Great team. Efficient and friendly. Then - the company stops out of the blue and drops of a package of great things. The man who stopped by was infectiously happy! Made my day! read more

Horrible company to do business with. Started job to run underground gas for pool heater without a permit and now after 8 days won't call or comeback to my house. read more

Kitchen sink issue....they text me a quote and to contact another number...I called that number and they tell they know nothing about the quote via yelp and no one is available to service me...then why respond with a quote!!!! read more

ZERO stars! Techs arent honest, all they want to do is leave then write up estimates for more work then you need. Do not trust them!

My family has used Cool Energy's services twice this year. Once for a toilet that wouldn't flush, and the second time to replace 3 faucets. 1) The technician arrived around 3:45, at the tail-end of the window we were given. Nothing unusual about that. The technician evaluated the toilet and also asked to see the additional upstairs toilet and our water softener. He said the toilets (plural, as in including the one that was not clogged) were designed poorly and would always be weak, and that our water softener was broken. What was meant to be a quick unclogging job turned into a 2-toilet-replacement and the installation of a new water softener over 2 days, both days the technician arrived late afternoon and stayed well past 8 PM. The new toilets were installed without being shown to us for approval (luckily they match). I believe we were fleeced on the water softener and that it was upcharged quite a bit. 2) We figured we just had a real sales-y technician and called Cool Energy again some months later, this time to replace 3 faucets and evaluate a leak in our kitchen disposal and to see why our brand-new water softener was completely empty. Cool Energy would not give us a time frame for the technician's arrival, despite us repeatedly saying it was a big job. THIS IS UNACCEPTABLE. The technician arrived at 5PM. The mystery of the water softener was solved. He cut one of the old faucets apart before realizing the new faucets would not fit, leaving us without a functioning sink. He fiddled with the disposal and make the leak exponentially worse, then said the sink was too deep to have a disposal unit even though we've had this disposal for over a decade with no problems. He tried to tell us our water heater had problems too. We sent him away a little after 8:30 PM, this time with a stronger disposal leak and one less functioning faucet. We will be using another service to repair the damage and install new faucets. The technicians are clearly told to sell, sell, sell; and not giving the customer a time frame for the technician's arrival is INSANE. We even clarified with our technician that yes, this is their common and standard practice. Will not be using their services again. Stay far away. read more

We had a clogged line and needed a good plumber ASAP. After reading YELP reviews we called CoolToday. They came out the same day, sent a very qualified plumber and all for only $99! Professional, competent and thorough. We highly recommend this company - available 24 hours. read more

Had what was supposed to be a a/c tune up. If this is what you want don't go here. This is the 1st time I've ever had an a/c tune up without comprehensive cleaning of the condenser coils. Never even pulled the cover. Others have also cleaned the condensate drain, which he couldn't find so oh well it should be fine attitude instead. read more

TJ and Manny were a great team. They worked well together. They provide me with great service and cleaned up after! Very nice! The results were excellent and surpassed my expectations. read more

Had a brand new AC unit installed in 2013 by another company. When it seemed to break down, I found their number was disconnected and website was down. I was mad because the unit is barely 6 1/2 years old and should have been under warranty. I called Cool Today and mentioned the name of the company that installed my unit- turns out that company happened to be bought out by Cool Today! They sent a tech out right away and it turned out my fan motor has gone out. Unfortunately this was discovered late on a Friday afternoon. There was just a tiny bit of confusion as they confirmed that the part and labor was still under warranty, but nothing major. Anytime two companies merge it might take a few extra minutes to figure out things like that. On Monday the tech was here right on time and fixed the part literally within one hour. There was no mess and no noise, and the poor guy has to scrunch up in a really small crawl space. The tech's name was Jordan and he was polite, efficient, professional, and personable. read more

I guess they are to big to care anymore. Charge me 89 dollars and did nothing. AC still not working. what a joke, had problems in past with them but figured I would give them another chance. read more

I would give them less then one star if I could. They came out to my home in Sarasota in July and installed a NEST but did not connect it to my heating system - which, because this is a second home I did not notice until I needed heat. I took out an extended warranty and maintenance plan only to find out that that means NOTHING to this company. I called because I am freezing and they tell me that they can't come out to me until two days from now! They took my money but they CAN'T BACK UP THEIR SHODDY SERVICE. read more

Instead of quoting price they want to charge you $60 to send someone out. This is not the way to do business.

