Added some new photos to my post. They quality of their work is perfection. Its not in our local…read morearea. We have to drive like 35 miles 1 way but we'll worth it.

Great work, great prices and great customer service! Will definitely be back. They fixed a bracelet…read morefor me.

I recorded a full video of my experience going back to challenge the workmanship of service. I was…read moretold that I had 30 days which is not posted nor was ever told to me prior to establishing/granting the service. I was told that I would have to pay for the repair and replacement of the wire which I never authorized in the first service, which I informed her it should have never been replaced because I had only asked for the silver lobster claw addition to my necklace. To make it worse she said that the guy who did it wasn't around and that it might take up to two weeks to get it back! Or maybe I could just go to the Lakewood location... I told her that I had been trying to call the store. I told her I've been calling her location in Downey but the number is disconnected... She tried to give me the 10% coupon and was as pleasant as possible, I didn't get angry nor fight, I simply informed her that it's okay I had already left a negative review about the situation but had hoped for a solution not involving me to further pay for this gentleman's mistake. I didn't leave my necklace nor feel inclined to pay more for terrible Overpriced services. She kindly replied to the review comment that I could go to Michael's and buy the wire myself for next to nothing (which is true and what I did as a solution) compared to what fast fix charges. I paid $10 at Michael's for a 96 strand wire and it took 15 minutes to reassemble the necklace without the tools typically required. I did my best to keep things in a positive light for myself and fast fix but the store has failed to provide good/quality material and service. A short time later I received a call and voicemail from a number I didn't recognize and forgot about it until today when I realized that someone had reached out to discuss this. Read it yourself, as if I'm in trouble and must call this person back. No thanks, I tried in person and was already further let down as a paying customer. I owe fast fix nothing and the service is reflected honestly in my review. It's their reputation and responsibility to make things right. I am sure that I was called in regard to taking my review down, but it shall remain to inform the public because it is too little and too late. Seriously my concerns have been swept under the rug. I feel that I was already taken advantage of by the overpriced service, the lack of communication, the fact that an inferior product has replaced the superior product it came with and that the warranty is laughable. Lastly to be told it's wear and tear on a light weight product is ludicrous. I've had this necklace for years and the original wire never broke or frayed but it's my fault when I barely wear it. It's okay, I already started talking to my lawyer friends about this matter. I would have been better on fast fix to resolve this matter by actually taking care of me as a customer while the review alone is already costing them for unfair dismissal and practice. DONT WASTE YOUR MONEY OR TIME HERE.

I walked in to ask about the process of removing scratches and re-engraving one of my Tiffany…read morecharms. The first red flag was that the woman working there, a light skinned heavy-accented Filipino, rushed out from her table in the center counter as if Frankenstein or Dracula had walked in. So right away I knew prejudice would be a factor. As I explained what I needed, she listened, but in the process she was looking at me out of the corner of her eye with her head tilted far away from me as though I utterly repulsed her, (or, she feared my dark skin would get on her?) an inappropriate and weird look of bewilderment and patronization. She didn't even know I could see her utter disdain for me based solely on my physical appearance. The arrogance of this person whose English language literacy is extremely poor, to practice appearance based discrimination and inhospitality to anyone else, especially to me a US born veteran. She said, "You hahhves to calm bahhk. The jeweler eesint here ride now." I said, "Haha, the old you have to see it. No, I brought it today. I don't have time for your nonsense. I'll just take it to Tiffany, I should've known better than to come into a place like this."

We had an amazing experience at Craftsman Jewelry at Lakewood Mall. From the moment we walked in,…read moreLen M. and the entire staff were incredibly welcoming and genuinely interested in helping us find exactly what we were looking for. My boyfriend wanted me to come with him to make sure he chose the right ring. I knew I wanted an emerald‑cut diamond in a trinity setting, with a large center stone. They actually had the style I loved, but I wanted the center diamond to be at least 5 carats. The team had no problem accommodating that and were able to create the same design and setting with a 5‑carat center diamond--exactly what I envisioned. I couldn't be happier with how everything turned out. My boyfriend also took advantage of their six‑month, no‑interest payment plan, which made the process even better. The best part of all is that we truly feel like we've found our new jeweler. Craftsman Jewelry can design custom pieces and meet your exact jewelry specifications, and their service is outstanding. Highly recommend!

Had a great experience today at craftsman. The lady in the front was very kind and helpful. I…read morebrought a watch to have the battery replace, but later she helped me switch the straps for a better ones. I will recommend this place to anyone. Thank you.

