We needed new brakes and a battery, we dropped it off after hours and it was done by noon the next…read moreday. They were very communicative about the pricing and service oriented. I picked up the car and it no longer sounded like a coffee grinder when I used the brakes. They definitely provided the service better than anyone else we have used. The price was very reasonable.

I recently purchased a 2006 BMW 750LI and it needed all 4 rotors, brakes, calibers, new tires,…read morewheel alignment, rear bearings (both left and right), and an oil change! They scheduled it in quickly and had the car back when they said and when needed. I was concerned at first, seeing all the cars they were working on, but that was actually a good sign. The staff and owner were super nice, explained everything, tried to get the parts for me for the best price, and were very professional! I even had an opportunity to meet the owner's parents while there! The prices for the parts and labor were very fair and way cheaper than had I taken it to a BMW dealer. I choose them after doing a lot of research on local auto repair shops in the area, including Wilmington, DE. This place is about 30 minutes away from my home or a $38 Uber charge each way, but well worth it with the attention to detail and reasonableness of the costs. I am coming back again for future needs! At the end of the day, you want a shop that is fair and honest, and I found it here!

so i have used them 4 times now, and the service, and honesty knocks it out!!!! price, look, how…read morehe runs this place, i will pay higher, so prices are very fair, but honesty is great. had my daughters jeep in, he calls, says what i need, and gives prices, i said do it!!! so 1-2 hours later, they are calling me, im thinking go pay and get jeep, he calls, tells me when they got it up, and began taking apart, they found the true problem, they called me back, told me, $280 cheaper, thats very very uncommon, alot of shops would of never called, and charged the big repair, guys roccos in deptford, absolutely no questions, fair, professional, and honest!!!! let me repeat, honest, i couldn't believe they called me an did that, they were honest, on there little mistake, i mean hands down use this place!!!! thanks to this shop!!!!!!!

Quick to fix the issue - Great communication throughout the process, honest guy look no further for…read morea mechanic, no BS

Great service fair pricing and good deals on both tires and wheels..most of the time no appointment…read moreneeded. The owner Steve is honest person and he will do what he can yo beat the comps pricing

I came into the BC center as they were closing. The gentleman there was obviously tired but he…read morehelped me fixed my tire and replaced it. This was a courtesy he did not have to do but I had to say everybody go there. Ask for Steve! So go see him before you consider anyone else.

I can't speak highly enough of the customer service and knowledge of West Deptford Auto &…read moreTransmissions. Pat and Kellie are really great to work with, and pricing is very fair. I had developed complete trust with Pat with my show car because of our first meeting, conversation, and his transparency he showed his knowledge of my car and plan of attack. These days finding straight shooters are hard to come by in any industry. As far as a mechanic Pat and his crew at West Deptford Auto are the ones you can trust. Vaughn P

I made an appointment with them and dropped my vehicle off at 7 AM. They gate was still closed, so…read moreI left a typed note explaining that I wanted an HVAC diagnostic because the system motor was working, but it wasn't blowing either hot or cold air. I added that the actuator was moving and the heater hose was getting hot, but the air coming through on any setting was neither hot nor cold. So I wanted a diagnostic to figure out what was wrong. I also wrote that on their envelope before dropping my key in their box. Their lot was so packed, I had to park in an overflow lot across the street. By 11 AM, I hadn't heard from them, so I decided to give them a call to make sure they found my vehicle in the overflow lot and to confirm my notes. I called them 14 times between 11 AM and 3 PM and there was never an answer. Their voicemail message said to leave a message and they would respond within 24 hours. But I didn't have 24 hours. I needed my vehicle back the same day. I called an Uber to take me back there after 3 PM to find out what was going on and that's when I finally got a call. But I was already less than a block away. When I went in, they said they were calling to tell me exactly what I told them in my notes and when I made the appointment, that the AC wasn't working and they wanted to know if I wanted them to run a diagnostic. After 8 hours, they did nothing to my vehicle other than turn on the heat and AC and only told me it had the very same problem that I brought it in to have them diagnose. According to them, the appointment was just a placeholder and did not impact when vehicles are serviced, which defeats the entire point of an appointment. They said I should have told them if I needed my vehicle the same day, even though nobody was there when I dropped it off and nobody was answering the phones. As for the phone calls, they said they only had 1 person answering 5 lines and that's why none of my 14 calls over 8 hours were answered, and it was my responsibility to leave a message ... in spite of the fact that their voicemail said it could take them 24 hours to respond. I've been here before and the service was much better than it was today. Those days, I'd give them 5 stars. But the absolute minimum I need for someone servicing my vehicles is that they have someone to answer at least 1 of 14 phone calls, and that they pay attention to the reason I dropped my vehicle off in the first place.

