Memorial Day Weekend 5/25/25 This place is always hit or miss..lately it's been a miss with orders missing and missing toppings... and getting orders wrong.... Woooooo it's a party inside all the time. Maybe less singing, dancing and partying and more working.... What a mess of a place! read more

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This place is well run, has sit down eating inside and the staff genuinely tries to make your experience satisfying. We went to 4 restaurants, all the had waits, and decided to settle for this restaurant. Won't make the same mistake again. Everything was delicious, we were served at our tables with condiments and plastic ware and napkins and thanked for our patronage. Will return, great staff! read more

I got two corn dogs in the drive-thru. When I got home and opened the box I couldn't believe it. They were both burnt and inedible. I pulled off the hard crispy burnt area on the outside. As you can see, it was burnt down to the hot dog. The person that boxed it knew they were burnt. I guess they just didn't care. read more

Cook Out - Fast Food Near Me - Charlotte, North Carolina

This is not the location we normally frequent but it was in route. The gentleman taking the orders on Saturday night was very rude and abrupt. The food was hot and the window staff were pleasant. read more

Cook Out - Not impressed with the gentleman on the intercom- please retrain him - Fast Food Near Me - Charlotte, North Carolina

The person at the window was pleasant and nice, no problems in this arena. Now the food . They gave me a small portion of fries, slaw was bland and the bbq chicken sándwich was okay. My friends husband puppies were overcooked. This was my first time at a Cook Out and probably my last. read more

Cook Out - Fast Food Near Me - Charlotte, North Carolina

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Just ordered a hamburger with everything except cheese or onion. The hamburger has mustard, a small piece of pickle and a sliver of lettuce. No tomato but, I did find a piece of foil inside the meat patty. Usually the food is okay for fast food, a little greasy and the french fries are not good. Until today I have not found foreign objects in my food. Not happy with todays service. read more

Drive thru order. Nice employees, and quick service. :-) So many milkshakes and entrees to choose from. You just have to decide what you would like to eat First time at Cook out, and I didn't really like it but my husband and son said their food was decent. The chili was horrible, so I tossed it in the trash. My cheeseburger was ok, and the fries were good. My son had hush puppies, a cheese burger and fries. He said it was decent. But he really liked the hush puppies. My husband had a double cheeseburger, onion rings, and a corn dog. He said the cheeseburger was seasoned well, but the corndog was blah. Next time I'll get a milkshake and fries if I decide to eat here again. read more

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This cookout location is always on point. They are normally a little busy but atleast you know the food isn't sitting around read more

Cook Out - Fast Food Near Me - Charlotte, North Carolina

The nuggets were dry warm and hard! Very disappointed. On the go I couldn't turn around. read more

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Every time I go the food always meets my expectations. Occasionally the fries are a little undercooked but other than that the service is always amazing. Especially the older employee that is in the front of the kitchen. One of my favorite spots to get food after work! read more

Absolute garbage! Cook-out used to be a staple of good food at a good price. This "burger" should have been southern style but it's piled high with bacon and eggs. read more

Cook Out - What's supposed to be a southern style burger - Fast Food Near Me - Charlotte, North Carolina

Absolutely disgusting. Several cockroaches were literally crawling out of the drive-through window. Asked for my money back and left my food there. Plus, all cookouts are still closed for dine-in and they don't even have the decency to let you use their restrooms. I won't bring my money back here again until they clean their sh*t up and at least open their restrooms. read more

The cashier was the absolute worst. Rude and wouldn't stop talking and got the orders wrong. She was not listening and after every word, she would say "is that it" we kept saying there is more and she just kept getting ruder until I snapped and got rude right back. Then she tried to talk to me and all I could do at that point was just tell here to stop talking g to me. Every table was filthy. She was nasty to some dude try g to just refill his drink. He wasn't doing anything wrong but was treated like he was a bother. I just can't go back there unless the staff gets better. For a while now I keep trying but it's nothing more than a hassle. Today, I am just done with it. It's not worth it. This location just plain sucks! read more

