Oh. My. Goodness! First of all, the service was wonderful from the very beginning. You walk in the door and people welcome you warmly. I needed my engagement ring sized way, way down, and the whole process was explained to me (from the cleaning to the re-plating to the cleaning again). Pricing and timing were also clearly stated. Pricing seemed very fair (though I'm not working with any standard of comparison-- it was way less than I expected it to be): As for timing, I was quoted a week but told not to be surprised if I got a call on Monday or Tuesday (the ring was dropped off on Friday). What DID surprise me was getting a call Saturday morning to let me know the work was done and the ring was ready to be picked up. Y'all, I can't even tell there was work done to it except that it finally fits! There is nothing that visibly indicates this isn't exactly how my ring was from the very beginning. I'm ashamed to say in my excitement I forgot to get the name of the gentleman who helped me, but he was wonderful (and even greeted me by name when I came back in to get the ring). I simply cannot rave enough about the service and quality of work here. I'll be coming back for all of my jewelry-related needs. read more

Copeland Jewelers - Re-sized ring - Jewelry Near Me - Austin, Texas

See all

We have been patrons at Copeland Jewelry for years. So sad to see that the store is closing. All the best to Clay in his retirement.

Clay Copeland and his crew are awesome. I've been doing business with them going on 10 years now. Always super helpful, very patient with questions, very creative, and truly care about their customers. And, they're always wiling to clean your jewelry or re-size a watchband. You feel like you're part of the family, not just a customer walking through the door. They have a very diverse selection of jewelry, top dollar to very affordable pieces. They also deal in estate/vintage jewelry, which is always really cool took through. A very nice watch selection as well. For very personal jewelry service, stop by Copeland's. read more

Great selection and above all super friendly and helpful staff. I don't buy jewelry on my own often so the staffs help on two recent purchases was a huge help. read more

Called them about a repair on my mom's necklace, they said no problem. Took the necklace in and they were snotty and said they didn't have time to work on the necklace. read more

I continue to be impressed with them. They are always so sweet and accommodating - I dont live in Texas these days, but I go there for all my jewelry repairs when Im visiting my family in Austin. They work with me to get the repairs done before I have to leave town. Their repairs/resizes are always done with high-quality workmanship. read more

When I got engaged to my husband I received my grandmother's engagement ring which is so special to me. Unfortunately, my grandma fell and chipped the diamond and cracked the setting. I researched every jeweler in austin to find someone to repair it. I went to 7 jewelry stores and talked with them about what to do with the ring (because the diamond was chipped, I would have had to have a significant amount of the diamond removed to fix the chip and make it even with the rest of the diamond). Copeland was the 8th jewelry store I visited. We talked a lot about my grandma's ring and for the sake of preserving it, we decided to fix the setting but not the diamond. And I'm so glad we decided not to fix the diamond. It would have looked completely different. Copeland will forever be my go to for repairing my jewelry. I trust them and their opinion!! read more

Clay Copeland and his team are best in class! Huge thank you to him and his team for creating rings for my fiancé and I! Absolutely the best customer service from start to finish and we could not be happier with the finished product!! read more

A marvelous find - excellent staff. This is a quality operation that came highly recommended by another professional jeweler.

Clay Copeland and his staff offer fabulous customer service. He did some appraisals for our family and was fast, professional, and very helpful. He also repaired some jewelry for me and I have referred his store to several friends. I am going to continue to use Copeland Jewelers as "my" jewelry store! Thank you. read more

I had the wristband of my watch resized here. These folks are friendly, honest, professional and reasonably priced. As a plus, they also love dogs. I'm so glad they're in my neighborhood! read more

Great customer service. My fiancee and I have been working with Katie to find the perfect engagement ring. My fiancee saw her perfect ring a decade ago and has been recreating it by memory through trial and error. Kate has been so very patient in our quest for the our perfect engagement ring. Thanks for the great service Copeland Jewelers! read more

I went to several high-end jewelers in Austin while looking for my fiance's engagement ring: Kruger's, Calvin's, Franzetti, C Kirk Root, Benold's, Joe Koen & Son, to name a few. Copeland Jewelers beats them all with one hand tied behind its back. Clay Copeland is by far the most patient and helpful jeweler I've encountered in Austin. As I browsed through settings, he asked insightful questions about my girlfriend's tastes, offered sound advice, and explained potential problems that I hadn't considered before. He deftly answered my questions regarding every aspect of the ring's design - in fact I learned more from Clay than anyone else I'd spoken to over the course of my search. After I chose the setting, Clay patiently worked with me around the clock to find the right GIA-certified diamond to complement the setting. My fiance was floored by the end result. Weeks later, the ring still looks beautiful and puts big smiles on our faces. If you are like me and don't know much about engagement rings, but want to find a unique and beautiful ring worthy of being worn by your better half, go to Copeland before wasting your time anywhere else. read more

Our wedding rings came from Copeland's in 1997. We've used them since then. Referred my mom to them and they designed some great pieces from her old stones. I trust them completely and love that when I come in the door Katy and Clay recognize me every time read more

Bought my wife's engagement ring here and came back for the wedding band. Great family owned and operated place with high quality jewelry. Clay, the owner and Katy, the sales person were very helpful and trustworthy. Would buy from them again if I hadn't moved to the East Coast. read more

