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    Veterans Carpet Cleaners

    5.0 (1 review)
    Closed 9:00 am - 5:00 pm

    Services - Veterans Carpet Cleaners

    Carpet cleaning

    Grout cleaning

    Re-grouting

    3 More Services

    Grouting

    Rug cleaning

    Upholstery cleaning

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    Recommended Reviews - Veterans Carpet Cleaners

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    4 years ago

    Great bunch of guys! Did an outstanding job on my couch, for a great price. Will definitely hire again!

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    Pro Clean Restoration and Cleaning - Pro Clean Restoration and Cleaning

    Pro Clean Restoration and Cleaning

    (18 reviews)

    I made initial contact with Pro Clean on November 24, 2025, after a leak was discovered behind the…read moreshower walls in our master bathroom. The initial crew was outstanding--knowledgeable, responsive, and professional. Timmy and William, in particular, were exceptional. Unfortunately, the positive experience ended there. Customer service, communication, and overall follow-through quickly deteriorated. On December 31, Ryan and another representative came out to conduct estimates and measurements, assuring me the report would be submitted to insurance within a few days. By January 25, I had received no updates or documentation. After contacting USAA, I learned they had not received anything either. When I followed up with Pro Clean, I was told, "There is no good reason it wasn't submitted, it just was not done," but was assured it would be expedited. I also left a voicemail for the CEO expressing serious concerns about how business was being handled and never received a response. Eventually, USAA received the estimate, but it contained duplicated line items and pricing discrepancies compared to the original assessment. This caused further delays while the adjuster waited for clarification from Pro Clean. A partial payment was eventually issued for deposits and materials. On March 12, I made the remediation and 50% deposit payment. On March 24, I followed up with my project manager regarding discrepancies identified by USAA and was told the information had been forwarded to Ryan on the estimating team. As of today, April 14, 2026, I still have a gutted master shower, no meaningful communication from Pro Clean, and no response to additional voicemails left for the CEO. This level of communication and customer service is unacceptable. As a military family, we have lived in multiple states and countries and worked with many companies. This has been, without question, the most frustrating and disappointing experience we have encountered. Zero stars. Avoid this company after initial water mediation.

    Really appreciate another excellent service call by Collin and Andre. Office staff is equally as…read moreprofessional and responsive as the technicians.

    Veterans Carpet Cleaners - carpet_cleaning - Updated May 2026

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