As someone new to the Bay Area, it was difficult to find a trustworthy place to take my car until I…read morecame across Stress-Free Auto Care (Milpitas location). From my very first visit, I felt confident because everything was handled with transparency. There were no "surprise" charges or unnecessary repairs. I truly recommend this shop, especially the Milpitas location, not only for the quality of work but also for the staff who take the time to clearly explain the repairs. A special recognition to Travis (Milpitas), who went above and beyond and made sure at all times that I clearly understood the work being done as well as the costs involved. I genuinely felt confident that my car was in good hands.

BEWARE -- DO NOT GO HERE!!…read more Horrible customer service, questionable diagnosis, and a very disappointing experience from start to finish. We took our work van to Stress Free Auto Care after finding them on Yelp. They were close to home and, more importantly, veteran-owned. As a company that supports veteran nonprofits, we were excited to support another veteran-owned business--even though their pricing was higher than other shops we considered. Our van had been having issues starting and randomly shutting off. They quickly diagnosed it and sent us an estimate for around $1,200, which we approved. We were told it would be ready by the end of the day and picked it up the following morning. The very next day, the van broke down multiple times on the freeway, nearly causing accidents. This was extremely dangerous and terrifying. We immediately contacted the shop and were told to bring it back. We had to leave the van at a jobsite and figure out how to get it back to San Jose, which created even more stress and disruption to our business. We dropped it off in the morning and heard nothing all day. The next morning, we had to follow up ourselves, only to be told they were still running diagnostics. We were then told there was now another issue that would cost even more to repair. If the original diagnosis was incorrect, I expected the shop to take some responsibility and offer a reasonable solution. Instead, the resolution offered was a "free" diagnostic--which is essentially already credited toward service anyway. There was no real effort to make things right, no empathy for the situation, and no meaningful resolution. We were basically told we could come pick up the van. Business owner to business owner: this is not how you take care of customers. When a customer spends over $1,200 based on your diagnosis and their vehicle breaks down immediately afterward, leaving them with a dangerous, non-operational work vehicle, you should be doing everything possible to make it right. This entire experience has been incredibly STRESSFUL. STRESS FREE AUTO CARE?! Yeah, right. Take your business elsewhere.

A forever 5/5 star rating for Frank and the staff @ Great Mall Tire Outlet!! The way this business…read moreis run and based on COMPLETE HONESTY speaks volumes!!! As a female who doesn't know a lick about cars and maintenances, I solely rely on people to be professional and honest. The gentleman I typically go to for oil changes and smaller jobs had informed me that my front brakes were sh*t and needed to be changed ASAP. The rears were okay but he recommends me get them done as well since I was already doing the front. Luckily for me, I made the decision to see Frank. I let him know what kind of work I needed and although the rates were higher than what I was quoted from the other shop, Frank has forever been an honest and upfront- making Great Mall Tire Outlet a must. Come here prepared for a wait, y'all. The work is truly that great, leading to lots of regular patrons coming to see Frank and the guys. Shout out to Raul?? [I think that was his name] who was working on my car. Once the car was pulled on the rack, Frank's suspicions were right in me NOT needing to have break pads or my rotors change. NONE- not the front or the back!! So much for my fronts needing to be changed ASAP, right?? While I did waste an unnecessary amount of time having to make the trip out here, it was totally worth it thanks to the peace of mind Frank has given me. Come one, come all!! Great Mall Tire Outlet is heaven sent to people like me who could have easily been swindled!!! 5/5 stars but I would love to give them so much more!!!!!

Wait Time: [x][x][x][x][x] Service:…read more [x][x][x][x][X] Setting: [x][x][x][x][ ] Cost: [x][x][x][x][x] Recommendation? For quick tire repairs, Frank gets the job done quick and good to go! I recently had a slight flat tire on only one of my tires so I wanted to make sure I can go to a reliable tire shop that can patch this tire. Having been to a few shops in the past with long service or unreliable results, I decided to hedge my bets with Great Mall Tire Outlet hearing that they do good results on a variety of cars ranging from regular gas to heavier Teslas with the insulating foam. The location was a bit sketchy at first but after coming in and getting all the details written down, car was quickly driven in and worked on for at least ~1 hour and was good to go. Drove around for more than 1 week and confirmed the flat was good as gone and all done for $50 is not too bad! One of the few reviews that I ironically want to say I won't come back to but if I do, I'll be confident Frank can do the job well done again.

They available by phone and set up an appointment very quickly. They were very quick and finished…read morerapidly.

Friendly, quick, reasonably prices. Not sure what else to ask for. The owner and his staff are…read morefriendly and straight forward. I brought my car in for another issue besides smog check. He took a look and said he wouldnt do anything because everything is normal. Sure enough after bringing it in the noise i heard is no longer there. Might have been since I hadnt driven it in a few weeks.

When I was told my entire engine needed to be replaced, I felt sick to my stomach. Anyone who has…read morebeen through a major car repair knows it's a hard pill to swallow, especially in California, where repair costs can be overwhelming and it often feels like everyone is charging an arm and a leg. That's why finding Kris was such a blessing. From the very beginning, Kris treated me with kindness, honesty, and professionalism. He took the time to explain everything, kept me updated throughout the process, and never made me feel like just another customer. During a stressful situation, his patience and communication made a world of difference. What impressed me most was his attention to detail. He wasn't interested in simply getting the job done, he wanted to make sure it was done right. That level of care and pride in his work is hard to find these days. I had no idea this hidden gem of a shop even existed, but I can confidently say I won't be taking my vehicle anywhere else. Not only did Kris get my Chevy back on the road, but he returned it in better condition than it was before the engine issues started. If you're looking for someone who is honest, knowledgeable, professional, and offers fair, affordable rates, Kris is the real deal. I will absolutely be returning for oil changes, maintenance, and any future vehicle repairs. Thank you, Kris, for helping me through a stressful situation and treating me with such kindness and respect. You've earned a customer for life(:

My friend recommended Bay City Auto after having her Toyota Tundra serviced here for more than 15…read moreyears, and now I understand why she's been such a loyal customer. I first reached out to Kris when my local Toyota dealer quoted me nearly twice the price for a major repair. I wanted a second opinion, and I'm so glad I made the call. Kris took the time to explain the repair, provided a fair and honest quote, and earned my trust from day one. I've been bringing my Toyota Prius and Ford F-250 diesel truck to Bay City Auto ever since.

