so I have been a customer at this bank for twenty years and I needed a student loan payment stopped…read more(which was never supposed to be drafted but that another yelp review). The Dept of Education said so sorry our bad but because it is drafted and due to come out tomorrow there is nothing we can do to stop it. They recommended I call my bank and have them stop the draft payment. I did and was told that JCSB would charge me $30.00 to "attempt" to stop the payment but if it came in tonight hey they would be unable to stop it but they would till keep my $30. I am in tears right now because my mortgage payment is going to bounce because of this. So my choice is take the hit and let them pull the $265 or pay 30 and maybe end up paying 295.00 The girl on the phone tried to help but apparently the bank manager at this branch refused to waive the fee. Thanks for making my life worse during the Covid19 pandemic. I wont forget how you treat your long time customers and when this is over. not only will I switch banks but I am going to tell every single person I know and plenty of strangers that this bank does not care about its customers during the worst crisis this country has seen in 100 years.

The staff at this tiny branch of People's Bank had nothing to gain by helping us. We were not…read morecustomers. We were moving away from the area. And yet they put everything aside to track down a crucial form we needed to facilitate the closing on our home.

I just had a great experience with CorePlus and was so thankful for their helpful team. Making a…read morechange to my account was much easier to do that I thought it would be. I've been with them for for many years and they continue to be a great place to do my banking!

The Norwich Branch used to be really wonderful. Been a member since 1988. I was out of state for 7…read moreyears. When I returned in 2022 the person I dealt with was really insulting. The whole feel of the branch was off. Not the friendly feel it used to have. I am planning on switching to another CU.

I should have reviewed them long ago…read more When I moved down to Foxboro about 10 years ago, I was pleasantly surprised that I didn't need to change banks (having come from the South Shore). RFCU had a branch in Mansfield, and soon had branches in neighboring towns. Free checking, friendly tellers, free coin machine and redemption, and they're on the SUM network which means I'm never far from an ATM. I've only ever had one or two minor issues and they were handled promptly by tellers or customer service folks via phone. PS- They have real humans answering their phones!

As great as the folks are in the branch, we must not forget the great job done by the customer…read moreservice experts on the phone. Granted its pretty much a normal business hours thing, but they have always been so helpful and so pleasant whenever I have called. Anything from small transfers to the kids' accounts to major problems, they do a fantastic job !! All the more reason why RFCU will always be our bank.