I have been reading these and I don't think people put the effort into ensuring they are reviewing…read morethe right companies. This is a local service company and the reviews are from out of our state where there are other Brother's Appliances listed. Anywho... I had a great experience. They called promptly after being reassigned to them due to a bad experience with AHW (which is a terrible warranty company). They were prompt, worked well with us, made the repairs and were very courteous. One of the best companies I've worked with, especially thru the warranty.

Avoid! Terrible from first scheduling. Contacted me (by phone) late. The only texting is from the…read moreAHS warranty company. Can't communicate via text. Had to leave voicemails. Couldn't find parts. Turned in one repair wrong. Missed a scheduled repair despite leaving two voicemails with access code. Canceled a scheduled 2nd repair on ticket which breaks protocol. Cost me 4 extra days on top of the 2 weeks from the original request. Never could get ahold of the technician by phone or text when it mattered. Finally answers the phone the same day I find out the ordered was canceled. Be sure to dig into the complaints on this company and read between the lines. Go with someone else!

Our Dyson stick vacuum wasn't suckulating very well, so after checking the reviews, this seemed…read morelike the place to go. I like a no nonsense business. The staff was friendly and knowledgeable about our Dyson and upfront about costs. He initially said it would be about 3-5 business days. It was a surprise when he called me the next day to tell me it was ready to be picked up. He had found a big dog hair ball in the main assembly. Once removed, it was back to normal. We will definitely patronize this business again, if needed.

I took my vacuum cleaner in and told them I needed a new battery, they said I had to pay $100 to…read morecheck out the machine. After they had it for 20 days, they said I did need a new battery, which I paid for. All in all it cost me $170 plus tax for a new battery. I would never use them again.

They never did call me back to tell me how much it would cost for them to come out and do the…read moreservice fixing of the appliance because I already had the parts and I guess it's too expensive to have the labor done. The only thing I can think of, but I would like to get this done because I'm doing the fixing of this refrigerator for charity and I can't seem to get any help from refrigerator appliance people because I won't pay them $800 to put this part in so one thing I can think of please help me

Quick, professional response & reasonably priced. All done quickly. I would use Route 66 Appliance…read moreRepair again.

I took my broken carpet shampoo machine to be checked out. They were very efficient. When I went to…read morepick it up they told me what the problems were but that they couldn't fix it because they couldn't get parts. The surprising thing was that there wasn't any charge. I didn't think anyone did that any more!!! Plus they were absolutely the nicest people. I would definitely recommend them!

Quick affordable service. Fixed my problem while I waited. I needed a new belt & new filters for…read moreold upright sweeper. He took care of it, loaded my sweeper in my care and I was ready to go.

We've been purchasing appliances from this joint since it was the Maytag store. We always come here…read morefirst then shop around for comparison prices and such like. Only one or two times, over the years, have we not come back and purchased the appliance from this place. Our induction cooktop still works after 10 years and this place had the best deal for the exact cooktop we wanted. The cooktop had faulty wiring when installed and Appliance Solutions helped us work with the manufacturer to get a replacement, free of charge. Washers and dryers have all been great and Appliance Solutions has had the best prices on those over the years as well. Installations have been easy and done well. Carting off old appliances has also been an easy task when using Appliance Solutions. Our absolutely awful Frigidaire Gallery appliances, purchased at a competitor, we are still salty about. But that is our absolutely sh*t "contractor's" doing. He is the worst but Appliance Solutions is the best!

I have purchased two appliances from Appliance Solutions. A front load washer in 2020 and a front…read moreload dryer in 2023. The sales folks are always extremely helpful and easy to deal with. I have needed 2 service calls for a leaky washer, both under warranty so they didn't cost me anything. The first service guy came out and didn't really inspect the washer or run it. He just said there was dog hair on the seal that I needed to keep cleaned off. Granted there were about 20 dog hairs on the seal, which I thought was ridiculous if that kept the seal from functioning on a $900 washer. But I took his word for it and cleaned the seal thoroughly after every load. Didn't help. About a year later I had enough of the leaking and called out another service guy, Matt. Matt went through the effort of running a cycle to watch what was happening and immediately discovered two major tears in the seal, a much more reasonable explanation! He fixed that after the part came in and I have had no problems since. Thanks Matt! From a delivery/install stand point, the first delivery (a front load washer) was by Jose. He had a bit of an attitude because he wasn't expecting to have to place the washer on pedestals, but after I showed him the work order, where this request was clearly written out at time of sale, he calmed down a bit and did a nice job of installing. It would have been nice if he had read the delivery orders ahead of time and refrained from giving a customer attitude. The second installation (front load dryer) was this year, by Jay, who did a wonderful job with communication, installation, and delivery. Overall, I'd give 5 stars for sales, 5 stars for Matt in service and Jay in delivery, and 4 stars for the first service guy (for a bit of laziness in not really assessing the leak) and 4 stars for Jose due to some unnecessary attitude. I wish there were a 4.5 star rating on Yelp but there isn't. I rounded up to a 5, because my overall experience was better than 4. I will definitely use Appliance Solutions again as the two negative issues I had are easily corrected with a little bit of coaching to specific staff members for professionalism.

Prompt, efficient, informative, and pleasant people all around. The pricing seemed reasonable and…read morethey checked everything thoroughly before telling me I needed a new motor for the dishwasher, which is pretty much what I figured. It's just the two of them, so if you call them you know what you're getting.

Very honest! Quick to respond. He could have changed our parts but was very honest that it would…read morenot work for long. I do appreciate no hidden charges also! The price they quoted was the price I paid!

ER call on Sunday...fridge died! He immediately called, arrived within 30 minutes accessed the…read moresituation, gave us his recommendations. Part ordered in Sunday and replaced today, Tuesday ...fridge is working like a champ!

Quick response. Quick solution. Reasonable price. Been in business for years ~ Will definitely call…read morethem again!

Request made to estimate repair on DCS gas grille and to look at a problem we were having with…read more Thermador inside grill, great service, great follow up. Highly recommend this business

I can't say enough about how professional and responsive these guys are. Very reasonable prices…read moreand dependable. If you don't know what the problem is and it ends up being outside what they do, you will have to pay the service call. For example if it's an electrician problem and not an appliance problem.