I agree with the last review left on here that if I could give a 0 star review, I would. And that…read morewas posted 2 years ago! Obviously nothing has changed for the better with JMC. Avoid renting from JMC at all costs, renting at an apartment complex is better because at least the Emergency Maintenance line is answered, which it never has been in 8 months of renting with JMC. You have to hound them to get anything done, even when it comes to health and safety issues of the properties they manage. My fault for not looking at reviews before signing a lease. Don't make the same mistake, and rent elsewhere!

This review is specifically for Kayla. Their old manager Haley was not great and just like previous…read morereviews have said, she was a nickel and dime type person, barely responded, and was very passive aggressive in her communications. She has now left the company and I have been dealing with Kayla who is absolutely wonderful. She is communicative, and prompt in her dealings with owners but for me, the best thing about her is that if she doesn't know an answer she immediately works with the new manager Rachelle to make sure she not only gets the answer, but that the owner is kept in the loop in real time. Her and Rachelle are super professional and friendly and I believe they will help turn around the perception of this company from a public review perspective!

I rented from Troff and Denning for about a year. Within that year they misplaced my rent 3 or 4…read moretimes and I never payed late. Even got a pink slip once notifying me that they would start eviction if I did not pay. That incident they accidentally put my rent towards another rental unit, they only noticed when I called them about the notice I received. The other thing is I had a aggressive and mentally unstable neighbor that approached me multiple times by yelling at me and calling me names. He also threatened physical violence towards me and my guest. I did not feel safe in my apartment, and I told them this and they did nothing. So for my last 4 months of my lease, I paid rent but did not live there. They have nice units but just keep track of your rent and be persistent.

I lived in one of their apartment buildings where the neighbors upstairs would spit, throw things…read moreat me, and even attacked me. Troff & Denning didn't do anything about it and while my mom and I are both disabled, we were kicked out. the neighbors had been starting childish fights with me and my mom since we moved there.

I've rented with AIM since 2005 in multiple locations. They are good decent people. I don't see my…read moreself renting through anyone else. Maintenance is a bit slow, but other than that, they're great! Update. Sadly, I have to update my review, I had a long list of maintenance issues that I turned into AIM a month ago and nothing and I mean absolutely nothing has been done. these are all major code violations such as, I have no GFI outlets in my house, I have massive leaks in my bathroom, my AC my hot water heater and basement drains nothing has been done to rectify it, I have black mold growing in the corners of my garage, on Friday my AC went out, it is now Tuesday afternoon and absolutely nothing has been done, their on-call staff, their answering service staff, and their maintenance staff, have all done absolutely nothing very very disappointed

When my roommates and I were looking for a home in Kalamazoo, we had high hopes when we found AIM…read morebecause Austin was polite, responsive, and helpful when we were inquiring about the house (514 Forest St), which we ended up moving into. As soon as we signed the lease, however, everything started going downhill. Working with AIM for the past year has felt like a constant battle. - They scheduled the carpets to be cleaned ON THE DAY we were moving in (which we had told them in advance), so we had to cram all of our furniture and boxes in the one room in the house that had hard floors so that the carpets could dry. - It suddenly became very difficult to get ahold of AIM via phone or email. We started going to their office in person whenever we had an issue. - We soon discovered that the house was full of maintenance issues when we moved in, some of which were actually dangerous (ie. a completely blocked sewer line, broken toilet, severely cracked kitchen floor tiles, multiple smoke detectors not working, a soft spot in the floor of the porch, rotting wood around the windows, etc.). Some of those issues were fixed right away, but only after we went into AIM's office in person, and when we had to call emergency maintenance as our basement flooded with sewer water. - During the stay-at-home order in the COVID-19 pandemic, AIM became almost impossible to reach, despite their voicemail recording saying they were all working from home. - We had MAJOR pest problems. Some of the more "normal" problems we had were a spider-infested basement (I realize that's pretty common, but ours was excessive), a mouse in the kitchen, carpenter ants everywhere (some had wings), and carpenter bees in the porch. But that's just the beginning of it... Back in the fall, AIM sent maintenance out to the house to haphazardly fix a bunch of things before a scheduled city inspection, and one of the things they did was slap some wood over some holes in the roof, but they never made sure the animals who made the holes were out of there. Around January, we started hearing loud scratching and thumping in the attic that was loud enough to wake us up at night. After submitting multiple maintenance requests online and trying to contact AIM about it for LITERALLY 4 MONTHS WITH NO RESPONSE, I finally called a pest control company myself to do an inspection, and they said we had squirrels, chipmunks, birds, and bats AT MINIMUM living in our roof, and the holes in the roof were big enough for possums and raccoons to get in as well. To this day, I don't know if they ever trapped the animals or patched the holes correctly. Future tenants of 514 Forest, be warned. - I submitted a move-out notice 60 days in advance on their website, to which I got no response, so I sent them a written notice a week later to make sure they received it. Once again, no response. My roommate submitted one on their website and got a short response, so at least they confirmed that they got our message that we're moving out when our lease ends on July 15. When the beginning of our last month started, their website charged us a full month's rent, so we decided to pay the prorated amount in cash in person. When we did, they asked us "are you sure you're moving out on the 15th?" even though we had sent THREE move-out notices making that clear. We did our best to be good tenants: we tried to communicate clearly and politely, pay all rent and fees in full and on time, and take good care of the house we were renting. I even fixed a few minor maintenance issues myself, at my own expense, when we couldn't get ahold of AIM. We held up our end of the deal and then some, but they seemed to only do the bare minimum. We felt taken advantage of. My intention in writing this review is not to be mean, I just want to honestly share my experience and warn future tenants about this company. Unless they become more organized and reachable, I do not recommend renting property from them.