Came out to inspect backflow and said it failed. The cost to fix it was $700. Got a second opinion and had it done under $100. Thieves!!

Pedro performed our regular maintenance on our AC unit. He checked the compressor, changed filters, checked and cleaned the air handler, talked to my wife and I about how to save money on our maintenance, and made us feel like we had made a great decision about working with Cool Today. He's been with the company for 5 years and I'd love to have him as my regular technician. Great customer service! read more

This company is full of thieves and liars! Was told I would get a Costco cash card for an installation in August four weeks later. It has been four months and I have not yet received one. I have called everyday for the past month yet no one will help me get the card. The company can't even get in contact with the person in charge of the cards named Latrina. How do you keep a job when no one in your company can reach you? Plus, you don't even do what you're intended to do! Total incompetence all around. Save yourself the headache. AVOID THIS COMPANY AT ALL COSTS!! read more

The weekend passed and Cool Energy had a tech at my door at 10 am. He removed the thermostat, and we definitely would have broken it had we attempted to remove it, did the reset, and we were almost immediately able to register the unit and use the iPhone app to set the temperature while either at home or away. That's service. When I tried to pair my phone to the Carrier thermostat, it wouldn't take. I went on line then to enter the required information to discover my thermostat had never been registered with Carrier. If I wanted to do so them the thermostat had to be removed from the wall, and I would have to do some sort or hard reset to program it. Sorry, unacceptable. My advice, do not, DO NOT let the installation people leave until they have made sure your phone is paired. Why would you spend the money on an expensive part of the equipment, to find out out it won't work properly? Had to replace a A/C system and really tried to get competitive bids from several companies as I wanted some choice before a significant outlay of cash. It was not an easy choice as I was surprised at the professionalism of the representatives who came to present estimates. We finally decided on Cool Today and a Carrier 17 Seer system after John D. . . did his presentation. The installers arrived on the agreed day at about 8:30 am and worked until about 6:30 pm getting the install completed. Both installers were excellent and I believe they left my garage cleaner then when they arrived. And when I state replaced, I mean everything including new copper pipes. They also went into the "attic" to do some work on the ductwork to insure that the air would be distributed evenly throughout the house. They succeeded. First time every room has been cool since I bought this house new some 12 years ago. Getting an entire system replaced isn't inexpensive; this was a tad over $10,000. So you want to be as sure as you can you are dealing with a reputable company. We are happy with our choice and you can be sure if anything goes south, I will post an update. read more

Have had the platinum plan for years, cannot even remember its been so long, which covers cooling, electrical and plumbing. Sorry to say todays experience was poor and I would really give a zero. It is not against the tech ( although he was quite patronizing with his de-escalation speeches- really obvious guys please retrain) but the company as a business. Today I had them out for the standard AC check and was notified my membership plan was canceled three months ago. Less than a month ago I will note I had them here for a garbage disposal replacement...no mention of the lack of my plan? Remember I am a long term customer. They replaced all my fans, lights have done my plumbing and AC all during this time. No call from the business to discuss the plan renewal. Turns out my credit card had been updated and they didn't have the new number. But my question is why you wouldn't try and retain your customers with a phone call? And why was it not discovered last month with the garbage disposal replacement. I totally understand the workforce shortage but they had three months and last month opportunity to correct and/or discuss the issue. I have now straightened it all out but have completely lost confidence. I am upset because I possibly would have had to call them emergently for AC as we all do in Florida and not been covered. Not sure what is occurring with this company but this is a simple issue to bring to a customers attention. read more