My experience: Drive through takes forever. They over charge people. Speaker in drive through is broken and hasn't been fixed in forever which mean orders may be wrong. Food here isn't the best. The number to this location doesn't work. Staff are blatantly Rude. Dirty inside. Hmmm sanitary? No! read more

No Ambiance because drive thru.The service was 10/10 .The food was GREAT,but we did not know the burgers were very small and there buns were HUGE. read more

The late night crew is angry, slow, and rude. I think I will skip these lazy kids and go somewhere else from now on. No reason to get paid to be this slow. read more

Cook Out - a pickup truck driving down a street at night - Fast Food Near Me - Charlotte, North Carolina

Workers are not wearing mask properly, off their mouth and nose. Might as well not wear one at all! Drive thru very slow Sunday afternoon around 4pm. read more

This cookout location is by far one of the best! The big guy Wes who the manager has great customer service. He's always smiling and polite. That's a great experience given most fast food workers are rude. Great job Cookout Sardis Rd. read more

So, I did not order any food here at cook-out, but I had to write a review to holla at those milkshakes!! 40 different flavors that you can mix and match. I ordered mint chocolate chip with M&Ms and chocolate sauce and turned my night into a party! They aren't huge but they are very reasonably priced and delicious. read more

Cook Out - Fast Food Near Me - Charlotte, North Carolina

Absolute worst customer service I've experienced in a while . My boyfriend and I come to this cookout often . The last 2 times we were unable to order at the speaker because we were not getting a response . Tonight when we pulled up to the window to order , manager Josh was rude to us because we were " holding up the line " instead of apologizing about the speaker . Don't suggest this location at all . read more

Fuck this place. Waited 45 minutes to get milkshakes after our food order was ready. What kind of mentally deficient staff is involved in that kind of bullshit. They don't care about service or anything else, plus the food sucks anyway. Avoid at all costs read more

This location is always crazy busy whenever you go, but the staff are always amazing and the food is always correct

I hate to do this to any business, but I need to leave a 1 star review because... - It took about 8 minutes for someone to acknowledge us and take our order at the counter - After we ordered our ticket time was over 10 minutes before we got our sandwiches. - When we received them they were missing toppings (no tomato on the BLTs) and missing our shake. - We brought the missing shake to an employee's attention, she said nothing and went to the back. - At a 37 minute ticket time we inquired a second time and finally asked of a refund which we received. I know they were busy... but a 37 minute ticket at a full service restaurant is even bad. It's inexcusable at a quick service restaurant. read more

I just moved here from Los Angeles and really miss In n Out Burger BUT found cool out and love the menu love the prices and the combos. Food is fast food and it comes fast with good portions. I love hot dogs and get egg cheddar with bacon a lot and the corn dogs with the spicy fries so many fries! It is a consistent spot not always are the staff friendly but most of the time they are great and my order is correct. Young staff needs guidance and training in customer service. Overall will always recommend as I get what I paid for and came for. Love the budget menus and combos. read more

This place was DISGUSTING. It took almost 30 minutes to get my food and the girl working the register was incredibly rude. She acted like my being there and ordering was such a bother to her. Her attitude was TERRIBLE! The receipt said her name is Terry. Not sure if this is accurate or not but management needs to have a long talk with her about how she treats customers. She was rude to each person behind me as well. I know people have bad days but when you work a job that requires customer service, suck it up and be nice. I had major reservations about eating my food after seeing the dining area and drink station. I hope the kitchen was cleaner but it probably wasn't. The guy that came out to clean just pushed a couple of chairs under tables and then went back to the kitchen. Avoid this place! There are too many other options around that are cleaner and have friendly staff. read more

Cook Out - Nasty drink station - Fast Food Near Me - Charlotte, North Carolina

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I truly despise this cookout, we rarely come anymore but when you do come you just pray to the fastfood gods that you'll get good service with satisfying food, but naaaaaaahhhhhhhhh , not here , not the hood, matthews cookout . What part of seasoned fries means leave the seasoning off? For kicks just ask for seasoning and watch the neck twist, eye rolls, and lip smacking orchestra start ... read more

