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    Cool Pools Above The Ground

    5.0 (1 review)
    Closed 8:00 am - 8:00 pm

    Services - Cool Pools Above The Ground

    Pool installation

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    8 months ago

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    Rock Custom Pools - Backyard Sanctuary

    Rock Custom Pools

    (4 reviews)

    Oh this process has absolutely been draining. As a business owner myself I genuinely don't…read moreunderstand how this company can do business they way the have and still be in business. The pool design was fine, it's when an issue arises how this company responds to the issue. I was warned by many other families not to use this company or if we did - to not pay them until the job was done. Well here we are now. Months after my pool has been completed (paid in full months ago) still having issues. First let me say that Ricki (owners wife) is a joy to work with. But understand that she works with you in the beginning and then when the planning part is done you are dealing with her husband joe. He is NOT the most pleasant person and after asking around there are quite a few people who have issues with him. So the pool construction was fine. We were happy with our pool. About a day or so after it was filled we noticed discoloration and spots in our pool. Because I use this pool for work having discoloration and spots is not okay. So he suggested we drain the pool and refill. Annoying as that was we did it. He went in and "acid washed" the pool. Which of course did not help. But fine we made our peace with that. The biggest issue however, is in regards to the fact we had our pool built with a heater. From day 1 the pool would not heat like it was supposed to. The temperature of the water never matched the temperature the system said it was. And after WEEKS of going back and forth trying to get joe to correct the issue he always had a blame on us as to what we were doing wrong. Mind you yes we are first time pool owners and we did everything that was in the directions for us to do. The ph balance was so high we kept trying to lower it. We spent $400 in acid to pour in. You should never have to put this much chemical into a pool like this . Which by the way this company is supposed to leave you with enough chemicals to start the pool. We hired a professional maintenance pool person to take care of the pool from the start so all chemicals are right. We have had 2 separate pool guys and a maintenance person look at it and they all say something isn't right .The heater should have been replaced instead of randomly fixed small parts . It is defective but they will not fix the issue . It breaks every week we use it Another issue is the gas line installed for our house wasn't big enough and we had no idea . Someone else found it out not joe. He was suppose to contact them to fix the gas line and he filled out the paper work completely wrong and sent it to the wrong email. Then when it got approved I waited a week to schedule the replacement . He claims he tried to call but got voicemail and he said, "just do it yourself it's your responsibility" . I did and guess what took one call . He is lazy with you after the pool is built and never cares to help. He will curse you and call you names . Joe the owner will always blame you and talk down to you like you are an idiot and it's always your fault. He has no sense of customer service . He just wants to build the pool and walk away . Stay away !!!!!!!! - [ ]

    Stunning Pool Renovation Joe and his team helped us design…read morethe perfect pool for our rustic contemporary home. The old pool was removed and the new design was expanded to meet all of our needs. It was a complicated task that they undertook with us. Joe was on sight every day with his team to ensure that everything went smoothly. It's clear that he and his associates enjoy their work, We couldn't be more pleased and are glad we chose them.

    Cool Pools Above The Ground - poolservice - Updated May 2026

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