Dealing with Corello was probably the worst customer service experience I have had in a long time: they are very unprofessional, unhelpful and unreliable. Stay away from this vendor. They are not trustworthy.
Here is the full story:
I ordered vintage watch online. After 18 days, I received the package via DHL.
The envelope was padded, and the watch was placed in a box, but no further padding was put in the box, so it could move around. When I opened the box, I immediately noticed that the top right push button had come off.
Also, the luminous on the minute hand had come off and the crown was wobbly. This despite the fact that the watch was advertised as "Condition: Very good (Worn with little to no signs of wear)".
I immediately reported this to Corello and send them a photo. It may have been the result of poor packaging and must have happened during shipping.
Their reply was that "It seems that you has forced the crown" and "The watch has been revised before send it and it was in perfect condition so this is not possible." Then they claimed that the defect push button and crown were the result of my mishandling and they started referring to their legal department. They certainly take their customers seriously.
I filed a claim with DHL - as the shipment was insured - to get the repair costs covered. DHL informed me that the sender had to file the claim. When I asked Corrello to file the claim. Bizarrely, they refused and replied "We are honest people and we are not going to claim a DHL to pay a "set-up" of your watch". Great to learn that Correlo blames their customers, while they are "honest people".
Then I took the watch to a vintage watch repair expert for an inspection and estimate of the repair cost. They informed me that the watch was dirty inside, the lubricant was dried out and the mechanism was completely out of sync. The confirmed that the watch was not serviced despite Corello's claim that "The watch has been revised before send it and it was in perfect condition".
So much for "honesty" with the Correlo folks.
The repair cost and revision by the watch expert came to a total of EUR 600. Corello was eventually only willing to pay EUR 200. When I confronted them about their horrible customer service, they did not respond anymore.
Conclusion: don't buy watches from Corello. If things go wrong with shipping, you will not get any professional support. They will blame you for the defects and they lie about the maintenance they do on their watches. Stay away from these guys. read more