I finally decided to get my second ear piercings--something I've wanted forever but always put off…read morebecause I was convinced it would hurt. Even the thought of that little pinch made me nervous. But I'm SO glad I finally went for it, because the experience was genuinely amazing. Sam made the whole process feel effortless. She walked me through everything step-by-step, answered all my questions, and made sure I felt completely comfortable before we started. Her workspace was super clean and organized, which immediately put me at ease. And the best part? I barely felt a thing. Sam is incredibly gentle, precise, and clearly knows exactly what she's doing. My new piercings look perfect--I'm absolutely in love with them. The placement is spot-on, the earrings are beautiful, and the whole experience gave me the confidence I needed to finally do something I've wanted for so long. Thank you, Sam, for making it such an easy and enjoyable experience!

Had the best experience with my new helix piercing and my earring switch out on my other two…read morepiercing's. The staff is amazing and made the whole experience super easy and non painful. I will coming back for some jewelry pieces

The sapphire in my anniversary ring fell out. They quickly found and replaced it…read more Though I'm a jewelry minimalist, I saw beautiful pieces to add to my collection.

I recently inherited a 70+ year old signet ring, and after getting it resized, we found out the…read morestone was glued in and the ruby fell out. After going to three or four jewelers in LA who didn't think they'd be able to rebuild it, we found Ricardo Basta. The staff was amazing and transparent, explaining the different repair options and pros and cons of each. They worked with us for an amazing price, and went above and beyond to repair the ring. It now shines, feels, and looks brand new. We worked with Karen and her daughter Sarah and were blown away by their friendliness and willingness to answer our questions, and the jewelry they have is beautiful. Trusting anyone with something so sentimental and old is nerve wrecking, but we're glad we did, and will be only using them in the future!

They used my diamonds from my original wedding ring to create a beautiful eternity rose gold…read moreantique band. James understood my vision perfectly. It matched exactly my current setting that I also purchased from them 5 years ago and had them add my solitaire diamond. Highly recommend!

Great experience getting my 2 year old daughter's ears pierced!! Debbie is the best - her priority…read moreis making sure the child and parents are comfortable. She reviewed the earring options (beautiful selection and we went with gold 3 mm ball), took time to make sure the placement markings looked right, and even explained the reason for the placement based on my daughter's ear shape. The piercing itself was quick and easy, plus my daughter got a cute tiara and certificate after! Debbie also clearly explained the after care and provided everything we needed. Highly recommend if you are looking for a place to get your child's ears pierced with true care!

Love coming here for simple, quick, exchanges! They're super professional and trustworthy! Would…read moredefinitely recommend!

Do not come here to sell any type of Jewelry. Had a 73 pennyweight 14k gold chain, spot price for…read more14k gold per pennyweight sits at 85, they offered a measly 3500 for it.

Only place I go to get my jewelry clean. Amazing every time and very reliable work. Thank you.read more

My boyfriend bought me the most precious necklace for Valentine's Day from Oasis and I love it! He…read morewas impressed with the exceptional customer service and selection. Thank you to the helpful ladies that made my Valentine's Day extra special! I hope my boyfriend will be back, haha!

After a bad experience at another shop in Hawaiian Gardens that tried to tell me my coin was just…read morebrass with an extremely low ball offer had me second guessing what I had. I am grateful I left as it would have been a costly mistake. However, coming here was a breath of fresh air. The owners are honest, down to earth, and clearly know what they're doing. They carefully reviewed my coin, explained everything in detail, and made a very fair offer. As well, some heartfelt conversations about things outside of the coin business. They are the nicest people here. If you want straight forward answers and fair pricing, this is the place to go. Thanks again Lionel.

My favorite spot for precious metals The staff is service…read moreoriented and very knowledgeable Highly recommended

The guy in the front was great.... Changes battery on a watch in minutes. I'll be back with a…read morecouple of watches.

I was looking for a random jeweler nearby and saw great reviews. I took in a valuable ring I…read moreneeded to get resized. Once he assessed it he took the time to explain the process in which it was made to further my understanding of the potential risks involved in the resizing process. Since he said he would treat my fragile ring with extra care I decided to take the plunge and go for the service. He not only resized and polished my ring but he ensured that any slight movements were straightened out. The most astonishing part is that he did it within 10 minutes time. I am absolutely satisfied with this stellar place!