Once my friend and I got into a debate about burgers, he was adament about Cook Out, I tried it and it was not good. We had a bet but we never actually had the official burger showdown. The other day I was craving a chocolate milkshake so I whipped into Cook Out and it was clean, they were friendly, newly remodeled and my milkshake was delish. So, today, I thought well, maybe I should give this Cook Out another chance, small burger, Cook Out style, chili, mustard, slaw and onion. Regular fry and a small drink. Four dolla, no holla. That's pretty awesome. I sit outside, sweet tea good, my burger good. What I really liked about my burger was the steamed bun, reminded me of a beach hamburger wrapped in wax paper. But, you know, the most important Tonya question.... French Fry Barometer: Caliente! All and all, Cook Out was pretty decent. So, should I tell my friend about my adventure today? Nahhhh. read more

Cook Out - Fast Food Near Me - Charlotte, North Carolina

Great burgers and shakes. Too many flavors of milk shake so be prepared to study the list of concoctions. Little hamburgers at 1/8 ounce up to a real burger at 8 ounces. Two other sizes in between. Also hot dogs served with chile, gobs of oozy gooey nacho cheese and more. Comfort food extraordinary. Yes, this is not the place for diet, although you can get unsweet tea and diet sodas. Enjoy. Religious music in the background and Biblical references on the foam cups. read more

The cashier is extremely rude. My wife and I were ordering and she rolled her eyes at her. She also yelled at a customer as he was ordering. The cashier's name is Emma. She tends to address people as if they're difficult children. read more

This place can be dangerous.... for the waistline. I have a lot of fond memories of Cook-Out near college and late night runs. This location off of Sardis Rd... used to be a backyard burger but it has been converted (for the better). Probably the first Cook-Out I have seen that has indoor dining space. I still have yet to try the indoor space, but the drive-thru is great. It is a bit tricky coming in and out of the parking lot, but the cravings will help you navigate the curbs and corners. You know a shake is good when it is so thick you can't even suck it through a straw! They are even prepared and give you a plastic spoon to eat it with. I guess the shake is more of a glorified ice cream served in a tall cup... but it's still great none-the-less. Finally tried the indoor dining room! Awesome. I especially liked the worker who handed me my strawberry cheesecake shake. She told me it was made with "so much love." I could tell by the way I practically inhaled it. I made it a point to tell her how good the shake was on the way out. read more

Sardis Road N, Charlotte, NC at about 530pm 5-8-22 Mother's Day in Drive thru. Waited for almost 30 min just to get to speaker to order in a line of maybe 6 cars. Car in front paid and left. I waited another couple of minutes for someone to come to speaker no one did. I thought the speaker maybe broken so i pulled up the guy opened the window. I APOLOGIZED for pulling up because i heard his voice at last minute. He said there were only two of them there. So there should not be any reason to know which person was this rude. On Mother's Day. To a Mother WITH MY TWO KIDS IN THE CAR. so once he said there were just two he said I would have to wait because some one is at the speaker. I wanted to wait my turn AT the pay window and turn my car off to save gas since i had already wasted it there waiting for over 30 minutes now. But i left and as others windows were down in the long line I let them know I would never spend a cent at a place so disrespectful. Yeah I just got off work that I went in at 645 AM. AND OFF AT 3. And my kids wanted cookout so mom wouldn't have to cook on moms day after working 5 days straight and more to come. I will post this on the reviews too. On multiple sites and higher in the company and the store manager this week... personally.! I was gonna help pay this guys hourly wage by eating here??? Hmmm Customer service is a zero. N to trust the food from this employee who obviously hates the world. No thanks. It would probably had come from the trash. But I AM happy to share my experience with others. just to get to speaker to order in a line of maybe 6 cars. Car in front paid and left. I waited another couple of minutes for someone to come to speaker no one did. I thought the speaker maybe broken so i pulled up the guy opened the window. I APOLOGIZED for pulling up because i heard his voice at last minute. He said there were only two of them there. So there should not be any reason to know which person was this rude. On Mother's Day. To a Mother WITH MY TWO KIDS IN THE CAR. so once he said there were just two he said I would have to wait because some one is at the speaker. I wanted to wait my turn AT the pay window and turn my car off to save gas since i had already wasted it there waiting for over 30 minutes now. But i left and as others windows were down in the long line I let them know I would never spend a cent at a place so disrespectful. Yeah I just got off work that I went in at 645 AM. AND OFF AT 3. And my kids wanted cookout so mom wouldn't have to cook on moms day after working 5 days straight and more to come. I will post this on the reviews too. On multiple sites and higher in the company and the store manager this week... personally.! I was gonna help pay this guys hourly wage by eating here??? Hmmm Customer service is a zero. N to trust the food from this employee who obviously hates the world. No thanks. It would probably had come from the trash. But I AM happy to share my experience with others. read more

