Reached out and got an immediate reply that they could come the very next day to fix a countertop…read moreoven. Very very responsive. The cost was $89 for the visit... they are mobile and do not have a shop, so they will come to your home, which is super convenient. Highly recommended.

YZ Pro responded quickly to my Yelp inquiry. They charge an $89 diagnostic fee, which is applied…read moretoward the final invoice if you proceed with the repair. They were very punctual with appointments, actually arriving early for each visits. They give you a heads up when they are on their way. They worked with me on a holiday (new year's day) and weekends. My dryer was stopping mid-cycle. During the first visit, Sergey diagnosed the issue as the timer and replaced it. Unfortunately, that did not resolve the problem. After I contacted them again, he returned to recheck the dryer and was able to identify the actual issue, which required ordering an additional part. The part took about a week to arrive, and although I did have to follow up, he returned at a time that was convenient for me and completed the repair. My dryer is now working properly. Overall, YZ Pro was professional, friendly, and made a genuine effort to accommodate me and see the job through. Their pricing is on the higher side, but they ultimately resolved the issue and completed the service.

Lance at Apex Appliance is the best! I love supporting local businesses and you can tell Lance has…read moreyears of experience. He's honest and realistic and super friendly. He fixed a broken drum in our dryer, but told us our washer wasn't worth the cost to fix and suggested we get a new one. Scheduling is easy via texting and he has always been right on time. Can't recommend them enough!

I understand why Apex has such great reviews! Awesome service, terrific pricing, and cleans up…read morenicely after servicing. Something to note--hard to find someone who will service non-American washer/dryer! Thank goodness for Lance!

Although there was an initial scheduling delay due to the fact that Alan is a one man repair team,…read morehis wife Sheila did a great job keeping me in the loop and updated with Alan's progress. Alan came, assessed my refrigerator ice maker malfunction and repaired it, all within about 30 minutes. Great service and value. I would highly recommend. I'd like to note that I called three other appliance repair companies listed on Yelp and I didn't even get a call back from any of them, just Young's.

