I just had a great experience with CorePlus and was so thankful for their helpful team. Making a change to my account was much easier to do that I thought it would be. I've been with them for for many years and they continue to be a great place to do my banking! read more

The Norwich Branch used to be really wonderful. Been a member since 1988. I was out of state for 7 years. When I returned in 2022 the person I dealt with was really insulting. The whole feel of the branch was off. Not the friendly feel it used to have. I am planning on switching to another CU. read more

I have been a member of this credit union since the late 1980s. I have witnessed this 'community' credit union grow and merge from a teacher credit union to an impersonal financial institution. With each merger my account number has changed which only benefits the financial institution, NOT long time 'members'. Now, my social security checks are being deposited in another 'member's' account, because of the long unwieldy account number changes with the addition of 5 zeros to the old account number. Each and every month I call to locate my funds and I receive the same answer, call the SSA administration to update your account. The attitude of CPU customer service reps is dismissive, impatient, and fast talking. A call to SSA directs me to the online system or gives me the option to remain on hold for 45 minutes. The 'easy' online system does not allow one to enter an account number with the many zeros required by the Core Plus. If one is successful with the SSA system, changes take two months to become effective! Meanwhile, funds are sent to Core Plus where they go into another member's account which requires another call and conversation with the dismissive customer service staff who tell me I am procrastinating with making the changes needed to direct my money to the correct account! With government agencies and financial institutions pushing 'members/customers' to 'secure' websites and online banking the user experience is dismal. The end user is frustrated and not provided the 'customer service' the business website proudly boasts. It is impossible to change financial institutions due to the growth of direct deposit requirements, mergers, secure user names/passwords, and the many months it takes for the change to become effective with SSA! This review is of CorePlus Credit Union, but the Social Security Administration is equally poor! read more

I used to like it when I lived in Ct. However, since I've moved out of state they have been nothing but unhelpful. I tried to get a car loan and they told me they don't finance outside Ct. Not true !!! they just refinanced my daughters car out of state last year. I have a credit card with them and had very good credit. I made my last payments through their website instead of my banking site. Un be known to me the payment did not go through without any indication to me there was a problem. I receive a letter on 8/30 called immediately when I discovered what happened and made the payment. They had already tagged my credit as delinquent. What? Are you kidding me? First time I hear about an issue and I correct it same day I receive the letter. I now have to deal with Transunion to try to resolve this situation that should never have gotten to this point to begin with. What possible gain can Core Federal Credit Union get out of hurting someone with a very good credit credit score and is up to date on payments ? I would have liked to write a letter to their President or CEO but could not find an address. All I want is to be treated fairly and have that derogatory remark removed. Don't use this credit union as they are not credit worthy read more

I have been with Coreplus for quite a few years. Sometimes they're okay and sometimes there are problems with them. The biggest thing for the last couple years for me is the lack of respect and courtesy towards their customers. They have different locations so I'm specifically referring to the one in Groton. How it stays open is beyond me. They don't have a drive-through there so you're forced to go in and the last few times it's been a nightmare. They are just rude and condescending, and make excuses for all the mistakes that they make. After today I've had enough and will be doing business with another credit union or Bank instead of them. read more

I have been a member since 1969 and i have not had one single problem with them. I have never had a problem getting a loan or paying it back. They are very helpful with questions about their services and provide kind, friendly service. read more

This bank is horrible they give out information to unauthorized ppl. Any changes or stop payment has to be done in bank. Nothing is convenient or easy for the customer and apparently your information is not kept confidential. read more

I absolutely agree with Rebecca's review. My husband and I were also a member for 20+ years. The people that worked at CCCU were always helpful, courteous and a joy to deal with. Now that Coreplus has taken over things were not quite the same, we were a few dollars short for one bill payment a few months ago, CCCU would have just paid it or called, not Coreplus. The charged us $35 SEVERAL TIMES for one $55 payment! But last week was the last straw. My car payment is supposed to come out of my husbands SS check, instead they decide to take it a week early leaving us with a negative balance!!! So now we opened an account with Charter Oak Credit Union and everyone is so nice and helpful, both Groton and Willimantic branches. Hopefully we will be here for more 20 years. read more

I was a member of Connecticut Community Credit Union for 23 years. It was a wonderful bank with wonderful staff, all until they were bought out by Core Plus Credit Union. I have never been so humiliated or disrespected in my life. Let's just say that when only one employee from Connecticut Community Credit Union only stayed on, that should tell you something. I closed my account and opened one at Westerly Community Credit Union. Love my new bank. Do yourself a favor and do your banking anywhere but Core Plus Credit Union read more