AJ Whelchel is a big deal to our family!She made moving across the state stress free by showing…read morehomes virtually when we could not make the drive as well as worked her magic getting us into places that were not on the market yet. Her knowledge of Veteran loans were also helpful in her guidance and she managed to keep us motivated during the seller's market. We loved her professionalism but it wasn't that that took her over the top, it was how we felt she was genuinely interested in getting us the house we loved. Her patience and ability to answer all of our questions was much appreciated. AJ was even answering our questions weeks after signing documents for our home! If ever we need to buy or sell, we would definitely reach out to AJ and also recommend to all.

Found the agent we were assigned to be lacking in both concise communication and very slow to…read moreprovide any updates on the home sale status. This was especially unusual after home had been viewed by potential buyers and then after the home was in pending negotiations/sale status. Moreso, this agent took liberty of "adding" a cohort attorney for the closing to our initial contract after we had reached a final sale agreement. Informed agent this most certainly should have been brought to our attention Before asking us to sign a revised contract. Unfortunately, found the cohort attorney to have her own communication inconsistencies. Both were hired for services that Demand concise communication with the ability to clearly articulate and explain to The customers satisfaction. Additionally frustrating, we had to initiate calls to both to get updates and answers for which they were hired. This certainly was Unlike any real estate transaction we had experienced in the past home sales and Was Not a professional experience, would not recommend.

I called in September to discuss what I felt was less than ethical behavior on behalf of one of…read moretheir realtors and to get a major issue resolved. I spoke with Scott Bechtel who is the managing broker. He interrupted me, would not listen to what I was trying to convey and called me a "Smartass" twice. I reported him to the headquarters and they did nothing. The issue is so out of hand, I've been forced to file complaints through the state and BBB. I've never been called names by a manager before. It was shocking and gives me an understanding of what kind of behavior he allows.

We wanted a quick sale at a fair price. I also, only a little jokingly, requested a buyer with a…read morechild who would enjoy the huge playroom and yard. Tracy Slater came through for us in just a few weeks. I kept coming up with questions about information we would need to have at our fingertips, but Tracy patiently answered all my questions as they came up and even took care of a couple of unforeseen problems that came up at the last minute.