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Cool Arrows Cooling & Heating

5.0 (1 review)
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Services - Cool Arrows Cooling & Heating

HVAC installation or replacement

HVAC system repair

HVAC system maintenance

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11 months ago

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Windward AC & Heating - Called him, no answer

Windward AC & Heating

(2 reviews)

Serviced my AC by adding 1.5 pounds of refrigerant. He never checked the inside unit. and told me…read moreto call him if there continued to be a problem. About a week later I noticed my AC still wasn't cooling properly so I TRIED to call him. Several attempts and no response . Called my warranty provider and they were able to get him reschedule. He didn't show up, didn't call and won't answer and calls or respond to any texts.

Horrible service! Choice Home Warranty should be ashamed of themselves for using the lowest quality…read morecontractors to service their warranty claims. This is an ongoing problem with their warranty services. Windward AC & Heating was sent to my home after filing a claim with Choice. The concern they were to address was a noise coming from the HVAC system. Service provider proceeded to take apart my unit without first turning it on to determine possible source of the noise. Instead of having a working unit with noise before he came, I was left with a unit that didn't work at all. He didn't even put the unit back how he found it. Additionally, he was rude and very condescending in his communication. Against my better judgement, I was going to allow him to return into my home to put my HVAC back the way he found it, which he shouldn't have ever left undone. (S/N: I couldn't follow him to the attic, so not sure what he actually did in assessing my unit.) We had a set appointment time and he didn't show. A second confirmation call should have been placed if I missed the first one! Not professional in anyway! AVOID!!!!

Cool Arrows Cooling & Heating - hvac - Updated May 2026

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