The second time my boyfriend and I went to this cafe we decided to get takeaway.
Two coffees, one bacon egg roll and my mushroom and egg roll. The bacon egg roll was $9. I thought gees this must be a big and yummy roll. I wanted the same without the bacon, replaced out with the mushrooms instead with a bit of BBQ sauce. Total came to $29. I questioned the price and asked why it was that. The girl serving me said my mushrooms were extra and so it was $13 for my roll. Shocked to say the least. I thought well, I'm here, I'll pay for it even though the price was ridiculous.
She also asked for my name and I told her as she took it down.
Waited for the takeaway to come out and waitress is yelling out a name that is not mine. She was holding two takeaway containers that looked like burger containers. I thought, no I order rolls, mine must be bigger than that.
She was walking in and out trying to locate who owns these orders so I asked her what she had there, and she rattled out my order to my surprise. I asked her what the name was she was calling out and I said, you've got my name completely wrong. Her response was "oh". She gave me my order and that was that. No apology or have a nice meal/day.
Walked away and checked the order to find that both rolls were the size of my clenched fist. They were so little I couldn't believe they were charging $9 and $13 respectively for what they were giving.
Eventually got home and was ready to eat. To find that my roll was drenched in BBQ sauce and that there was a dash of egg in my roll with the majority being the mushrooms. Roll was soaked in the sauce, I couldn't eat it. I was so disappointed with the lack of care and service.
The coffee coincidently is sub par. Is not the greatest and is a let down considering they are meant to be specialty roasters.
Not going back there for the lack of simple manners and customer service, plus the ridiculous pricing of my egg and mushroom roll. read more