What a truly terrible experience I had here. Can't say much about the vet himself, but the admin…read morestaff especially the manager are horrible. We recently moved to St Lucia from interstate and needed to fill a prescription for our cat when I called the vet to organise this they got me to have my previous vet send across my cats medical history and they would call me when the medication was in stock. Almost a week later I called up chasing the medication only to be told that they always have it in stock but I could not get it because the vet was not taking new animals and he needed to see my cat before giving it to him. Now you would think that because I wasn't told this they would just say look, we can do it this once but you'll need to find another vet, but no, the manager just made excuse after excuse, blaming covid and their 17 year old nephew who was filling in on that day (like you wouldn't think to give the kid answering the phone a heads up that you aren't taking new clients? Kid if you read this, I'm sorry the adults in your life threw you under the bus and then tried to get you to call and apologise, this was their fault not yours). The manager, or anyone else there did not think to maybe called when they saw the email with my cats medical history to let me know that I needed to sort something else out, instead my cat has run out of medication. The manager told me that all vets stock this type of medication but good luck getting an appointment due to covid (which then, again, leaves you asking well can't you just sort it this one time since this is your mistake). I made one phone call and got an appointment the following day. I really hope this vet cares more for animals and has better service for customers than his admin staff because they are shocking, especially the manager, who I'd say would have been let go a long time ago had it not been a family business. I wish I could rate it zero stars

When I brought a puppy home from the RSPCA I took her to my local vet immediately. I needed to get…read moreher some injections, and while I was there I wanted to get some advice about training. I met with Dr Cusack. She gave me a good first impression- she started singing 'Sussudio'- the song my dog is named after. When I asked about tips on training, I was told that I should enrol Sussudio into puppy training school. Explaining that I had limited funds, and again asking for some home-grown advice, she simply continued on the line of "puppy school really is the best training a dog can get". I didn't realise that vets were salespeople. In later visits to the vet, I found Dr Cusack to be condescending toward pet owners. She's highly technical in her explanations, which yes, does make me think that she knows her stuff, but if she can't deliver her point in terms understandable to those without a veterinary degree, what's the use? There only so many times you want to ask "can you dumb it down a little?" Sure, I would entrust my animal into the care of West End Vet, I'm not at all saying there are issues with incompetence. Dr Cusack and her staff are excellent with animals. You might just find yourself thinking that they're not so good with their human companions.

I love Megan (the vet here) - she is intense and neurotic but she cares about your pet probably…read moremore than you do. She is exceptionally knowledgeable and effective at her job. She is also crazy cheap. The other review isn't wrong though, her human level interaction isn't super and she can definitely leave you feeling overwhelmed and confronted (or confused if you have no medical background). With all that said she is still the best vet ever and I will never leave her (even if she has made me cry). If you can deal with her intensity and how manic she is she is well well well worth it.

I put my cat in for boarding for 3 1/2 weeks while I went overseas on holiday last July…read more The staff were fantastic in sending me regular photos of her. My cat seemed very happy when I picked her up. I had peace of mind to leave her for boarding because I could trust the vets and the nurses to feed her regularly and look after her emotionally and physically. The surgery is in such a convenient location , just off Milton Road, Toowong. I would board my cat there again.

Would absolutely recommend Toowong Family Vet for puppy school, de-sexing and all round pet care…read more The team are caring, cheerful and always willing to go the extra mile. We couldn't be happier to have them as our local vet.

We went here because we had tried all the other vets in the centenary area and heard this one might…read morebe a winner. Our dog Budhi (Japanese Spitz) had just come to live with us (we adopted her at 1.5 years old) and she had started throwing up her food every morning. Being a bit worried, and the consult fee here is pretty comparative $55-$59 we thought we'd give them a try. Dr Antje Costanzo saw our dog and was very good at telling us what to do, how to fast and other options to make her feel better. I also wanted to know a bit more about Advantix verses the Advocate that I had been using because they didn't cover worming... and Andrew at the counter was very good at pointing me in the right direction. We left feeling pretty good about our visit. Having said that, we usually feel pretty good about vets when we leave unless we're going there to put a dog down. What really blew us away was the follow up call 2 days later from Antje herself asking us how we were going and if everything was okay. And if there was anything please let her know... we had never received a follow up call from a vet before nor our own pet folder. So this definetely impressed us and we will definetely be back.

Deciding on a good vet can be confusing. I decided on Monier Vet because it's right next to a big…read moreWoolies I go to and I am so glad I did. I couldn't of made a better choice! Every time we walk in, my puppy Churro and I are happily greeted by the staff. Churro particularly likes Andrew (the cool guy at reception) and whenever they see each other at the vet, my pup does a little pee because of all the excitement. The staff are so friendly and helpful. They always play with Churro while we wait for our appointment and love to exchange tips and share stories about other pets they've met. Dr Lucilla Pratt is Churro's vet. She is very patient with my impatient puppy who squirms- a lot! On the first visit we had, Churro was so anxious and seemed scared, Dr Lucilla gave him a dried pigs ear treat for him to teethe on- after that, they became best of friends. Dr Lucilla is always happy answer all the questions I have and even writes little notes to help me. After every check up, Churro is guaranteed cuddles and playtime with Dr Lucilla, which is just so heart warming to see. It's great to go to a vet who seem to love and care about your pet as much as you do. They have a lot of goodies in stock for your pet and great products. Andrew at reception is very helpful, if you're stuck with any questions I'm sure he'd be happy to help.

Central New Farm Veterinary Surgery is an excellent place to take your poorly pets…read more My poor baby, Miss Lola, broke her leg when she was just four months old. Being a first-time owner, I naturally freaked out beyond belief but the extremely calm and professional staff put me at ease. Their level of care is superb - they really look after the pets AND the owners, which is very important. A great vet to take your beloved furry friends to, whether it's for emergencies or routine vaccinations.

From the owner: We put a strong emphasis on keeping your pets happy, content and improving their relationship with…read moretheir owners.