Juan helped me very knowledgeable and easy to talk to. I really appreciate the job they did in…read morerepairing the hinge on my glasses . Super helpful

I recorded a full video of my experience going back to challenge the workmanship of service. I was…read moretold that I had 30 days which is not posted nor was ever told to me prior to establishing/granting the service. I was told that I would have to pay for the repair and replacement of the wire which I never authorized in the first service, which I informed her it should have never been replaced because I had only asked for the silver lobster claw addition to my necklace. To make it worse she said that the guy who did it wasn't around and that it might take up to two weeks to get it back! Or maybe I could just go to the Lakewood location... I told her that I had been trying to call the store. I told her I've been calling her location in Downey but the number is disconnected... She tried to give me the 10% coupon and was as pleasant as possible, I didn't get angry nor fight, I simply informed her that it's okay I had already left a negative review about the situation but had hoped for a solution not involving me to further pay for this gentleman's mistake. I didn't leave my necklace nor feel inclined to pay more for terrible Overpriced services. She kindly replied to the review comment that I could go to Michael's and buy the wire myself for next to nothing (which is true and what I did as a solution) compared to what fast fix charges. I paid $10 at Michael's for a 96 strand wire and it took 15 minutes to reassemble the necklace without the tools typically required. I did my best to keep things in a positive light for myself and fast fix but the store has failed to provide good/quality material and service. A short time later I received a call and voicemail from a number I didn't recognize and forgot about it until today when I realized that someone had reached out to discuss this. Read it yourself, as if I'm in trouble and must call this person back. No thanks, I tried in person and was already further let down as a paying customer. I owe fast fix nothing and the service is reflected honestly in my review. It's their reputation and responsibility to make things right. I am sure that I was called in regard to taking my review down, but it shall remain to inform the public because it is too little and too late. Seriously my concerns have been swept under the rug. I feel that I was already taken advantage of by the overpriced service, the lack of communication, the fact that an inferior product has replaced the superior product it came with and that the warranty is laughable. Lastly to be told it's wear and tear on a light weight product is ludicrous. I've had this necklace for years and the original wire never broke or frayed but it's my fault when I barely wear it. It's okay, I already started talking to my lawyer friends about this matter. I would have been better on fast fix to resolve this matter by actually taking care of me as a customer while the review alone is already costing them for unfair dismissal and practice. DONT WASTE YOUR MONEY OR TIME HERE.

We had an amazing experience at Craftsman Jewelry at Lakewood Mall. From the moment we walked in,…read moreLen M. and the entire staff were incredibly welcoming and genuinely interested in helping us find exactly what we were looking for. My boyfriend wanted me to come with him to make sure he chose the right ring. I knew I wanted an emerald‑cut diamond in a trinity setting, with a large center stone. They actually had the style I loved, but I wanted the center diamond to be at least 5 carats. The team had no problem accommodating that and were able to create the same design and setting with a 5‑carat center diamond--exactly what I envisioned. I couldn't be happier with how everything turned out. My boyfriend also took advantage of their six‑month, no‑interest payment plan, which made the process even better. The best part of all is that we truly feel like we've found our new jeweler. Craftsman Jewelry can design custom pieces and meet your exact jewelry specifications, and their service is outstanding. Highly recommend!

I had a great experience at Craftsman Jewelry for resizing my ring. Comparably the best price quote…read moreand ready in 15 minutes. Excellent customer service-I will be back.

I finally decided to do my conch piercing and after extensive research online I came across…read moreBellasol's TikTok and I'm so happy I did. Loren was such a sweetheart. Her professionalism and knowledge made me feel at ease. I honestly didn't know what to expect. The pain was only a quick 3 seconds. I am so in love with piercing. I also did some jewelry shopping while I was there. They have such beautiful pieces. I held back from buying more but I will definetly be back.

I finally decided to get my second ear piercings--something I've wanted forever but always put off…read morebecause I was convinced it would hurt. Even the thought of that little pinch made me nervous. But I'm SO glad I finally went for it, because the experience was genuinely amazing. Sam made the whole process feel effortless. She walked me through everything step-by-step, answered all my questions, and made sure I felt completely comfortable before we started. Her workspace was super clean and organized, which immediately put me at ease. And the best part? I barely felt a thing. Sam is incredibly gentle, precise, and clearly knows exactly what she's doing. My new piercings look perfect--I'm absolutely in love with them. The placement is spot-on, the earrings are beautiful, and the whole experience gave me the confidence I needed to finally do something I've wanted for so long. Thank you, Sam, for making it such an easy and enjoyable experience!

The sapphire in my anniversary ring fell out. They quickly found and replaced it…read more Though I'm a jewelry minimalist, I saw beautiful pieces to add to my collection.

