Cancel

Open app

Search

Botero Carts

4.9 (9 reviews)
Closed • 10:00 am - 5:00 pm
Updated 1 month ago

Botero Carts Photos

You might also consider

Recommended Reviews - Botero Carts

Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
Yelp app icon
Browse more easily on the app
Review Feed Illustration

10 months ago

Chris was wonderful! Very knowledgeable--helped us pick out a golf cart of our dreams!!!

Helpful 0
Thanks 0
Love this 0
Oh no 0

7 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Marci C.
126
85
1

1 year ago

Great cart. Have had a few problems that is a bother. But they are great about setting us service visits.

Helpful 0
Thanks 0
Love this 0
Oh no 0

1 year ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

3 years ago

The most amazing customer service and experience buying from Botero Carts Ocala! we love our lithium golf cart!

Helpful 1
Thanks 0
Love this 0
Oh no 0

2 years ago

Helpful 3
Thanks 0
Love this 0
Oh no 0

3 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

3 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

Ask the Community - Botero Carts

Hawthornes Equipment Company - Even the top was scratched.  Guess they didn't expect us to be tall enough to notice.

Hawthornes Equipment Company

(2 reviews)

This started out as a 5-star review and continued to plummet. Here's our reason:…read moreAbout the first week of August, when we moved to Florida, we went to Hawthorne's to check out their golf carts. They seemed personable and had good reviews on-line, so we went back and met with the owner about August 7th to purchase. We found an EzGo that he said he could switch out the black body for a blue one and we built it in his office from there. He didn't offer too much information, but we did our homework, knew that we wanted the turn signal mirrors, extended roof, cargo back, etc. He occasionally would say he's giving us a deal on this or that but didn't really help with the choice of matching colors or anything that more motivated shops had offered. This is important as we chose a body-color that was on the floor and continued referring back to it as we chose the seat and curtain covers. At one point, we changed the seat covers to a better match. That was one huge issue as that change did not get made and the delivered cart looked horrible! If he's been doing this for 20 years, you would think he would have mentioned something when we chose the first color - the wrong color - to begin with! He stated that with Covid the delivery would be in 2 weeks. We gave the downpayment and understood the reason for the wait. At the 2 week point, WE CALLED THEM to ask where the cart was. It was apparent by the response that they had not even started as Brittany told us they just ordered the seats the day before! They told us it would be "Friday". On Friday, we again called THEM. This is my biggest issue, we continually called THEM for follow up. After repeatedly calling and getting the runaround, we were told that our cart was being delivered after 6 on August 28th. This was 3 weeks from the date of purchase, not two and I would have rather them just told me the real issues, rather than rush it, as the cart delivered was a mess! It literally was filthy with something spilled all over the seats, scuffed up, and not what you would expect when buying a "new" "customized" vehicle for over $13k! The delivery person did a dump and run, did not show us how to operate anything or give us time to check it out. We discovered that not only were the seats wrong, but electrical covers were not properly installed, the rearview mirror was missing, the battery that he said was charged was empty, the roof was scuffed, the tires on a 2021 cart were from 2017 (and tires do have a shelf life), and the speed was incorrect. We contacted the son of the owner, Jonathan, who said he'd be out to fix the speed. He has never come out. We took pictures and made a list, sending it to him of what was wrong. He apologized and said it wasn't how they want to do business. We believed them and wanted to work with them to make things right. The constant following up with them on the incorrect seats and the speedometer not being installed went on with excuse after excuse until October 16th, more than 2 MONTHS after the original purchase when everything was finally resolved. We literally called Jonathan at 4 pm on October 15th and he said, "Oh, ya, my guy is going to be in your neighborhood tomorrow and come by...." REALLY??? When were you going to contact us??? This was so typical! He then had to call back and say that he lost his driver and he'd be by in the morning. He was and did the final fix. We wanted to give them a 5 star. We'd have at least given a 3 star if they had called US to follow through. Had to take one star off for the initial disgrace of the condition of the cart at delivery and one more for the aged tires. But the lack of customer service is where they lost it completely.

Hawthorne has friendly staff and somewhat lower prices on golf carts than in other areas, but the…read more"pros" stop there. The "cons" include unkept promises for deliveries, zero communication from staff, no updates no matter how many months go by while you're waiting for news. No responses to emails or phone messages; you have to catch someone directly by phone to get your next 'I don't know' response. Very poor vehicle prep and bad amateur installation of extras you ordered when your cart does eventually come in nearly half a year later. Lots of excuses and they're never at fault. Customer service as well as mechanical service are both useless. We have since bought an additional cart and never considered buying that one through Hawthorne because of the extremely poor service we received. The possible price savings definitely wasn't worth the stress and frustration to us.

Botero Carts - golfcartdealers - Updated May 2026

Loading...
Loading...
Loading...