We needed a water heater installed. When I asked what their hourly rate was, I was told that there wasn't one, but the plumber would tell us what it would cost when he arrived. I asked for a range and was told again that the plumber would have to tell us the price. The fee to come out was $59, but that was waived if we had the work done. Because we have an unusual size heater (a lowboy, which is short), I asked if the plumber would have one. When I was told that he wouldn't, I asked if we could have one here that he would install and was told that would be fine. We set a time the next day for the install. The people I talked to on the phone were very nice and when I made a point to say that nobody would be home until that time, the woman said that it was noted. I worked for a plumbing company for many years and knew that this would be a very simple install. It is in an open area on a ground floor with no stairs or other issues. The normal install for this would be about an hour and a half, plus or minus for travel time, etc. I was told by another company that install would run around $200-250, but they were not available for several days. That seemed about right at an average of $100/hr. plus whatever PVC fittings were needed. I went out of town and left someone in his 70s who clearly knows nothing about plumbing to be there for the install. First the plumber called me significantly before the appointment time (I am not sure if it was 1 1/2 hours or 2 1/2 hours as I was travelling and time zones changed) saying he was on his way. I called back and left a message that nobody would be there until the scheduled time. About a half hour later I got a "how did we do" e-mail survey. I later got a receipt for $573.98 and assumed it meant that the plumber was not able to install our heater and drain pan and had to supply one. Nope. I am not sure how long he was there. The person there thought it was maybe an hour and a half. The receipt came two hours after the "no earlier than" appointment time, so it was definitely no more than that. I thought there must be a mistake, so I called and asked for a breakdown of the bill as the invoice just had the flat rate. I got sent another copy of the same invoice. At one point I was sent a sheet, handwritten by the plumber at our home, quoting water heaters that they would supply as well as install. They ranged from $1,423 installed for a heater with the same specs and warranty as the one we supplied (which cost us $350 plus their installation) to nearly $3,000. I called numerous times over the next few weeks trying to get the breakdown. The plumbing manager or somebody else was always supposed to be sending it in a day or two. Eventually I talked to the Customer Relations Manager on a Friday, who said she would have it for me either that day or the next Monday. After another week of nothingness I called her back. She said she would call me back and did. In that call she gave me this breakdown: $200 trip charge, $300 labor, $75 parts. I asked again for this to be in writing and said that I was told and their web site indicates a waivable $59 trip charge. She said the pricing was "from the book". I asked why I was not given these "book" prices when I initially asked for an estimate. I then got this e-mail from her: When we spoke I gave you what I believe the breakdown was off the top of my head, I did not have the actual numbers in front of me. I also stated that I was probably off which is why I got with the Plumbing Managers. They provided me with the breakdown listed below. Cost Breakdown $373 Parts and Labor $141 Overhead $59 Profit $573.98 total Standard Pricing for a Non Plan-holder. If customer was a Plumbing Service Plan holder a 10% discount would have been given. If customer was a Plumbing Service Plan Plus Plan-holder he would have received a 20% discount. As I also let you know our company does a flat rate pricing and does not do an itemized list. This is B.S. for many reasons. First, the only way for parts and labor to be $373 is for the plumber to be paid way, way more than a journeyman plumber gets, even with benefits. As a CPA I understand the need to cover overhead and provide a decent profit, but these numbers just don't add up. If they have a flat fee, they have a flat fee. I get that. If they want to charge a ridiculously high flat fee, that is their choice, but when a customer calls and asks how much it will cost, they should get that number. They shouldn't be told that the plumber will tell you when he or she arrives. I am concerned about how they arrive at this number. Does everyone get charged nearly $600 to install a small water heater, or only elderly or clueless people? Does the rate depend on how difficult the install will be (and I heard about some really difficult ones when I worked for a plumbing company), which is fair, or does it depend on who answers the door? I would love to hear from others who used them for this. read more

We have used Cool Plumbing Today twice. The master plumber was knowledgeable and responsive but the crew that did the work either cancelled or were late for the appointments several times. It was always difficult to discuss the job with the plumbers and to reschedule as the work is dispatched from the home office in Sarasota. The first job was fairly complicated and they did good work once they got to it so we decided to use them again. The second job involved rerouting a lavatory drain to connect it to the existing sewer line. When they cut into the cast iron sewer line, they broke off a piece of the pipe and it fell into the line and got stuck. They had to come back a week later (when the toilet backed up) to retrieve the hunk of broken pipe. To do so, they had to dig up the line under a slab and buried in the yard. When the inspector came (4 months later!), he failed the job because they had not properly vented the lavatory drain line and had covered the ditch before being inspected. They challenged the inspector's findings and corrective actions as being unnecessary but after a few phone calls to the inspector, reluctantly corrected the vent error and dug up the line again so that it could all be reinspected. Eventually, it all passed but ended up causing me and the inspector a lot of aggravation and it cost their company money to correct their errors. Won't use this company again. read more

Great day, air conditioner was cleaned, technician informative, clean and efficient. Will use again.