I rarely leave really bad reviews but in this case I made an exception. I don't know if this is…read moretypical of their "customer service" but my experience with them so far has been pretty bad. First of all I called and left a message on Wednesday morning (11-4) to see if they could fix my Kenmore refrigerator ice maker. It's a really old (14 yrs) fridge and actually hadn't been working in at least 8 years. I have another fridge so it had never been an issue till my second fridge started going bad and I had to shut it off and order another one that was going to be delivered in two weeks on the 18th. They called me back later that day and the lady (I found out it was the owner's wife) asked me several questions about my fridge to first make sure they could handle the repair and then scheduled a service call for Thursday between 1:30pm-3:30pm. I thought so far, so good. On Thursday I waited.....and waited.....and waited. At 3:24 I called and left a message asking if they were on their way. At 3:54 Allan Young called from his cell saying that he was finishing up a job in Kaneohe and would be on his way. He arrived a little after 4pm to start the job. He removed the ice maker several times to check the issue and finally took it apart and found the motor was frozen. He removed some parts and tubing and put everything back and said he would need to replace the unit and should be picking it up on Friday. He didn't charge me at that point which I thought was nice and said he would be back and would write it up after it was completed. He verbally quoted the part at around $125 for a "generic" replacement rather than $250 for the original version, which I was okay with. Now the fun starts..... No word from him on Friday so I called their number. Apparently, they never answer the phone; you have to leave a message and hope they will call you back...they did not. On Saturday morning I tried to open the freezer door and found it would not open because whatever Allan had done on Thursday caused water to start leaking out of the broken ice maker and drip all down the inside of the freezer walls, shelves and the door. The water had frozen solid and built up around the door so that it wouldn't open!! I had to take a knife sharpener and chip away at the ice on the door so that I could finally get it open. Then I had to clear out all the other ice that had frozen down the walls, shelves and the bottom of the freezer. WHAT A MESS!! I called them back but no answer and no response. I remembered that he called me from his cell so I called him but no answer and his voice mailbox was full and couldn't take any messages....not a good sign. I texted him the issue along with a few pictures of the problem and asked him to call me back...no reply. It is now Monday morning and I haven't heard back from them at all and I have had to deal with this ice issue all weekend. Their office message says they'll be closed on Monday 11-9 and Wednesday 11-11, but they'll check their messages and call back "as soon as possible". The only thing I could do was to leave another message and then start looking for someone else to do the repair. I know that things are difficult during Covid times but I feel it is inexcusable for a service company to not even reply or respond to my numerous messages; especially when it is a problem that THEY caused. I am always willing to revise my review and opinion of them but at least have the courtesy to CALL BACK!. WHAT A NIGHTMARE THIS HAS BEEN!! UPDATE...11/14/2020 Okay, I have updated my review and revised my rating from 1 Star to 3 Stars. Allan's wife Sheila, finally returned my call on Monday afternoon and I explained the problems I had over the weekend. She was apologetic and said Allan was not working all week but we made an appointment for Friday afternoon. (I got in touch with another repair person on Sunday and paid him $100 to install a shutoff on my fridge water line. He came prepared with a hand-held steamer and was nice enough to remove most of the frozen ice). On Friday, Allan arrived and I explained the situation and he saw he had to remove the ice that was still frozen around the old ice maker. He cleaned and flushed out the water line and the overall repair took a little over an hour. At least it is finally done and working. Sheila called me about 20 minutes after he finished to check on the status and make sure I was satisfied, which was a nice touch (I don't know if she normally does that or called because of the problems I had). In summary, I can't give them 5 Stars because of the water leak that Allan originally caused. I feel that should not have happened or at least they could have installed a shutoff in the first place. I was actually going to give them 4 Stars but decided against that after my conversation with Allan. I told him that his voice mail was full and asked if he got my texts and photos I sent. He actually said he did but hadn't really checked his phone all weekend!!

Steve fixed my Viking fridge unit that was leaking water. Quick communication, fast service, fair…read moreprice. And very nice guy who was nice to my dog. Dog people get extra points in my book.

I had decided to get my (really old) Frigidaire ice maker fixed last November and contacted another…read morerepair service (unnamed here but I left a review) who came out the day after I called and left a msg (that should've been my first red flag regarding their customer service follow up). I should add that it's a second fridge so not used regularly. The other guy came out and removed the ice maker from the fridge to determine what the issue was and what parts he needed. He removed a bunch of tubing that was the water supply and said he'd be back in a couple of days after getting the parts. That was on a Thursday (11-4-2020). No call back by Saturday morning so I happened to check the fridge and found the water from the ice maker was leaking and completely froze all on the inside of the freezer, preventing the door from even opening. I called several times and left multiple messages and texts to the other guy but absolutely no response....I was panicked so looked for another plumber. Morris Refrigeration to the rescue. I explained the entire situation and he came out within the hour. Before coming out he gave me a solid idea of what he would be doing (and not doing) and how much it would cost. He even helped remove the ice using a heated blower and installed a shut-off on the main water line feeding the freezer (which I thought the other guy either did or at least should've done). Morris Refrigeration was very courteous and the cost was reasonable. He said he wouldn't "cut the other guy's line" and fix the ice maker since he had already started the work and ordered the parts....very honorable. If I ever need any kind of appliance (or non-major plumbing) service, I would definitely contact Morris Refrigeration. #ServiceStarShoutOut

Although I was asked to write a review, I am so glad of the reminder to do so. I can't tell you…read morehow much I appreciated the quick service and the reasonable cost. Dustin was very helpful and a real professional in dealing with my broken dryer. I have rentals and will be using him for all my appliance needs in the future. I highly recommend him!