The most honest and reliable mechanic, Bob has been a true lifesaver throughout the past year as…read moreour car is getting older and needing service more frequently. We live over the bridge in Philly but we make the drive over whenever we have car troubles since we know we can trust them. They get busy at times but it's worth the wait for service you can trust and pricing that is always fair. I could not recommend them more!

Always able to get my car in for service in a timely manner. Friendly, kind, always offering a…read moredrink even if I'm just dropping off-Yvonne offers a drink to go! Reliable repairs, fair prices, reviews every possible concern and when it may need to be addressed in future, contacts you for authorization for any repair. Cannot recommend enough!

They are honest and believe in great customer service. I brought in my Honda Accord because fluid…read morewas leaking. They diagnosed the issue swiftly and didn't charge me when it turned out to me a minor issue with the transmission. I have never had such great service and experienced such integrity.

I rarely leave negative reviews, but I feel people should be aware…read more I brought my Ford F-250 in for two issues: rear doors that wouldn't open properly and a rear shock absorber bracket that needed repair. I explained the bracket had been previously welded and suggested a used or remanufactured replacement since Ford no longer makes the part. They ended up welding it again. The bigger issue was the rear door repair. I was told the door would be fixed so it could open properly. When I picked up the truck, the door did open, but it was not fully reassembled correctly. A key latch component at the top of the door was not installed or addressed, which caused the door to vibrate violently while driving and created constant loud rattling in the cab. I called the shop right away. The mechanic I spoke with seemed willing to look at it and told me to bring the truck back in so he could fix it. Since I was working, my elderly parents brought the truck in for me. According to them, the mechanic was preparing to correct the issue when someone at the front desk stopped the work and said nothing would be done unless additional money was paid. This was surprising, especially since the repair was already paid for and the issue was clearly related to the original work. My parents were simply trying to explain the situation, but they felt disrespected during the conversation, and the issue was not resolved. Overall, I was disappointed with the quality of the repair, the lack of completion on the door issue, and how the situation was handled afterward.

You won't find a more honest auto shop!!! Larry and all the fellas are straight up and honest with…read moreyou, even if you are a female. The pricing is fair for the service received. They do not try and "stick it" to you like many shops. We have been using Arlong since 2007 and wouldn't think for using any other mechanic!! Definitely use Arlong!!!

Honest people and a bunch of good guys…read more I recently went there for a new set of brakes for my daughter's car. The car dealership (Turnersville Nissan) insisted I needed all new brakes and rotors at cost of about $1000 I took it to Arlo and I did not need any work. I'll all my cards done there as I can actually trust them

Honest, quality work at a fair price. The owner John, and…read morehis employee are the best mechanics I've done business with in all my years. Even when I call with a minor problem John tells me to come by and stops what he is doing and takes care of the concern. These guys take my mind back to the '60's when the service attendants would fill your car with gas, while cleaning your windshield and checking your oil.

I highly recommend A1-Auto if you want a good honest mechanic. Yes, I said honest! They don't try…read moreto sell you something you don't need. They will explain any issues with your vehicle. Their prices are fair and reasonable.