I was excited to order a wedding band for my future husband. I had a ring that I was trading in…read more When I ordered it on a Saturday and told I would get it within a week, I was looking forward to it. Instead, by Tuesday the ring doubled in price but my trade in stayed the same value. I was told, "sorry for the confusion". I know the price it said on Saturday. That was not confusion, that is bad business. I'm glad I was able to get my ring back, will not return to Diamond Girls.

Amazing experience. Lisa designed a necklace using extra diamonds from an unused wedding set…read more Turned out beautiful. Lisa was so easy and fun to work with. When I picked up the necklace my partner told me to pick out a birthday present. This was such a fun experience. Diamond Girls has the best selection of rings they designed. I highly recommend them.

Huge disappointment. Shop was tiny with very little inventory to look at. The young-ish woman who…read moreshowed herself a couple of minutes after I came in seemed annoyed that I was there. I went in for rough rocks for tumbling and she showed me a shoebox lid filled with crap I could have picked up off the ground myself. They had a few nice gems in the cabinets, which she clearly didn't want to show me. There was a nice pink Tourmaline single gem I inquired about. She couldn't tell me the dimensions, the carat weight or country of origin. The price was definitely high at $1200 for a gem likely just over 2 carats. I wouldn't go back and I'd suggest others look for a better gem/roch shop in the area.

I came looking for some souvenir gems for friends and family. The staff were very friendly and…read moreinformative and it was very quiet inside. I was recommended some astrology stones, but was a bit disappointed in their selection because there weren't many left and out of all the stones in the store there were actually only two rocks/gems that I was told were local to the state - the Star Garnet and Bruneau Jasper. The Star Garnet necklaces were ~$14. The Bruneau Jasper was more expensive with the rocks smaller or around the size of my first being ~$20-30, and then the ones that were larger paperweight sizes going up to $100 and more. Considering I had recently been to the Bruneau Sand Dunes, I would have paid more attention to admire the rocks if I knew they were so valuable. There's another rock shop nearby (Idaho Rocks and Gems) that I didn't get to check out, but was told they would probably have a more casual selection. This gem shop seems to specialize in jewels whereas Idaho Rocks and Gems nearby might be better for rock hobbyists who also want to go rockhounding together.

I took a broken necklace in today. The gentleman was so kind & did not charge me a penny! Great…read morecustomer service! I will go to them time & time again!!

I was referred to this jeweler to have the prongs on my diamond sapphire wedding ring. We had it…read moreappraised at the jewelers in Bown Crossing. Upon cleaning it the jeweler noticed the prongs were loose. He referred us to Jeweler Bench. When I called the owner was abrupt, and communicated rudely with me. He stated, "prongs do not become loose. That can't be the problem." He was also very irritated that I was referred to ask about scheduling at a time when the repair could be done same day. He stated I was the fourth person to ask this and that he didn't do same day repair. It was his tone and attitude that my husband and I did not appreciate. We were new customers to him and would have appreciated being treated nicely. We will not be taking my wedding ring to him. Customer service is extremely important!

Inside out: every interaction from start to finish with this place was fantastic. The inside is a…read moresmall but lovely showroom. Parking can be a little rough. Service: the service and selection is fantastic! if you need repair work done if you want to make something new and creative for a gift of any occasion, I highly recommend them. I was going to go for my cousin to get a duplicate of a family heirloom, they had so many fresh ideas! Cousin lives out of state and ended up going to a place for her, but the ideas were incredible and I will be back. Overall, if you need new jewelry, designing a custom piece the gentleman clearly has an artistic creative mind and unique skills to back that up!

I finally made it to this jewelry store during their limited business hours--which seem far more…read moreconvenient for the owner than for anyone who works a normal weekday job. I came in to have a lab-created stone set into a sterling silver setting I had purchased. Right from the start, the wife of the jeweler was skeptical and borderline dismissive. She asked me two or three times if I was sure the stone was lab-created and not Moissanite despite me stating it clearly, and even showed her the IGA lab created certificate. She repeatedly emphasized their "40 years in the business" said they would be able to tell. Instead of feeling reassured, it felt condescending. The husband was a bit more polite, but no more helpful. He gave excuse after excuse for why he couldn't set the stone--claiming silver would "contaminate his tools" and that it was too risky, even after I said I understood the risk and was fine with it. Eventually, it became clear they had no intention of helping. He even mentioned he only sets gold or platinum pieces--unless you're a private friend. In the end, I thanked them for their time and walked out with nothing accomplished. If you're hoping to get anything set in silver, or expect flexibility and professionalism, I would strongly caution you before going here. They seem to pick and choose who they'll help, and unless you fit their preference (or circle of friends), you may find yourself turned away with excuses.

As time goes on, more and more stores lack The customer service experience. Not true with Morgan…read moreJewelers. I have passed this store so many times without bothering to go in. This particular day I was looking to have my diamond ring cleaned. Embarrassingly, it's been many years since I've got it cleaned. My hubby and I went in and asked them if they did that type of service and how much would it cost. A very nice man named Josh took my ring and really checked it out under a monocular. He said that he could clean it right there in the store and that there would be absolutely no charge. Whoa? Really? Free? We of course jumped on that and loved the results. My diamond shines ever so brightly and I am a happy customer. I then decided to shop their jewelry case. I was surprised that their jewelry is just stunning. They do run sales from time to time. The sales girl Jessica was patient, knowledgeable and kind. I did not end up buying jewelry today, but I certainly will be back. Thanks Morgan Jewelers for bringing customer service back.

Always empty for a reason.... I got my ring cleaned while I browsed. The service was alright but…read moretheir outdated technology made everything take long. I didn't realize until I got home that they shaved my ring down to nothing. I expected to just get it machine washed but they polished it too. Which I never asked for. Do NOT get your ring cleaned, on paper it's free but the'll find ways to get their money back. And especially don't get it cleaned when gold prices are high. I wish I never did! Don't be afraid to speak up people.

John from jared was so helpful to us in the process of selecting our engagement ring…read more he was understanding of the time constraint and worked with us to find the perfect setting for our sapphire stone ! Outstanding customer service ! Thankyou Aaron and clementine

My husband bought my ring 11 years ago from Jared's. I have never had a problem up until this past…read moreyear I brought my ring in to get cleaned and inspected and since then I have brought it in 4 times for a loose diamond and TWICE for a lost diamond! This is so frustrating and inconvenient and I do not recommend this business at all.

nice! attentive!! caring!!! expert jeweler with a cute shoppe. a family affair indeed. great vibes…read moreinside & busy, too. highly recommended!!!!

The guy is really nice easy to talk to super knowledgeable. I like that he does everything in…read morehouse. Most places send rings out to get resized but he does it himself. So with him doing everything himself it does take a little longer. But I rather have it here than sent to somewhere I don't know. The quality is excellent. I would definitely come back with other jewelry needs. Also changes watch batteries super fast.

Anita & staff are the BEST! I was lost as to what I was going to do with some special jewelry…read more Anita designed the most beautiful piece for me. It turned out better than expected when it was finished. I highly recommend Anita's Jewelers!

These ladies are absolutely amazing , and they may all dreams come true with the custom made ring…read more I will never go anywhere else. I highly highly recommend them