Alfredo the man! He did so wonderfully, he came earlier than the time frame! Identified the problem…read morefast! Even had the parts needed to fix it! He was in and out under an hour and now we have our washing machine back to normal! Found our new appliances repair company!!!

We were referred to this company by a neighbor. Our refrigerator wasn't working & the freezer door…read morewas jammed. Nathan came the next day & looked at the entire unit & found the fan had iced over. He gave me time to clean while he dismantled the shelves & drawers. He even showed us the right way to open the doors & the freezer. He explained what he was doing to my husband & me as he worked. We were totally pleased with his work & the invoice was quite reasonable. Highly recommended.

Although there was an initial scheduling delay due to the fact that Alan is a one man repair team,…read morehis wife Sheila did a great job keeping me in the loop and updated with Alan's progress. Alan came, assessed my refrigerator ice maker malfunction and repaired it, all within about 30 minutes. Great service and value. I would highly recommend. I'd like to note that I called three other appliance repair companies listed on Yelp and I didn't even get a call back from any of them, just Young's.

I rarely leave really bad reviews but in this case I made an exception. I don't know if this is…read moretypical of their "customer service" but my experience with them so far has been pretty bad. First of all I called and left a message on Wednesday morning (11-4) to see if they could fix my Kenmore refrigerator ice maker. It's a really old (14 yrs) fridge and actually hadn't been working in at least 8 years. I have another fridge so it had never been an issue till my second fridge started going bad and I had to shut it off and order another one that was going to be delivered in two weeks on the 18th. They called me back later that day and the lady (I found out it was the owner's wife) asked me several questions about my fridge to first make sure they could handle the repair and then scheduled a service call for Thursday between 1:30pm-3:30pm. I thought so far, so good. On Thursday I waited.....and waited.....and waited. At 3:24 I called and left a message asking if they were on their way. At 3:54 Allan Young called from his cell saying that he was finishing up a job in Kaneohe and would be on his way. He arrived a little after 4pm to start the job. He removed the ice maker several times to check the issue and finally took it apart and found the motor was frozen. He removed some parts and tubing and put everything back and said he would need to replace the unit and should be picking it up on Friday. He didn't charge me at that point which I thought was nice and said he would be back and would write it up after it was completed. He verbally quoted the part at around $125 for a "generic" replacement rather than $250 for the original version, which I was okay with. Now the fun starts..... No word from him on Friday so I called their number. Apparently, they never answer the phone; you have to leave a message and hope they will call you back...they did not. On Saturday morning I tried to open the freezer door and found it would not open because whatever Allan had done on Thursday caused water to start leaking out of the broken ice maker and drip all down the inside of the freezer walls, shelves and the door. The water had frozen solid and built up around the door so that it wouldn't open!! I had to take a knife sharpener and chip away at the ice on the door so that I could finally get it open. Then I had to clear out all the other ice that had frozen down the walls, shelves and the bottom of the freezer. WHAT A MESS!! I called them back but no answer and no response. I remembered that he called me from his cell so I called him but no answer and his voice mailbox was full and couldn't take any messages....not a good sign. I texted him the issue along with a few pictures of the problem and asked him to call me back...no reply. It is now Monday morning and I haven't heard back from them at all and I have had to deal with this ice issue all weekend. Their office message says they'll be closed on Monday 11-9 and Wednesday 11-11, but they'll check their messages and call back "as soon as possible". The only thing I could do was to leave another message and then start looking for someone else to do the repair. I know that things are difficult during Covid times but I feel it is inexcusable for a service company to not even reply or respond to my numerous messages; especially when it is a problem that THEY caused. I am always willing to revise my review and opinion of them but at least have the courtesy to CALL BACK!. WHAT A NIGHTMARE THIS HAS BEEN!! UPDATE...11/14/2020 Okay, I have updated my review and revised my rating from 1 Star to 3 Stars. Allan's wife Sheila, finally returned my call on Monday afternoon and I explained the problems I had over the weekend. She was apologetic and said Allan was not working all week but we made an appointment for Friday afternoon. (I got in touch with another repair person on Sunday and paid him $100 to install a shutoff on my fridge water line. He came prepared with a hand-held steamer and was nice enough to remove most of the frozen ice). On Friday, Allan arrived and I explained the situation and he saw he had to remove the ice that was still frozen around the old ice maker. He cleaned and flushed out the water line and the overall repair took a little over an hour. At least it is finally done and working. Sheila called me about 20 minutes after he finished to check on the status and make sure I was satisfied, which was a nice touch (I don't know if she normally does that or called because of the problems I had). In summary, I can't give them 5 Stars because of the water leak that Allan originally caused. I feel that should not have happened or at least they could have installed a shutoff in the first place. I was actually going to give them 4 Stars but decided against that after my conversation with Allan. I told him that his voice mail was full and asked if he got my texts and photos I sent. He actually said he did but hadn't really checked his phone all weekend!!

