No, wow, no.
The experience here was so bad we began taking notes on it as the night went on, because we already knew this was going to be one of those epic failures the family will look back and laugh about for years to come.
We arrive before our reservation. There's a hula musician playing towards the middle portion of the seating area. We asked if we could be seated line of sight to the musician and were told yes and that we'd be called when the table was ready.
Enjoyed some drinks at the bar, inquired about the table around the thirty minute mark. There were dirty dishes covering nearly every surface near the waiting areas adjacent to the check-in stand, so that probably should have been a warning that we'd be better off moving along. We were called to be seated about 40 minutes past the reservation time. We were seated immediately behind the host stand, nowhere near the musician. I inquired about that request but was told there were no tables available. I did understand that to be partially true, as we could see the five or so empty tables that we could have been sat at to see the musician were completely covered in dirty dishes.
Hostess sat us minus one place setting, and told us she'd return with that, which she never did.
We were being served by Hudson, who, throughout the night, showed up no less than every 25 minutes. Later in the evening when we'd finally had enough of the poor service, and said something, he informed us that he was bogged down by a very "needy" large group he was also assigned to. We inquired how large a group it was and were informed it was massive party of eight....
While we were not being eaten by bugs, we were instead watching the non-biting insects crawling all over our table, including termites. There were also discarded wings of insects all over our 'clean' table; I uploaded pics of both.
One hour into our seating, and twenty minutes after having ordered food, two of our orders arrive and we're told the other two aren't available and we'd need to order something else. So half the party gets to eat while we start the process all over for the other half.
The Hearts of Palm salad showed up with no.... hearts of palm. No reason to inform you the namesake ingredient of your order is out, just serve it and see what happens.
One of our replacement orders was ordered as a split, which didn't happen, because they split a different order instead, so that person got to eat off two plates while the other two people shared a plate. The margarita pizza came out at room temp.
At seventy minute mark we'd been visited twice.
We finally made someone else get our check, paid, and left. read more