Answered my request right away and suggested a date and time. I made a suggestion on my time frame.read more

Had white sofa with stains cleaned. Will did a great job and got all stains out. Looks new…read more Thanks!

I have used this company to clean my tile floors and my area carpet…read morerugs. They work is great, timely arrival and departure and no mess when they leave. No smell from dirty carpet machines!!

I made initial contact with Pro Clean on November 24, 2025, after a leak was discovered behind the…read moreshower walls in our master bathroom. The initial crew was outstanding--knowledgeable, responsive, and professional. Timmy and William, in particular, were exceptional. Unfortunately, the positive experience ended there. Customer service, communication, and overall follow-through quickly deteriorated. On December 31, Ryan and another representative came out to conduct estimates and measurements, assuring me the report would be submitted to insurance within a few days. By January 25, I had received no updates or documentation. After contacting USAA, I learned they had not received anything either. When I followed up with Pro Clean, I was told, "There is no good reason it wasn't submitted, it just was not done," but was assured it would be expedited. I also left a voicemail for the CEO expressing serious concerns about how business was being handled and never received a response. Eventually, USAA received the estimate, but it contained duplicated line items and pricing discrepancies compared to the original assessment. This caused further delays while the adjuster waited for clarification from Pro Clean. A partial payment was eventually issued for deposits and materials. On March 12, I made the remediation and 50% deposit payment. On March 24, I followed up with my project manager regarding discrepancies identified by USAA and was told the information had been forwarded to Ryan on the estimating team. As of today, April 14, 2026, I still have a gutted master shower, no meaningful communication from Pro Clean, and no response to additional voicemails left for the CEO. This level of communication and customer service is unacceptable. As a military family, we have lived in multiple states and countries and worked with many companies. This has been, without question, the most frustrating and disappointing experience we have encountered. Zero stars. Avoid this company after initial water mediation.

Highly recommended. Jason did an amazing job cleaning years of dog hair and urine that was left by…read morethe previous owners of our house. He is the first carpet cleaner I have ever seen who brings a black light to verify that he got all the stains. He refreshed our carpets to make them look like new. I couldn't have been happier.

We are a military family located across the country from Milton, FL. We were in need a carpet…read morecleaning for our rental property last minute because previous carpet cleaners didn't do a good job. Jason was able to fit our property in at the end of that day. Very professional and kind! Jason called when he got to the property and called when he was finished. We highly recommend Express SteamWay Carpet Cleaning! Thank you Mr. Jason!

Great service, was fast and well worth the money spent, the technician worked with me to figure out…read moreproblem areas and get the stains out.

I found this company on Yelp and they coordinated a cleaning the next day for the day which was…read moreawesome. Unfortunately the tech had trouble finding us as the end of the day. He spouted off about things he was unhappy with, including our add on serving. We'd just moved in and only had 1 room to clean so we didn't expect any issues; however the guy cleaned it for less that 10 minutes just quickly putting lines in the carpet, no deodorizer and no cleaning agent from what I could tell. We called back and Matthew was very kind and agreed to send someone out again the next day. The same disgruntled employee showed up and was asked to take more time, and to use product. He sure sprayed the heck out of the air in the room but did little to clean once again. Third try, a new tech who did a little better. We let it sit a few more days hoping the enzymes would help eat away any hidden issues and the smell would improve. Nope! Today I just spent 20 minutes slowly vacuuming this 5 year old carpet. I'm extremely disappointed that I paid $150 plus $20 tip, three attempts and a vacuum full of debris collected only from this room.

Great bunch of guys! Did an outstanding job on my couch, for a great price. Will definitely hire…read moreagain!

From the owner: At Veterans Carpet Cleaners, we offer a wide variety of cleaning services and we care about you and…read moreyour business by using healthier methods, products and equipment. We are committed to providing you with superior solutions and services that you can trust to keep your home clean, safe and healthy. Our mission is to help people live healthier lives. We ensure that our processes can provide the results you want to maintain a clean and healthy home. We are committed to providing you with superior solutions and services that you can trust to keep your home clean, safe and healthy.

we have had Escarosa cleaning and Restoration perform work for us on more than one occasion and…read morecould not ask for a better result. Ryan and his crews are very knowledgeable and professional in their field. They arrive on time, work efficiently, and clean up every day. I can't say enough about the quality and finish of their work. l give them the highest recommendations. Best company in the area! Jim Bradford Pensacola

This company did a great job on my carpet. At first some spots came back and we were trying to…read morefigure out why. Well they came back and figured it out. Cleaned the bottom of the carpet to remove the stains. I'm so grateful for them. The cost was good. They did two rooms for me and complimentary did a third for me. I highly recommend them as they go above and beyond to help you. From DeeDee making appointments to the owner coming out to solve my issue it was A+ quality.

Did a good job! Carpet looks great! Dried pretty quickly to and there were no overwhelming odors…read moreafterwards. Thank you!

Raul did an excellent job job on short notice, cleaning bedroom carpets at my rental house. He…read morerecommended extra treatment due to previous tenants' small dog and the likelihood of pet stains and odor coming out after steaming. Delivered on time at the price we agreed. I would highly recommend this service to extend the life of your carpets and have them looking like new. Great job?

I was in a life altering mess. I had told his wife to tell him to expect that. My husband was and…read moreis seriously ill and I was past due for a total hip replacement. I knew that he had a daughter with a serious health condition that was going to have surgery the following Monday. I wanted to leave this alone for six months or so before I left a truthful review. He was to clean my couch and clean my carpets. My house isn't that big. He didn't finish the couch and at some point his machine disgorged a bunch of dirty water and left a big black blotch on the carpet. I have had to have other carpet cleaners out to work on it. know what he charged me for this bad experience? $495 I was embarrassed because of the condition of my house, so I just paid him. Other carpet cleaners that I've had in since have been superior in charge a third of what he charges. my carpet was wet for four days. Nothing dry about this chem dry. avoid.

The men cleaned my 7' sofa for $140 Did a great job and…read moredidn't charge more than the estimate