Had John and Sandy take care of my Lexus V8 here. This shop is my go to for performance upgrades…read more Their prices are fair and they have the experience and the expertise to upgrade and repair your performance vehicle. I had brake pads, exhaust, as well as LCA bushings installed here. The installs are clean and done correctly the first time. I am happy with their service and look forward to bring my car in for service and performance upgrades.

This is a belated review, but I have had my Lexus GX470 serviced at Exact Motorsports twice in the…read morelast couple years. In November 2024, my lexus had an oil leak. I went to investigate and it was near the oil filter housing it attaches to. drove it to Exact motorsports to have them evaluate, and Sandy & John were helpful in diagnosing the problems. They seem to be very knowledgable with the toyota/lexus platform. They gave me a reasonable quote and I left the car with them. They also mentioned it was probably due for new spark plugs, and a new valve cover gasket so I had them throw that in there as well. When I picked up the car, it drove much more efficiently and no more leaks! Turns out it was a broken O ring. I enjoyed that experience, so a year later (Nov 2025) my belt was squeeking a lot in cold weather. They were able to diagnose and swap the belt to a new one within a day or so. No more squeeks in the cold mornings. The best part about exact is that its a mom and pop, locally owned shop that doesnt put you in a upsell, pressure environment. They tell you what you need, what you dont need, and what are nice to do but not urgent so you can make your choices for the best quote. I will be going to them for any future needs for my Lexus, and have been recommending them to my friends and family for the same purposes.

I had an excellent experience at Precision Tune Auto Care! I originally just walked in to ask for a…read morequote on a battery replacement. Carlos was incredibly friendly, and the price he gave me was so fair that I decided to go ahead and let them do the work. The entire job took only 15 minutes from start to finish. I'm so impressed by their quick turnaround and great customer service. I highly recommend them if you want quality work without the long wait!

I brought in my Nissan Altima 2009 for an oil change. The final price was $71.75 because they said…read morethey applied a $50 internal discount, even though I never asked for that discount and it was never clearly explained from the beginning. I only brought a $5 coupon that they had mailed to me. What I did not appreciate was the employee's attitude when I asked about the coupon. Instead of simply explaining it professionally, he responded in a rude and condescending way, as if customers are supposed to understand how their internal pricing system works. Another issue was that nobody asked me what type of oil I wanted. I later noticed they used conventional oil, even though I normally use synthetic oil in my vehicles. Customers should always be asked before that decision is made. On a previous visit with my 2026 Hyundai Palisade, they also told me they could not reset the maintenance reminder because their system computer only worked up to 2020 models, even though the reset process is very simple and can easily be found online. The oil change itself was done, but the communication, professionalism, and customer service were disappointing. Unfortunately, they lost a returning customer and earned this review because of the overall experience. Not recommended

I called K&S Complete Auto Repair ahead of an upcoming road trip and was assured they could take…read morecare of both an oil change and a tail light repair--"no problem, just bring in your car." Based on that promise, I proceeded with the service. When I returned to pick up my vehicle, I was surprised by the unusually low total and asked about the tail light. Only then was I told that the repair hadn't been completed and I would need to come back the following week. I do not have the ability to return due to my travel schedule, which I clearly communicated from the start. The issue is not that the work wasn't done--it's that I was led to believe it would be. Had they been upfront about their capacity, I would have gone elsewhere to avoid being put in this stressful situation right before a long drive. Extremely disappointed with the lack of transparency and reliability. I would not return based on this experience.

Quicky make my scratched bumper look like new at a reasonable price…read more Quicky make my scratched bumper look like new at a reasonable price.

Amazing job and very affordable Done on time and also no…read moreissues until now I would highly recommend getting your car fixed here

Based on my first experience, JB is great!…read more Went to Jorge for my brakes and an oil change because my previous mechanic gave me a quote that didn't make sense and they couldn't be bothered to respond. Jorge gave me a very competitive price, he was honest about which brakes I needed (could have been front an rear, but he honestly told me it was just the front), AND he got me in and out the same day. Plus the place was clean and professional looking. My previous mechanic, while they are also honest, could never! I'll be going back to Jorge soon for my transmission and other 100k maintenance items.

Shout out to my brother for pointing me into this direction when my car was being a little funny…read more With Shell Auto Repair located not too far home, I was ecstatic that I wouldn't have to drive too far. Kevin was the person to greet and ask me what my visit was for. He was able to do a quick diagnostic and made sure to break everything down in a manner which I could understand. I appreciated his thorough work, him taking his time with my car, and not once making me feel dumb. 5/5 stars. I'd come back in a heartbeat and I'll be sure to recommend Kevin.

Been here several times to have my tires checked including yesterday morning. It was very busy as…read moreit was essentially two vehicles at a time. Didn't have to wait too long. Yes, one of driver's side tires had a nail. Didn't know until the person in the process of getting it out. This place is very reasonable. Only $25. Will be back in the future. After all, it's the closest to my home.

Great experience and very transparent about all fees and issues with the car…read more Value for money.

Excellent customer service plus great car service and reasonable prices quick maintenance I prefer…read moreto work this guy to maintain my car.