I recently inherited a 70+ year old signet ring, and after getting it resized, we found out the…read morestone was glued in and the ruby fell out. After going to three or four jewelers in LA who didn't think they'd be able to rebuild it, we found Ricardo Basta. The staff was amazing and transparent, explaining the different repair options and pros and cons of each. They worked with us for an amazing price, and went above and beyond to repair the ring. It now shines, feels, and looks brand new. We worked with Karen and her daughter Sarah and were blown away by their friendliness and willingness to answer our questions, and the jewelry they have is beautiful. Trusting anyone with something so sentimental and old is nerve wrecking, but we're glad we did, and will be only using them in the future!

I first came here looking for an engagement ring because it was one of the few local jewelers in…read moreWhittier that offered black diamonds, and I'm so glad I did. I worked with Linda throughout the entire process, and she was patient, helpful, and made everything feel smooth and stress-free from start to finish. She was amazing to work with, and the custom engagement ring turned out even better than I could have imagined. Their custom work is honestly incredible. I later came back for my wedding band and worked with James, who was just as amazing. He was easygoing, funny, personable, and genuinely excited to help bring my ideas to life, which made the whole experience even more exciting for me too. I wanted a custom signet-style ring, and he took my vision and turned it into something even better than I had imagined. Overall, we had an amazing experience here and highly recommend them to anyone looking for high-quality custom jewelry and people who truly care about their customers and the process.

I am so grateful to the amazing team at Coby Madison for repairing my wedding rings. I had been…read moremeaning to come in to get my rings resized as they had started to fit tight, but I waited too long and ended up having to get them cut off! One night I could not get my rings off no matter what I did! My finger even got swollen from trying to get my rings off. The next morning, I went into Coby Madison and was greeted by James. I explained my situation and he looked at my finger and right away noticed that it was swollen. He said he could help with cutting the rings off. He was able to get them off quickly, and although I was relieved to get them off after being stuck, I also felt sad that they had to be cut off. While getting the rings cut off, I got hot due to being nervous and James had me take a seat and gave me some water. I really appreciated how kind he was and that he understood having my rings cut off can be a bit emotional. Since my finger was swollen, I had to wait until the swelling went down to return to be sized for my rings to be repaired. James provided me with a bag to keep the rings safe. I returned two weeks later to make sure the swelling was completely gone. This time I was helped by Linda and she was amazing. She had me try on different rings to make sure we got the correct ring size. She provided me with options on how I could repair my wedding ring if I needed to change the design. She informed me that the store has a texting system which makes communicating with their customers easier. This really was convenient for me to get updates on the repairs for my rings. They had originally informed me that it could take 3-4 weeks depending on how many orders they are working on, so I was pleasantly surprised when my rings were ready in two weeks. I felt so naked without my rings, so I was happy that they had them ready quicker than expected. My rings came out great and fit perfectly! They also looked clean and sparkly. I had an amazing experience working with James and Linda. They provided great customer service! I would highly recommend them for any of your jewelry needs.

Exceptional service from start to finish. I visited this location for a loan and received exactly…read morewhat I needed with clear, efficient assistance. The staff was welcoming and professional, with Veronica and Irene providing outstanding customer care. The owner was also incredibly kind and attentive, which added to the overall positive experience. I highly recommend this location for anyone seeking reliable, friendly, and trustworthy service, and I will definitely be returning in the future.

Amazing customer service! The women, Veronica and Irene are so extremely helpful and so kind! They…read morehelped me pick out some jewelry and they gave so many wonderful suggestions! I 100% recommend going here and I will be sending my friends and family here !

Really amazing family owned business! I came to get two watch batteries replaced and to fix some…read morepins in another watch band. I went to another place at first and they had no idea what to do but luckily their jeweler Reyes was an expert and fixed everything for me in less than 30 minutes! Anissa and Elisa were super helpful and kind the entire time and showed me some pieces while I waited. I was expecting to drop off my watch and come back in a week because of other watch repair places I've been to but not only was the service super fast, everyone there was so nice. I'll definitely be coming back for all of my jewelry needs! They do sell a wide variety of pieces in store but also offer jewelry and watch repair.

My boyfriend bought me the most precious necklace for Valentine's Day from Oasis and I love it! He…read morewas impressed with the exceptional customer service and selection. Thank you to the helpful ladies that made my Valentine's Day extra special! I hope my boyfriend will be back, haha!

After a bad experience at another shop in Hawaiian Gardens that tried to tell me my coin was just…read morebrass with an extremely low ball offer had me second guessing what I had. I am grateful I left as it would have been a costly mistake. However, coming here was a breath of fresh air. The owners are honest, down to earth, and clearly know what they're doing. They carefully reviewed my coin, explained everything in detail, and made a very fair offer. As well, some heartfelt conversations about things outside of the coin business. They are the nicest people here. If you want straight forward answers and fair pricing, this is the place to go. Thanks again Lionel.

My favorite spot for precious metals The staff is service…read moreoriented and very knowledgeable Highly recommended