STOP SCROLLING! Look no further!!!! Why aren't there any 100…read morestar options?!? It's Sunday, my awesome Maytag washer's electric board was going crazy then stopped working. Thankfully I had just put towels into washer with some detergent before the water started flowing. I called Ohana Appliance Repair and a sweet lady answered my call, on a Sunday! She informed me that I would be added to Dustin's schedule and he would get back to me. I was waiting for a call tomorrow (Monday) but a white van appeared in my driveway and it was Dustin. He was in the Mililani area and saw my name and address on the request list and decided to stop by. I was nearly in tears! My 14 year old dog just passed away, now the washer is down but this sweet gentleman made the time. Turns out that the electric board was shot, and doing a price search revealed the new electric board and labor would be pretty expensive. Dustin suggested looking into buying a new washer since fixing it would be over half of what a new washer would cost. I asked Dustin if he accepted Venmo so I could pay him for the consultation. Dustin politely refused payment. It's a Sunday, Dustin could've very well been at home with his lovely wife and their new puppy, (yes, we shared our love of dogs with each other). Words cannot express how grateful my husband and I are for this way beyond exceptional service by Dustin at Ohana Appliance Repair. Also of importance is I have a 12 year old Dachshund who always barks at strangers especially men. Nope, not today. Brownie simply went to Dustin and gave him a good sniffing and approved of him. So if you don't trust me, trust my Brownie's instincts. Thank you Dustin!

Called for leaking fridge. Appointment scheduled quickly, tech called to let me know when he would…read morebe available. Serviced the problem, cleaned my kitchen and was very helpful. Have used this company before and if needed will again.

Called & got Dustin to come out to check out our 3 yr old…read moreAmana washer, the same day after her got thru 2 other stops. The washer was not taking in water.He 's a nice friendly guy& after checking told me the computer board was faulty. Was $300 for the new board & $240 for install & service call. Total $ 540. Next day service. A new washer would have been $539 at Lowe's. You think no brainer right? Ask Dustin to do it, rather than have to wait& who knows what! He came the next day & done!!! Worth it! If & when something goes out,I'll get a better washer& a warranty( which I never buy) Tip : appliances are made to last 2-5 years sad , but true ! Recommend Dustin any time!!

Repairman said my wine cooler could not be fixed because of lack of parts. He explained that US…read morecompanies have spare parts but good luck if it's a Chinese manufacturer (isn't everything made in China)? Why no spare parts? It's like built in obsolescence. I bought it from Costco too. Vinotemp. Buy at your own risk. He did not charge me for the call.

I searched yelp for a repairman for our freezer. Our freezer was cold but not freezing the…read morecontents. Max answered fast and contact with him was fast and efficient. He came to our house today at 12:00 pm...he diagnosed and fixed our freezer right there and then. We are so pleased...we were afraid that we would need to purchase another freezer. His prices are excellent and he is very knowledgeable. He works only on freezers and refrigerators. I will definitely call in him if ever we need help.

Mike made my day! He showed up when he said he would, did what he said he would do, and charged me…read morewhat he said he would charge. And he prevented my 14 year old dryer from going in the landfill. She's got a few more loads in her! My dryer was making a loud noise, like metal on metal. I contacted Square Repair and Mike got back to me immediately, asking for a photo of the make and model sticker. From that, he was able to identify the likely cause and give me a quote. We made an appointment within the week and he needed only a 2 hour window. My dryer works again!

Mike is the real deal! Efficient, competent, very experienced. Best of all, he knows his…read morecapabilities and understands his limitations.. Old school, something very rare here in Hawaii today. Fair pricing and superior communication and service. Mike repaired my dryer and frig.

emailed them to see if they repair amana washing machines. they do! in theory…read more i called them to set up an appointment. they can come the next morning- great! they gave me a window of 9-11am. well, no one showed up. no one responded to my texts or calls either regarding the no-show.

Jen had diligently and efficiently worked on our Dacor freezer until issues were addressed…read more Took a couple of months due to delivery of parts and bad weather BUT the job got done!