Headline: $150k ESCALADE GUTTED AT 4,700 MILES - LIES & ZERO SUPPORT FOR LOYAL CUSTOMER…read more The Bottom Line: If you expect the "Premium" service Cadillac promises for its $150k flagship, stay far away from Sullivan Cadillac. In the last year, I have purchased two flagship GM vehicles, spending nearly $250,000, and this is the treatment I receive in return. AVOID THIS DEALERSHIP AT ALL COSTS if you value your money, your time, and the integrity of your vehicle. The Failure & Substantial Impairment: My 2025 Escalade has only 4,700 miles and is currently sitting in pieces after a catastrophic electrical failure where both AC screens and control displays were flickering and failing, leaving me with no way to control the vehicle. Following GM Engineering, the dealer gutted the entire front dash and interior to replace the wiring harness. The repair failed. They are now "guessing" with an entire radio assembly on an indefinite backorder. This invasive teardown has substantially impaired the structural integrity, safety, and future resale value of my asset. Management & Service Misconduct: * Edwin Mejia (Service Advisor): Beyond dismissive with a consistently negative attitude. I am the one constantly chasing him for updates. Most critically, Edwin explicitly lied to buy time, claiming the wiring harness was being replaced following a "software update"--only to admit later that no such update even exists for this car. He had no loaner available on Day 1 and has never reached back out to provide one, leaving me stranded for 8 days (and counting) in direct violation of Cadillac's warranty. * Richard Gruber (General Manager): I escalated this directly to the GM to get real answers and see if this unprofessional attitude would change. Everything has remained exactly the same. There is a total lack of accountability for a high-value, loyal customer. The Result: A gutted $150k vehicle and zero respect for a client who has invested a quarter-million dollars in GM products this year. Do not trust Sullivan Cadillac with your investment.

I bought my Pacifica from Joey Frampton on line. The transaction was smooth and flawless. Since I…read morehad to travel 4 hours to pick up the car I asked that he have everything ready for me to sign and return home. When I got there he had it all together, I bet I was back on the road in 15 minutes. I would not hesitate to deal with Joey again. Thanks