I was a last minute walk in this morning- and Jay Guerra was amazing at understanding what had been…read moregoing wrong with my prior treatment. Being in a medical setting myself, I needed to make a turn around fast. Everyone at El Paso Wellness Associates helped me get in and out! I finally got the treatment I needed to start improving after 5 days of not getting better. He advised me on what to do for home care and took the time to explain. Thank you so much for helping me get better!

I always receive excellent care, So glad I can schedule with either Adrianne or Jay when I need…read moremedical assistance. The annual physical is always on time, no delays In the waiting room or exam room. They take the time to review my blood work and history of whatever may be going on this year. I know the medical advice I receive is always on point. Necessary referrals are always provided is required.

I have been a patient of Dr. Natalie Bornstein at Physicians Healthcare for over 15 years. PHA has…read morealways provided me caring, courteous, and professional medical services. I especially like their walk-in clinic for illnesses which don't require a doctor's services and can be handled by a Nurse Practitioner. Their hours are very convenient and I have rarely had to wait very long to be seen. I look forward to receiving services from PHA for many more years.

I have been a patient of Family Medicine for more than 32 years. During that time, I received…read moreoutstanding care from Dr. Gonzalez Sr. and Dr. Rojero. They knew their patients, listened to concerns, and provided prompt, efficient service both in person and over the phone. Unfortunately, the level of care and service I have experienced recently has declined significantly. On multiple occasions, I have spent 15-20 minutes on hold after being told, "I will be right with you," only to continue waiting with no resolution. For a patient who is ill and seeking medical assistance, this is both frustrating and unacceptable. More concerning is the quality of care I received during my most recent illness. I was seen by a nurse practitioner who was unfamiliar with my medical history and appeared to dismiss my concerns when I failed to improve after taking a Z-Pak and benzonatate. Throughout the years, I have repeatedly explained that benzonatate has never been effective for me. I am asthmatic and have a history of developing bronchitis and pneumonia, making respiratory illnesses particularly serious. Eight days after my appointment, my condition had worsened considerably. My lungs became so congested that I struggled to breathe despite using my nebulizer. My coughing fits intensified, causing headaches, shortness of breath, and significant discomfort. That day, I called the office three separate times seeking assistance and possibly stronger medication. Each call involved the same lengthy hold times, only to be told that someone would see whether the nurse practitioner would respond. No meaningful assistance was provided. Out of frustration, I submitted refill requests through Walgreens for my cough syrup and the Z-Pak. The following day, I called again and was informed that the nurse practitioner recommended an over-the-counter cough medication. Frankly, I found that response unbelievable. If the prescribed treatment had already failed, and I had been seen only days earlier with worsening symptoms, recommending an over-the-counter medication seemed dismissive and completely disconnected from my condition. Not surprisingly, the refill requests submitted through Walgreens were denied. At this point, I feel as though I do not matter, not even as a patient number. I should not have to repeatedly chase medical attention when I am clearly ill and struggling to breathe. Whether the practice is overwhelmed with patients or facing other challenges, the treatment and service I have received are unacceptable. I pay for medical care and expect a reasonable level of responsiveness and attention. Even if the services were provided free of charge, patients deserve to be treated with dignity, concern, and professionalism. The care I have received during this illness has fallen far short of that standard. I hope this feedback is taken seriously and used to improve both patient service and patient care moving forward. Hilda

Dr. Benjamin Gonzalez and his staff are outstanding!…read more It is absolutely necessary to take care of your health needs, and to stay on top of yearly checkups, and when you're not feeling well. They do take walk-ins, but appointments are recommended. Ms. Jessica Hinson is one of Dr. Gonzalez's PA's, and she is amazing! She listens, and takes her time. I never feel that she is in a hurry to get to the next patient. When blood work is needed, it is convenient because they have a lab on the premises, you don't have to arrange to have it done elsewhere. They also can do EKG's if necessary. My entire family has all their health-care needs taken care of at Family Medical Associates!

Ive being going to Eastside Medical Care Center many years and I like it. They care about the…read morepatient.

Mike Esquivel is great he took the time to listen to my concerns, and was very friendly and easy to…read moretalk to. He took explained everything so I could understand. The wait time is a little long, but I believe this is because he takes care to spend time with his patients.

I rarely get cough, fever, weakness/fatigue enough to force me to seek medical help, but after…read moreseveral days of self-medication with multiple salt-water gargles, my body simply didn't respond. At the behest of my better half, I was able to park my Ranger at work and hike the short distance to this fine facility. Walking in, I was greeted with enthusiam, led by Eddie, who gave me valuable personalized assistance in properly filling out the required documentation. I was quite impressed with how quickly Medical Assistant Gloria got me into the clinic room and take my vitals (all good, except for excessive weight!). Shortly thereafter, PA Astrid entered and evaluated my condition, while I slowly inhaled/exhaled, as well as irrigating my plugged starboard ear. This is an extremely professional medical facility, open six days/week: Monday - Friday (07:00-20:00), Saturday (08:00-17:00) and always ready to help anybody who comes through the door, either by appointment or walk-in. This is a 5-star facility which has my "Wheel of Approval!"

The office experience was great and the staff was very helpful. The only drawback was checking in…read moreonline took a while to get the authorization code so we filled in the paper forms.

Dr. Borrego is a decent doctor with a friendly demeanor, but I found the wait times to be a bit…read moreexcessive. The staff is generally helpful, but a few seemed distracted during my visit. Overall, I didn't feel that my concerns were fully addressed. Wouldn't say it's a bad experience, but it wasn't remarkable either.

My wife and I have been seeing Dr Borrego for about 18 years now. We would highly recommend anyone…read morelooking for a family doctor to make an appointment and see for yourself.

She used to be a great doctor, minus the horrendous waiting time. Now she has sold her practice and…read moreonly sees those who are on medicaid. She is never there now, and the wait is still long. It has happened twice where my grandmother has a true emergency and needs to be seen and she isn't there. Not that there aren't appointments, but she is out of the office. Unacceptable if you have no physician's assistant or anything. We are definately taking our business elsewhere.

I have been going to Zaragosa Family Clinic for 3 years. They are always fast, friendly and…read moreprofessional.

What a wonderful professional experience from the receptionist through the entire practice. Had…read moreappointment with the Nurse Practitioner who completed though first appointment overview. Went through my medical past asked all of right questions inorder to get a practical treatment plan inplace that would benefit me health wise for the future . Offered me practical health advise that would'nt cost me any out of pocket cash on expensive medications that I could do on my own. Very short wait time from reception to seeing the Nurse Practitioner. I ran out of life saving medication on the weekend after my appointment , called the office on Monday for some samples until I received my new perscription. Fifteen minutes after my call , I had 6 bottles of samples which would last me about a month were waiting for me at the front desk. Yes it is true I havent had an appointment with the Chief Physician of the practice Dr. Douglas Alorgbey but he is the person that approved or hired all of the people that work with in the practice which means to me he must be a well respected Physician that is looked up to as a leader in the medical profession. God bless all in the Zaragoza Family Clinic for caring about your patients.