If you need an important or rare item repaired you can trust Copeland Jewelers. I've had everything restored here from Platinum Art Deco earrings to resizing rings. Each time they exceeded my expectations. In addition they have a very diverse collection of jewelry fit for every budget. You won't be disappointed. read more

The Copelands are the best! I brought my grandmothers diamond to them to be set in an engagement ring. They were quick, attentive and easy to work with. Highly recommended! read more

Two words; THE BEST. Referred by our realtor, they created a piece that was stunning. read more

I love the folks at Copeland Jewelers. Clay, Debra, Katy and the team are super cool and have always provided my husband and I with first class customer service. They have a unique eye for finding some of the most unusual pieces for me for which I get many a compliment. Their knowledge of stones and value have always been right on and I have always felt assured that I paid a fair price, from my first purchase over 20 years ago including my wedding ring, to a number of classic necklaces and earrings that featured a fabulous rare stone or two....to the recent new (more elaborate) setting I chose for my 20 year anniversary. A gift from my husband. Whenever I walk into the showroom, they are quick to ask if they can clean my wedding ring or add a battery to my watch. There's just no store like them anywhere. I would highly recommend you get to know them! read more

I have been a customer of Copeland Jewelers for about 7 years. I am always impressed with the quality and designs selected for the jewelry they carry. I love simple, elegant and unique designs. Over the years, Clay, the owner, along with his other craftsmen have been successful in taking stones that I have selected and in creating wonderful settings with great features, like a pin convertible to a pendant, or combining two types of earrings into one earring set, or identifying stones for earrings that match a necklace, or working with a unique stone and a string of pearls to create an adjustable pendant necklace. The most recent experience dealt with a damaged ring where the stone had been cracked. Clay was able to find a stone and have it shaped to fit the original design of the ring. When he found that the setting was not secure and would not support the small ring of inset diamonds, he was able to develop an approach to create the secure setting for the stone and apply the diamonds in a different design in the base. It looks spectacular, even better than the original ring. Hopefully, when you go to the store, you will get to meet Clay. Be assured that his sales staff are very friendly, professional, and knowledgeable. Once they get to know you, they are excellent in finding just the right jewelry for you or your loved one. read more

I've been shopping there for over 20 years. I don't buy watches or jewelry anywhere else. Great customer service -even AFTER the sale!

Had my great great grandmother's ring resized here and they did a wonderful job! The staff was very helpful and nice. Huge selection of unique jewelry that is very reasonably priced. Will come here for all of my future jewelry purchases. read more

This is the best Jewelry store in Austin! The selection of jewelry is unique and exquisite. I always get comments on Jewelry that I wear when it comes from Copelands. These are pieces that I will keep forever. Very tasteful and high quality, but also good value. Great customer service. read more

For me, Copeland Jewelers is the only jeweler that offers the (almost obsolete) style of business that offers true customer service, quality of inventory, and variety of options - with no sales pressure. Typically, it can be a bit daunting to shop for jewelry or need a repair, because you're never quite sure if you're getting gouged on pricing. Not here. Both Clay Copeland (the owner) and Katy worked with me to modify an existing platinum ring I had. They gave me a few options of what could be done, from a very affordable fix to a high-end fix. I went with the former, and they delivered the finished product with the same genuine care, graciousness and professionalism that I would have expected if I had of picked the most expensive option. I really feel they aren't in this business for the money, but for the satisfaction of meeting people's dreams regarding jewelry and for the satisfaction of a job well done. And it's a bonus that Clay does all his work on site, so my ring never left the premises. read more

I brought my wedding set in for resizing and they did that. My husband picked it up and we didn't look at it closely until a couple of weeks later when one of the prongs bent and needed to get fixed. I brought the same set in to get the prong straightened and I had noticed the diamond on the engagement part of the set was was crooked. When my husband dropped off the ring, the woman working there said they would take care of it at no charge. My first reaction was that that was nice of them. I thought that considering I had just had the rings in there to be separated, resized with additional gold and the two shanks recreated as one, they would have some exceptional customer service and take care of it. I was impressed because I didn't expect that. A couple of days later I got a call from Copeland accusing me of trying to pull a fast one to get them to pay for the repair. They said the ring did not leave their shop in that condition. I told them, I agreed that I bent the prong, but I didn't see how the entire diamond setting could be crooked. I'd worn the ring for 25 years and it never happened until they separated the two rings for resizing and put it back together. And, even if it did get bent while I was wearing it (which as far as I know, only the prong got bent), you don't tell a customer that you'll fix it for free and call a few days later accusing the customer of lying to get a complimentary repair. Even today when I picked up the ring I said I would pay for the entire repair, but the woman working their, again accused me of lying, but said they would do it on the house as long as I admitted "we were on the same page". What does that mean? I told her I'm not on their "page". I didn't try to get something for nothing. i just wanted my wedding ring fixed. I again said i would pay for the entire repair and she brushed me off. Copeland, your customer service is horrible. I've never been accused of lying and I've never tried to weasel something for free from anyone. I'm highly insulted and I won't be going back to Copeland Jewelers for anything. read more