way, and that is exactly what they did. When the technician Bob came out it was the same price after he looked at the machine. However, he had an extremely difficult time getting my washing machine apart as I had waited a very long time before calling them about the grinding bearings in the machine. I think it took him at least 45 minutes just to get all of the parts disassembled before he could start putting in the replacement parts. When I got the bill, I was expecting the price to be higher because of the difficulty, but no, it was exactly what he said it would be at the beginning. I would definitely call these guys again. Fast, courteous and knowledgeable. read more

Made an appointment w/cornerstone to replace our ice maker. Cornerstone came, ON TIME--front end of window, replaced the unit, was courteous and answered all our questions in a professional manner. Haven't experienced that in a long time. Thank you Cornerstone! We will call again! read more

Cornerstone is fabulous. Very courteous, knowledgeable, and reasonable. Will definitely use them in the future. Have used them twice now and the experience has been very good each time. read more

I was referred to Cornerstone Appliance by a friend. Everything was as promised. I received same day service. The technician was on-time, professional and courteous. He quickly diagnosed the problem and quoted the cost of the repair. Parts needed were on the truck repairs to my washing machine were completed in less than 30 minutes. I would definitely recommend Cornerstone to others. read more

Fast service, fair price

Our dishwasher was washing but not heat drying which was very annoying with sitting water & soaking wet dishes every single time! I called up Cornerstone on a Saturday so I left a message & got a call back on Monday, their next business day. The lady on the phone was friendly & helpful with setting up an appointment . Lincoln came out that Friday, was instantly friendly & good sense of humor! He explained to us what he was going to do in regards to running diagnostics & provide an estimate . Once that was done, he was honest in letting us know that parts & repair would cost us more than just replacing the dishwasher with a new one! It was up to us what we wanted to do. We really appreciated his honesty & the options provided! We were only charged the service fee & informed that if we decided to repair it, we would be charged what we were quoted. Although we opted for getting a new dishwasher, we would definitely call them in the future for services ! read more

Had a sick washing machine and cornerstone sent out their technician Bob. We were extremely satisfied with the results. I believe he found a problem that other guys would have missed. Their service fees are fair and it was a pleasure to deal with them. I'm new to the St. Charles area and have definitely found my appliance repair company. Thanks Bob (Cornerstone). read more

I am very pleased with the customer service and expertise. Randy arrived as scheduled and quickly assessed the situation and repaired my 22 year old oven. Very reasonably priced for service. Highly recommend. read more

Service Tech, Lincoln, came out, diagnosed the problem on my 12-YO Kitchen-Aid Dishwasher, ordered the replacement part (a PC board), came back the next day, and installed the part. The work was performed all on schedule and with little disruption. Great job! read more

Wow - can't say enough about this company! Really surprised they don't have more reviews. My neighborhood has a forum to inquire about service providers. I posted about appliance repair and an acquaintance recommended Cornerstone - she suggested the owner by name. I called and was scheduled with someone who was not the owner - totally understandable. We had 3 appliances to repair - two things that were non-critical on fridge (ice machine) and oven (second oven not working), and an urgent issue with a totally not working dishwasher (because who can live without a dishwasher!?!?!?!). I called late in the day and was scheduled for a 2 hour window the next day. Love that it is a 2 hour window and not a 4 hour window like most everything else I have ever encountered. A service call I believe is $68, but a 3 appliance call is $112. Why not have them fix it all at once for that price, right? Service guy 'R' comes and fixes fridge and dishwasher right away, he had the parts on hand. He spends time on the oven and has to order parts. This is Thursday, so we reschedule for Monday. And it's going to be the same guy - 'R' - wonderful since he is familiar with our appliances! Love it! So he comes out and replaces the parts, but they don't work. Unfortunate, but seems like GE appliances kind of suck, and they have been thorough and explained that charges would not continue to accrue for diagnostics, and that makes me pretty happy! He wants to send out the owner, but he's on vacation. So he schedules me with the guy who is #2 in the company. He comes out - and let me say he was well informed about what R had already done as I explained to him what had already transpired. It's clear these people have great hand-offs, which is rare in this business! He tests a LOT of things, but seems a little stumped. I'm a little sad, but he explains everything to me and doesn't talk down to me even though I'm a woman! I talked to him about things like relays and fuses and he didn't act like a woman would be clueless about such things. He showed me what he had tested, etc... He tells me what he thinks it is, but ultimately wants the owner to come out. He schedules the owner for the next day. I'm happy with that vs replacing the most expensive part in the oven - the control board. Ok! So now I'm worried that they are going to tell me that it's the $500 board, and considering just getting a new oven as this one is 17 years old. But I am willing to wait for the owner, because who knows best, right? And - at this point, it's still part of the diagnostic fee. I can't deny feeling a little bit guilty at this point because they are very likely not going to make any money from this because of the several service visits. But I've also been extremely patient and willing to wait for a proper diagnosis and repair. And I honestly hope they appreciate that in a customer. The owner came out today. Again - he was well informed as to what had already transpired with the other previous techs. This, to me, is extremely impressive and also allows them to move forward quickly and not overlap work. I honestly abhor incompetency and duplicate work, so this was quite pleasing to me (yes, I have high standards!). Within 30 minutes, he diagnosed the problem in the board, but then looked at the board and decided he could just solder the bad/fried joint vs replace the board ($450) or have it fixed/rebuilt ($150 and no oven for a week). He fires up the soldering iron, fixes it. He puts it in and tests it, there was one other issue which was quickly diagnosed with another solder joint. He fixed that, put it all back together and we were good to go. He made sure to put all the parts back together, that it was functional and cosmetically perfect. Again, he was willing to show me the bad parts, didn't question my knowledge base as a woman, he realized I had some clue how circuits, relays, and shorts work and treated me extremely respectfully in that manner. Very refreshing as a woman! And franky, we need to come to a place in this world where there doesn't need to be said. But I digress. He refunded me for the replaced parts that didn't fix the issue. Extraordinarily reasonably priced. I can't say that enough. Very fair. I'm afraid to admit with the several service calls, they may not have made any money on me, but their service was clearly impeccable, their prices were beyond fair and I would not only call on them again, but recommend them to anyone I know for being thorough, well priced, honest and fair. Thank you, Cornerstone for making my kitchen completely functional again!!! read more