This has been the worst experience I have had in more than twenty five years of using professional beauty equipment. Purchase Details and Equipment Failures
On March 23, 2025, I purchased $11,790 worth of equipment from Coopala. Two major units were defective from the start:
* Radio Frequency Unit - $1,995.00
o Functioned only three times before failing.
o Displayed a loose cable opening, raising safety concerns.
o Each attempt produced only a clicking noise and a faint light -- not normal functionality for this type of device.
* Plasma Flora Device - $6,500.00
* Never operated properly.
* Each attempt produced only a clicking noise and a faint light -- not normal functionality for this type of device.
Improper and Insufficient Testing
Despite clear evidence of malfunction, Mr. Khachatrya requested only the cables for testing, not the full units.
He then claimed the devices were "functional" based solely on cable tests. This is not a legitimate diagnostic method for complex professional equipment and does not address the actual issues.
Refusal to Communicate or Take Responsibility
From the moment I reported the problems, Mr. Khachatrya demonstrated no willingness to assist, and he actively avoided communication.
* My technician, who initially attempted to troubleshoot the RF unit, called him and was immediately hung up on as soon as he mentioned my case.
* A representative from Dermatech Innovations, a company from which I have purchased multiple devices over the years, also attempted to contact him.
Because he is familiar with these types of devices and knew they were not functioning, he reached out to locate parts and determine whether repairs were possible.
Again, Mr. Khachatrya hung up the moment he understood the purpose of the call.
Pattern of Misconduct
This repeated behavior -- refusing to communicate, refusing to inspect the actual units, refusing to accept returns, and refusing to engage with qualified professionals -- is unacceptable and raises serious concerns about:
* The quality and safety of Coopala's equipment
* The accuracy of the company's online reviews
* The integrity of its business practices read more