The nicest employees work at this cookout. The service is always great and they are so sweet and respectful!

If you want one of the best food bargains that's been around a lot longer then all these $5 meals you just got to try this place. Order a tray and pick your meal. Burger, dogs, chicken fingers, and more. Then add two sides. Such as corn dogs, quesadillas, fries or rings and more to choose from. And they make real quality milkshakes. Do yourself a favor and go. read more

Worst spot in Charlotte hands down, worst customer service. Drive thru line I'm always out to Sardis road. Customers waiting outside for 30 minutes plus. No comes to the window. My suggestion go to wendys next door read more

I haven't been to a Cook Out in years but gave it a go again but different location. I had a taste for a burger and BK shut down. This place seems a weekend hangout one night I passed by. The menu was very thorough and more choices than I thought they'd have. The line was busy but not overwhelming long. I got a cookout style burger with fries and decided to get a hot dog as well with a sweet tea. I was asked what side besides the fries. I asked what else were options, I heard nuggets and i asked for nuggets which I thought was odd for a side. When I got to pay, the total was more than I was told as he handed me one of the drinks and it was the people's order behind me but mine was ready. I get home and that side needed up being hushpuppies which had me thinking they were referred to as nuggets but it was a mix up. I was charged the $11 but reversed immediately once the mix up was recognized. Nevertheless, everything was tasty. read more

Cook Out - Cook out style hot dog with traditional toppings - Fast Food Near Me - Charlotte, North Carolina

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me and my friend are from California, we were out here for the weekend to visit some family. the girl taking our order was insanely rude, first of everything got mad at us bc we didn't apparently order correctly, again we are not from here. we dont know what we are really getting. aside from that she snatched my card as she said the total, and when she gave us the food she closed, the door so fast. we wanted sauce and asked but she didn't answer. we got the wrong drinks, no sauce and were treated pretty inhumane. I'm not asking to be treated like a royal person. but the experience I had was insanely unpleasant, and unprofessional. the cashiers name was Eva as to what my receipt says. read more

This chain was new to me when I moved to NC. It quickly became a favorite. While I rarely eat fast food, you gotta have a few bad days every once in awhile, where u need something quick and remotely edible. I always enjoy the cheeseburgers and hot dogs. The hush puppies and even the fries are pretty good. They have tons of milkshake flavors, and they are all fun to try. The service here is usually fast and the orders are always correct. The staff isn't overly friendly and sometimes hardly even say hello...but you get what you pay for. We will just say, it is no Chick Fil-A when it comes to hospitality. read more

Me: May I get a BBQ bacon burger Cashier: Do you want cheese on that? Me: No and no mayo, no pickles, & no onions. Cashier: *sarcastically* "So what DO you want on your burger other than bbq sauce and bacon?" Me: That's it. Pulled around to pick up food and I get a burger with NO bacon and cheese on it. The service speaks for itself. #UNSAT read more

Honestly, every single time I come here, I sit in the drive thru for 30-40 minutes. Any time of day. I understand the service industry is struggling, but to not even be open inside and still have a 30 minute way in the drive thru is insane...... read more

I have been to several Cook Out locations in North Carolina, and this is the best one yet. The drive- thru was seamless, the speaker was clear, the woman was polite and precise, and service was quick and professional! Plus, of course, the oreo milkshake was perfect! read more