An Electrician came by to give a quote on a whole house generator.His computer software would not allow him to access all the generators available for an accurate estimate.This did not allow me to review or consider using this company.The price for replacing my electrical panel was $4000.00 more than double other reputable electrical companies I had estimates from.Very Expensive....Very ill prepared.NOT A CAMPANY I WANT TO DEAL WITH!!!!!! read more

had them here today to check hot water heater, restarted the pilot light left ASAP 125.00$ it went out in 10 minutes. Called again advised I needed a new water heater (over the phone). They only install tank less heaters 6000.00+$ read more

When I called for an electrician and Michael manibusan arrived he was very polite and most of all approachable. When I need an electrician in the future I will ask if Michael manibusan can serve me from cool today energy today, thanks mike My mailbox/lamp needed to be connected electrically by the lamp, so I really needed the job done and when Alberto showed up by himself which I was informed this was going to take two people, so the other electrician hadn't shown up yet either, late about 30 minutes I was not happy but I've waited two weeks to get this work done. Alberto did the job by himself because he said it didn't need two people, I was glad because the second electric didn't show up until a few hours later, I also hope we don't have any more problems with the lamp. The mailbox kept tripping and the last time the gfi wouldn't reset so that's why Alberto was here today. If not for Alberto showing up late he would have gotten five stars because I'm big on punctuality. If I have to wait two weeks to get my mailbox lamp connected the least I can get on time performance. Thanks energy today for sending Alberto, I will definitely have him over again read more

We contracted with Cool Today for ongoing maintenance for our A/C unit, and they did not honor their contract. After a technician provided a unit check two months ago, a critical safety component was missed, resulting in major damage to our unit. When a repairman came, he immediately noticed that a sensor switch had been wired incorrectly, and that this was the cause of the problem. However, the company refused to take any responsibility by covering the materials damaged (we were willing to pay for labor) and was unresponsive to multiple phone calls to attempt to rectify the problem. Do NOT use this company. read more

Do not get their service plan. It is a huge scam. They claim it comes with all of these features like a freon charge. But then when you need it they tell you that your unit doesn't qualify and charge you an extra $400! Buyer beware. I contacted them to resolve the matter and they were extremely rude to me even though I never raised my voice. Do not use this company. Go elsewhere. We had been a loyal client for years, and they must have changed management. They did not care about resolving the issue or making us happy at all! I am filing a report with the BBB as well. read more

For a company with such high reviews their sales agent/sales call completely turned me away from doing business with them.

I am thankful for the service to my office air conditioner. The serviceman Dan found and fixed the problem pronto. My units are two years old and are still in warranty. My only complaint is that for a job that took Dan about an hour total, I was charged a total of $439 labor with the service call and that was after my 10% discount because I have a service contract. That to me is excessive. I was told that is the standard rate for that repair. Then the rate is too high! He was a skilled tech not a heart surgeon. read more

CoolToday install an AC almost 3 years ago and it has never function properly. They come out, put a band-aid on it or do something to disguise the problem and tell me it is fixed. This has happened over and over. My next contact will be to my attorney. This has gone on too long. I don't know why this is showing me in San Fran I am in Bradenton, FL. read more

Best service ever from Joe Palacius of Energy Today. He was thorough, very knowledgeable, and helped us to decide on the service plan that best meets our needs. So glad we switched from the prior company. Would highly recommend this company to service/maintain your system and will be requesting Joe for the next service visit! read more

It has been over a year and a half now that Cool Today installed my AC. It did not pass inspection by the St Petersburg Building department. I finally threatened to report them to the BBB and the Attorney General's office. They at least got them back out to my house to reinstall the compressor and make changes required by the St Petersburg building departments. It has now been over a 2 months that I have been waiting for Cool Today to get my AC inspected. I get excuses like, I have never had to work with the building department so I don't know what to do, the person that first installed your equipment no longer works here, the building department won't call me back, etc. The kicker is this, I have spent approximately $50,000 with Cool today on electrical, plumbing and HVAC and I can't get anyone to resolve my issue. You can't sell a house with an open permit. I have asked to speak to the owner but all the young lady on the phone would do is correct my pronunciation of his name. I called again today since I have not received an update in two weeks, I asked for Victoria who has been my contact and once again she is not available. I told the young lady on the phone today I was going to post this on Yelp. She quickly said to hold on and would connect me to their quality care department. After being on hold for 5 minutes she came back and said no one was available and they would need to call me back (not today of course.) read more