My husband and I started working last year with Justin while searching for an investment property…read more We would highly recommend him! He is prompt, thorough, knowledgeable and professional. He's a great guy and we feel secure knowing he is inspecting our property acquisitions.

From the owner: Home inspection business covering Southern Michigan. Please visit our website to learn more about…read moreour services. We are a veteran owned and operated business.

I have been with them for over 15 years and now have 4 rental units with them…read more They are professional, thorough, responsive. Absolutely five star service!

Attentive Easy to work with…read more Quick or immediate response time Best property managers that I have worked with They now handle 4 rental units for meb BB

Absolutely disgusting "company". They do not even have a checklist for when people move out. The…read moreoffice is rude, unorganised and must be told to take whatever money they can from tenants. Shady from the first week of living at their property which was an eviction notice for charges due after signing that they did not tell us about. Maintenance is also rude and accusatory, we were told that it was our fault a light fell from the ceiling that once down was very obvioulsy put up wrong. Kalamazoo does not have a good list of landlords in the first place, but I would definitely avoid these creatures at all costs. I'm very glad I never had to interact with Mike...I imagine he is of the worst money hungry creatures there are. I could go on longer about what happened to us, but its not worth your time just like this "company".

My boyfriend and I lived in one of the properties for a period of two years. Whenever we put in…read moremaintenance requests they were responded to in a timely manner. Patty always listened to any concerns and had things taken care of right away. Someone in our building had a cockroach problem, so the property had to be sprayed inside each unit about 3 times. This was an inconvenience (since we never had insect issues), but we were glad to know that our home would be protected just the same.

I wish I could give them zero stars. I signed up with them to rent a house for us. They approved…read moreand rented it to unqualified repeat eviction offenders. Said they did a background check It has been a complete nightmare dealing with them and took 6 months for eviction. Matthew would not respond to phone calls or emails for updates. After the tenants wrecked the property they arranged to have some painting, repairs and cleaning. I went to the house and it was not cleaned and not painted well. They used really cheap paint and can see it is not done well. No one ever came to clean the house. They sent me a lump sum bill for $5,000. When I questioned and asked for an itemized bill to see who and how much was the cleaning he refused to provide it. That's because he doesn't have one and is charging me for services not provided. This is the nice professional response I got from him after asking for a bill. DO NOT use them, Matthew Engel is very unprofessional and they will rent your property to anyone so they can make money. This whole ordeal has cost me $15,000 in loss rent and repairs.

This place doesn't even deserve one star. If I could give a -5 I would. Worst place I've ever lived…read morein Kalamazoo. Here are the countless reasons why: Reason one: Refusal to prorate or reimburse me for the month of August. When I moved in the 25th of August I paid for a full months rent knowing I would be able to live there the full month of August the following year. But there are 2 weeks that I will not be living in the place, and still am being charged for them. When I called to be reimbursed Shainna Nelson told me she would give me what i asked for if I had been less upset. As a college student who does not have an extra $200 to give to be homeless for two weeks it is understandable why I would be upset. When I asked to speak to her supervisor she informed me she was the highest of command. But then throughout the conversation, her answer to my other complaints was that it wasn't her decision and she didn't make the rules. Disrespectful and terrible with costumer service. Reason 2: Maintenance request go unnoticed and are never fulfilled. That goes without need for explanation. They don't take care of their properties and it is evident. Reason 3: The amount of rude texts received throughout the year detailing various things I was expected to do. Including cleanup outside the home that a grounds crew is expected to take care of. If you aren't looking to be ripped off and would like a nice place to live, this isn't it. Don't waste your time or money making these terrible people rich.

This place is a joke. Lived here for 3+ years while at WMU and the management was always awful. The…read morerent was increased in the last year for no apparent reason, literally not a single update or advancement to the complex. They claimed they were going to put in grills, but never did so. Speaking of grills, they don't allow them either. Trying to communicate with Shaina is such a pleasant experience (SARCASM). Subleasing was an absolute pain in the neck trying to work with her. She took over management over the past year or two and is unprofessional and condescending. When it comes to subleasing, they will take your security deposit even if you find a sub-leaser and they will charge that sub-leaser a full-month's rent. It's literally a money grab. Their reasoning for taking my security deposit was because, "I ended my lease early." Again, even though I had a sub-leaser sign on to the lease and there wasn't a dime of rent not accounted for/any damages done. Shaina runs the property, yet she will ignore calls and not even leave voicemails explaining reasoning for calls. All around, just not professional or very good management. I highly recommend you look elsewhere. If you can't find anywhere, live in a cardboard box instead of this place!

Excellent, friendly service. Quality work in a very timely manner. They answered all my questions…read moreand kept me informed through the entire process. I would recommend them for all property needs.

I have worked with Property Management Systems, and Bonnie Granado in particular, since 2014. I am…read morevery pleased with the company. They have always been responsive to my requests, including filing paperwork with the City of Portage public works department on my behalf. That is outside the scope of the type of service that a property management company normally provides, but Bonnie was happy to do it for me and did me a huge favor in the process. In addition to nine years of property management services, they assisted me with the purchase of two properties and the sale of one.

Since my last review a couple years ago, PMS has definitely stepped up their game. We have yet to…read morehave an issue in the house since then that wasn't met with prompt service and results. With that initial problem it seems it may have been the maintenance guy that was slacking, not the actual company. I won't rescind my previous review because it still happened, but I do want to update it by saying our experience since has been much better. Thank you.