Freezer door wouldn't close properly so I called on a Sunday evening & Dustin talked to me about…read morethe door. It was leaking slightly so he came over the next day at noon to repair. Quick response, great customer service, quick repair and reasonable price. Thanks Dustin!

What went well? Everything. Quick, efficient, kind and…read moreprofessional. I felt price was reasonable especially for a Sunday afternoon. We won't call anyone else for appliance repair. They called the next morning to insure our problem had been resolved. Who does that anymore? 5 star customer service.

Lance at Apex Appliance is the best! I love supporting local businesses and you can tell Lance has…read moreyears of experience. He's honest and realistic and super friendly. He fixed a broken drum in our dryer, but told us our washer wasn't worth the cost to fix and suggested we get a new one. Scheduling is easy via texting and he has always been right on time. Can't recommend them enough!

Prompt, friendly, good service! Lance and Karl were on time and finished the job quickly. Will…read moredefinitely use them in the future

Repairman said my wine cooler could not be fixed because of lack of parts. He explained that US…read morecompanies have spare parts but good luck if it's a Chinese manufacturer (isn't everything made in China)? Why no spare parts? It's like built in obsolescence. I bought it from Costco too. Vinotemp. Buy at your own risk. He did not charge me for the call.

Max is a Great repairman. He explains every aspect of your job start to finish I would highly…read morerecommend his service! The quality of his work is amazing and I haven't seen this service in a long time. Cost was good and he explained why the cost and shows you each step of the process.

Gima Appliances is excellent and knowledgeable with a range of appliances, very professional and…read morereasonable!

The management group sent this company over to look at my refrigerator. The guy found the problem…read morethe drain was clogged with ice. He cleared the drain clog and left the water in the bottom of refrigerator and in freezer. The drain clogged again with ice. They sent the same guys as before and said for me to get the water up...I called the management and told them I found the problem with the clogged drain... this guy did not speak the water up in the freezer the last time but I watched his ash closer this time.. this guy is worth less money... it unemployment checks... no star if I could...smh

Andrew took over for his uncle, Alan, for years. He came to check out my moms freezer that was…read moremaking a weird noise. Called him this morning and he came out at 9a. I can't tell you how much I appreciate that responsiveness, especially when it really matters! Fixed the problem within an hour and now the freezer is humming away again...hopefully for another 10 years! Andrew was clean, efficient, courteous and complete...he even put all the food back in the freezer. Like what???! Yup...a def go-to for your appliance repair needs!

I woke up this morning sad because it was my birthday-yep a year older-and because my…read morerefrigerator/freezer combo was broken. I called Alan's Appliance Service, left a message and wondered how long I'd have to wait for a return call and if he could even come out today. Andy, Owner, Technician and Appliance Superhero, called back within minutes and said he could repair my fridge within a few hours. He arrived on time and quickly determined the motherboard needed to be replaced--fridges have motherboards? I authorized the repair and a few minutes later I heard the best, most annoying sound ever: the hum of my refrigerator motor! The time from the message left for Alan's Appliance Service to a fixed refrigerator was under 3hours and cost was under $350.00!!! So before spending an arm and a leg replacing your hot fridge, call Alan's!!!! PS--In the past he also saved us from having to replace a dryer that wasn't drying anymore. Once an appliance hero, always an appliance hero!

I needed help with our brand new Bosch dishwasher and contacted Ace because they are an authorized…read moreservice partner with the best Yelp reviewsp. From my first phone call with Lynne, customer service and communication were excellent! I like that they send reminder confirmations the day prior to the appointment. Justin came out to service the dishwasher and was able to diagnose the problem right away. He was very informative and professional in his approach and extremely knowledgeable. We needed to order a part for the repair and his return visit went very smoothly. He even caught something that I would never have noticed about the dishwasher door. He fixed it and everything was perfect. I would not hesitate to contact Ace Appliance Service for my future needs.

I needed someone to check our Gaggenau oven so called Gaggenau and was given three local, certified…read morerepair companies. After reading through the reviews, I decided to give Ace Appliance Service a call. They were able to schedule an appointment within a week. On the day of the appointment they called to update me on the time and promptly showed up as scheduled. They charge $250 to come out and take a look which is fair since I don't expect them to drive to your place and work for hours without getting compensation. Justin was very knowledgeable and took the time to fully explain what was going on with our oven. Fortunately, it didn't need any repairs and we now have a much better understanding of how it works.