Obviously you don't care about your customers. And it's apparent that your managers and ownership do not care as well. We never heard from anyone when we contacted you previously below, and I doubt that we will hear from anyone this time as well. We recently had our drain waste lines jetted by you about 3 weeks ago. We asked you to help us solve the drain waste problem with our home. No one followed up afterwards to recommend any remediation or potential fixes or remedies for the drain lines continuing to clog. We just keep calling for you to come and clear the lines each time they clog. I'm getting to the end of my rope with your company. Your service is POOR at best. Your people, especially your managers and owners, are unreliable and untruthful. I will begin my search for a new company to service my home(s) and businesses. You obviously are simply concerned only about the money. So sad that you have to beg companies to do what they say they will do when you sign up for the "A" plan or whatever it is you call it. We have never once questioned what we pay, or have paid you (even though no one seems to take the time to check that out, or our history with your company). All we ask is that you do the job. And now, you are not even doing the job, not the mention not following up to help us resolve the problem. And now, we are waiting for a plumbing tech who will likely arrive here sometime around midnight or 1 a.m. thanks to the poor job that your company is doing. And once again, we will have another invoice to pay to you. And once again you will promise to get someone out here to help to resolve the issues, and once again, you won't. Jamie (owner), Although I doubt seriously that I will hear back from you personally, or even one of your managers who can actually change anything for the better, I have some concerns about where your company was regarding customer service, a couple of years ago, versus where it is now. My wife and I are starting to re-think our decision to go with your company to service both of our homes in Sarasota and in Port Charlotte, with all 3 of your company lines a couple of years back. It seems that over the last several scheduled appointments, including today, each time someone calls me from your office on the day of the appointment to say that "we can't keep our appointment date and time, ..... ", for whatever reason, usually blaming it on a technician calling in, or quitting, or some other reason. Still your company, still your responsibility. It's costs my wife and I a significant amount of money each time we take a day off of work for scheduled work to be completed by your company. Then your company caller expects "us" to schedule another time off of work, for your work to be completed. Thus, costing us another day of work missed, and costing us more money. This didn't seem to be the case a couple of years ago when you encouraged us to go on the "A" plan, which we did. I thought there was a benefit to that program at the time. That part doesn't seem to matter much to you these days, other than the money I spend with you each year. My wife and I are going to start looking for another provider of these 3 services that you are providing to us. I was so hoping to keep them all in one place. One call, one company, makes it easy for my whole family. But, if I can't depend on your company to keep your appointments and your word, then it serves me no purpose to stay with you or your organization. Each missed appointment on your part is now costing me double or triple what it would have cost me in the first place because of the time I'm having to take off of work. I'm sure losing one customer doesn't mean much to you personally, as it will have zero effect on your life. However, if you think back, even for a minute or two, to the days when "one" customer, or one appointment, meant the difference between having a successful or profitable week and not having a profitable week. Or when customer service actually meant something to you, rather than just a catch phrase to attract more customers, then maybe it would mean something more to you now. How quickly we forget those early days. Disappointing ....... very disappointing. read more

I had two clogs I needed taken care of and a loose faucet I needed tightened. He unclogged one, not the other and told me his only job was to fix clogs, so he couldn't tighten up my faucet in the kitchen sink. I find it hard to believe that it's not a plumbers job to fix a loose faucet. read more

$477 to replace a P trap and a sink stopper. $25 in parts and a half hour of labor. Outrageous! Unconscionable! Took advantage of a senior citizen. read more

This is the best place to do business for AC work plumbing and energy. Go with there plan A they are a great company to to business with . We had some work done, and going to get more work done by them . Don't waste your time trying to find other company, go with them all the staff came out very nice . And the staff on the phone also A + This company should be a ten star . Thank you so much cool today plumbing today and energy today keep up the grate work . read more

Just experienced an incredibly positive customer service situation with an issue with our air handler unit. The owner and install manager were personally involved to investigate and resolve. The integrity and professionalism demonstrated was exemplary! You guys just earned another customer for life with your service and " doing the right thing " without question as a standard of doing business. Great job to the install team and management! read more

