Decent stock of items you need for your pets. The staff is often hit or miss. They're not the…read moreworst, but not the best. The one guy I think is manager he isn't too bad. I come here from time to time when in the area for my dog and cat. They have good prices and sales from time to time.

Wish there was a separate review for the grooming services - they warranted six-stars - the…read moregrooming team were terrific and took great care of my dog at an extremely reasonable price! Now if I were to leave stars for the store staff, specifically the cashiers, it would be ZERO. Stood at a cashier stand for a couple of minutes, no one was there to help me. One team member was at the end of an aisle (in view of the checkstands) stacking something onto a shelf. After a couple of minutes I cleared my throat and she noticed me. Instead of coming over to help me, she said "I'll be right with you" and then RETURNED TO STACKING THE SHELF. So much for taking care of the customer, huh? So I continued to stand there - eventually another team member came around the corner and helped me (yeah, she was still stacking when he did). In today's day and age, serving the customer is what it is all about. I can get pet supplies exactly the same and in some cases cheaper using Chewy.com (free delivery too) - so I will continue to bring my dog to grooming as that team is terrific, but don't expect me to buy a single can of dog food from a place that trains team members to finish a stacking job before helping a customer. I don't believe in rewarding that with my patronage.

Have been coming here for a few years mostly to pick up dog treats and decorative cookies for the…read moreholidays. They stock a ton of toys and gear as well. They also have an entire side for doggy classes / obstacles. It's great to pop in here when I'm shopping in Valley Square and pick up some extra treats for my baby. They also have a reward program - make sure to sign up! Always clean and staff is always nice. Fair prices.

I bring my Golden Retriever puppy to Cool Dog Gear every weekend for the Puppy Social. This is…read more45-minutes of guided agility practice and play with about 10 puppies. These socials are well supervised by an attentive and engaged staff, and all dog owners are present and active throughout. I love this place. I've received helpful insight and information from the staff, and without question it is the highlight of my dog's week. He naps hard after the puppy social. The retail portion of their business is great. There's a dynamic selection of treats and gear for your dog, much of which you won't find at generic pet stores. Also, the quality of their retail products is top notch. Check them out. For true dog lovers, Cool Dog Gear is the spot. Also, the owners (and their staff) could not be kinder or more welcoming - increasingly rare traits in the current retail environment.

I made a grooming appointment for our dog on the morning of August 14 for the afternoon of August…read more20. We travel back and forth from California to Pennsylvania every year to visit family. Our dog is always groomed at Petco. When we arrived for our appointment (which was 45 minutes from where we were staying) they inform us that they could not groom our dog because he has trachea issues! They said they noticed that in my pre check-in notes. 1) they have groomed him in the past with NO issues. 2) wouldn't you think they might have called me BEFORE I drove all the way there!?!?! SO NOT HAPPY with Petco right now.

Amazing experience!! My first time at this Petco location and the girls working in grooming were so…read morenice! They took very good care of my sweet little Aspen.

This place really is as good as it gets. QUALITY pet food and treats at great prices. Great…read moreselection of toys, clothes, collars, leashes and other pet accessories. Knowledgeable and friendly staff. I drive 32 miles one-way to shop at this store! They promote responsible pet ownership by featuring adoptable animals from local shelters, holding microchipping events, and human and pet blood donation drives!

I have been coming to this store for over 10 years. Quality food and treats for my dog at good…read moreprices. Overall good selection of toys, collars, leashes and other dog and cat supplies you may need. The staff is friendly and knowledgeable. Nadine is the best! Pabby's is my go to place for all things I need for my Golden Retriever.

I decided to change 5 to 1 stars only because the Manager is a snob. Everyone that works there has…read moregood manners, very knowledgeable and loves to help but I've had issues twice with the manager Rich. He acts like he can be lazy and get smart with the customers when this is a business. I called just now to ask if they had the hard blue dog pool, he said they stock them in different colors that I can see which colors they had when I got there. Unfortunately I had to call back because I didn't want to drive there for the blue pool & they didn't have it. I called back got Rich again, asked if I can speak to someone who can tell me if something specific was in stock. He told me, that's not what we do here, you order online and we pick it and that's how you find out. I have an only store gift card so I told him I wanted to pick it up and needed to know if they had it. (What horrible customer service, he could have just checked the first time instead of making it so hard) so then he tells me, I have to walk all the way to the front, just to tell you if we have the blue pool in stock? I couldn't believe it, I can't believe that he's a manager or even has a job there. He eventually told me they had it and that he's the manager. Last time I placed an online order but had to pick it up a little earlier because I had to leave work and spoke to him, asking if I can get my order sooner that I'm on my way? He told me no, I had to wait for the email. When I picked up the order and he grabbed the frozen fog food, he looked down mad. I'm definitely making a complaint to corporate. Too many nice people deserve a job that he obviously hates.

PetSmart is the most conveniently located pet store for me…read more however, the products in the aisles are often noy unpacked. and there is always a long wait in line. Finding help is very difficult. I don't think I will e going there any more. I prefer somewhere with better customer service

Wonderful store with incredibly friendly and helpful staff working there…read more My dog is so happy when we go in and always gets a treat that she loves! I rarely can't find something that I need and am constantly learning about new products that I didn't know about. It's a GREAT store! So glad it's close by.

I have a chewing obsessed lab puppy. We have a bone that she loves but we were looking for some…read moreother options for her. A friend had recommended this store and we were not disappointed. They have a great selection of brands. They had a lot of different bones and none hide options! We did ask an employees opinion because we weren't sure what would be best. The staff was informative and friendly. The store was clean and everyone was wearing a mask.

The groomers were amazing. Our pup looked great. Highly recommend them! Stop in today!read more

Em was very nice and norman who hates to be groomed looks so cute and she did a perfect job. He…read moresmells amazing and he also was given a little accessory which I thought was so adorable. We will def be coming back!

Well stocked store and the price is right. The ability of earning of reward points for discounts is…read morenice also. The staff is always very friendly and helpful.

The worst possible grooming services ever!!!! Extremely rude, unprofessional!!! Turned away my…read morelittle puppy only because he (the groomer) found no chemistry between himself and my pup. Bluntly said "I'm not grooming him, he just nipped me". To which I replied that my dog had very bad experience in the past and is very afraid of any kind of strangers approaching him with the open hand. After I asked to speak with the manager, I was met with more rudeness, pretty much saying that if the groomer doesn't want to service my dog, there's nothing I can do. I said to the manager that when you choose to become a groomer, you're going to come across animals who are intimidated and scared. It's normal, that's why I had given my dog acepromazine (tranquilizer) which I had gotten from my veterinarian.