Their plumbing department is a joke. Had a clog, they clear the clog. Their snake slid down my main drain. after they left I made a rig to pull it out of the pipe... now I understand things happen and this was not even what I was annoyed with. but then they had a new guy camera down the line and discovered there was roots in there. I wanted them to Jet that line that led to the sewer. They refused to just do that line only. Saying they have to do your whole house or they're not going to do the job. Even after explaining to them that from my clean out to the sewer is my associations problem not mine I just need a price for that. I have never in my life had a company try to hold me hostage or try to extort money by getting the whole job or nothing. Not to mention when they camera the house there was very little in the way of sludge in the lines. This is the second time they sent their clowns here. First time to install the hot water heater they put the drain valve sticking out so I couldn't close the door. They told me I would not be able to close the door all the way... I made them turn it slightly to the left so it would fit... but they gave me a hard time saying well it's going to take another few hours to correct that. " Sooooo...do it Right the 1st time" Had them install a new AC system with no problem.. But their plumbing department Un-Cool Today... never again going to use this company. read more

Unfortunately we had 3 other companies out to maintain out AC systems in the past 10 years. When our system finally went, we got 4 quotes for a new AC system. M&N did an excellent job assessing our new AC needs, providing a very competitive quote, installing the system, and following up 2 weeks later to QC and tweak the installation. I highly recommend them! read more

Cool Today 620 Union St #2 Dunedin, FL 34698 (727) 308-2409 11/12/2018 We had a free appraiser come Friday 10/05/2018 for a shower demo with plumbing repair. Ultimately we were looking for someone complete the entire project from demolition to putting in the hardy board and tiling. In essence redoing our shower from start to finish. The total estimate Adam provided was for far more than I would have liked considering he was only going to demo part of the shower (he said because the one wall was an exterior wall that didn't need demolition) he would put in furring strips for the tiler to put the hardy board up. This did not reduce the price at all. Adam being the fast talker he is we agreed. The team came on Monday 10/8 and was to complete the morning of 10/9 as Adam had said during the estimate. Because this took place on weekdays, my husband and I had to work. We had my brother stay to keep the dogs out of the way as well as keep us informed of the progress. Tuesday 10/9/2018. I contacted my brother to see how things were progressing. He told me the shower stall had at one time had termites but there were none active some damage to the studs was all. Due to the damage I was told by Adam, we would need to have the studs replaced. Of course we did (who wouldn't)? Adam said they needed $1100.00 more dollars to replace the studs affected for a total of 6 or 7 2x4s. I was very upset with this. I told him we could replace the studs for less than $100.00. Adam said he would pull the team if we didn't pay, that we could get another contractor to install the studs. He said we would need to get a new permit and that would delay the progress. I told him to continue but I was not happy with the price gouging. He had us there wasn't anything we could do. After I explained this to my husband he too called Adam to tell him this was far too much for the additional work. Adam told him he would just take his workers and leave. We couldn't have that happen as we had paid for the original job then we would have been out that as well. Adam had also said he had to pay the team overtime because they would have to stay late and come back the next day. As above he planned a day and a half. The work the team left behind was subpar to say the least. My brother said the team goofed off much of the time, that even with the new studs they could have been done in one day for the little amount of work they did. Because of that the tiler is costing us much more than need be. We are normally do it your selfers', but this had been a bad year for our health so we were in need of this service. I was having lumbar spine surgery 10/22 and my husband had just had open heart surgery about a year ago. All together we spent over $3800.00 for a shower demo and plumbing to feed the shower. If you were to consider a 12 hour job (remember it could have been done in less than 8) This is an extreme amount to demo one wall, run new pipe through the ceiling about 3 feet and replace 7 studs. Very Disgruntled, Pam & Steve read more

I've had a contract for twice-a-year maintenance of my AC system for the past 2+ years. Last week Dan Setter spent two hours servicing my unit. He was friendly and knowledgeable, and I appreciated that he didn't pressure me to make big, expensive repairs on my aging system. I'm impressed with the service I've received and will be renewing my maintenance contract. read more

My air conditioner died and got quite a few estimates. Cool today was the most knowledgeable of what we needed The salesman had information prepared before he arrived for the estimate. He was the only person who entered my home with footcovers and gave me an estimate within a few hours while the others took days. . We also got the air ducts cleaned, and they were EXTREMELY professional and courteous. They asked if it was ok to park the truck in my driveway and when I had to leave, they moved the truck immediately. I would highly recommend the Sarasota office!!! read more