I have been with them for over 15 years and now have 4 rental units with them…read more They are professional, thorough, responsive. Absolutely five star service!

Attentive Easy to work with…read more Quick or immediate response time Best property managers that I have worked with They now handle 4 rental units for meb BB

I've rented with AIM since 2005 in multiple locations. They are good decent people. I don't see my…read moreself renting through anyone else. Maintenance is a bit slow, but other than that, they're great! Update. Sadly, I have to update my review, I had a long list of maintenance issues that I turned into AIM a month ago and nothing and I mean absolutely nothing has been done. these are all major code violations such as, I have no GFI outlets in my house, I have massive leaks in my bathroom, my AC my hot water heater and basement drains nothing has been done to rectify it, I have black mold growing in the corners of my garage, on Friday my AC went out, it is now Tuesday afternoon and absolutely nothing has been done, their on-call staff, their answering service staff, and their maintenance staff, have all done absolutely nothing very very disappointed

When my roommates and I were looking for a home in Kalamazoo, we had high hopes when we found AIM…read morebecause Austin was polite, responsive, and helpful when we were inquiring about the house (514 Forest St), which we ended up moving into. As soon as we signed the lease, however, everything started going downhill. Working with AIM for the past year has felt like a constant battle. - They scheduled the carpets to be cleaned ON THE DAY we were moving in (which we had told them in advance), so we had to cram all of our furniture and boxes in the one room in the house that had hard floors so that the carpets could dry. - It suddenly became very difficult to get ahold of AIM via phone or email. We started going to their office in person whenever we had an issue. - We soon discovered that the house was full of maintenance issues when we moved in, some of which were actually dangerous (ie. a completely blocked sewer line, broken toilet, severely cracked kitchen floor tiles, multiple smoke detectors not working, a soft spot in the floor of the porch, rotting wood around the windows, etc.). Some of those issues were fixed right away, but only after we went into AIM's office in person, and when we had to call emergency maintenance as our basement flooded with sewer water. - During the stay-at-home order in the COVID-19 pandemic, AIM became almost impossible to reach, despite their voicemail recording saying they were all working from home. - We had MAJOR pest problems. Some of the more "normal" problems we had were a spider-infested basement (I realize that's pretty common, but ours was excessive), a mouse in the kitchen, carpenter ants everywhere (some had wings), and carpenter bees in the porch. But that's just the beginning of it... Back in the fall, AIM sent maintenance out to the house to haphazardly fix a bunch of things before a scheduled city inspection, and one of the things they did was slap some wood over some holes in the roof, but they never made sure the animals who made the holes were out of there. Around January, we started hearing loud scratching and thumping in the attic that was loud enough to wake us up at night. After submitting multiple maintenance requests online and trying to contact AIM about it for LITERALLY 4 MONTHS WITH NO RESPONSE, I finally called a pest control company myself to do an inspection, and they said we had squirrels, chipmunks, birds, and bats AT MINIMUM living in our roof, and the holes in the roof were big enough for possums and raccoons to get in as well. To this day, I don't know if they ever trapped the animals or patched the holes correctly. Future tenants of 514 Forest, be warned. - I submitted a move-out notice 60 days in advance on their website, to which I got no response, so I sent them a written notice a week later to make sure they received it. Once again, no response. My roommate submitted one on their website and got a short response, so at least they confirmed that they got our message that we're moving out when our lease ends on July 15. When the beginning of our last month started, their website charged us a full month's rent, so we decided to pay the prorated amount in cash in person. When we did, they asked us "are you sure you're moving out on the 15th?" even though we had sent THREE move-out notices making that clear. We did our best to be good tenants: we tried to communicate clearly and politely, pay all rent and fees in full and on time, and take good care of the house we were renting. I even fixed a few minor maintenance issues myself, at my own expense, when we couldn't get ahold of AIM. We held up our end of the deal and then some, but they seemed to only do the bare minimum. We felt taken advantage of. My intention in writing this review is not to be mean, I just want to honestly share my experience and warn future tenants about this company. Unless they become more organized and reachable, I do not recommend renting property from them.

I agree with the last review left on here that if I could give a 0 star review, I would. And that…read morewas posted 2 years ago! Obviously nothing has changed for the better with JMC. Avoid renting from JMC at all costs, renting at an apartment complex is better because at least the Emergency Maintenance line is answered, which it never has been in 8 months of renting with JMC. You have to hound them to get anything done, even when it comes to health and safety issues of the properties they manage. My fault for not looking at reviews before signing a lease. Don't make the same mistake, and rent elsewhere!

This review is specifically for Kayla. Their old manager Haley was not great and just like previous…read morereviews have said, she was a nickel and dime type person, barely responded, and was very passive aggressive in her communications. She has now left the company and I have been dealing with Kayla who is absolutely wonderful. She is communicative, and prompt in her dealings with owners but for me, the best thing about her is that if she doesn't know an answer she immediately works with the new manager Rachelle to make sure she not only gets the answer, but that the owner is kept in the loop in real time. Her and Rachelle are super professional and friendly and I believe they will help turn around the perception of this company from a public review perspective!

I have worked with Property Management Systems, and Bonnie Granado in particular, since 2014. I am…read morevery pleased with the company. They have always been responsive to my requests, including filing paperwork with the City of Portage public works department on my behalf. That is outside the scope of the type of service that a property management company normally provides, but Bonnie was happy to do it for me and did me a huge favor in the process. In addition to nine years of property management services, they assisted me with the purchase of two properties and the sale of one.

Since my last review a couple years ago, PMS has definitely stepped up their game. We have yet to…read morehave an issue in the house since then that wasn't met with prompt service and results. With that initial problem it seems it may have been the maintenance guy that was slacking, not the actual company. I won't rescind my previous review because it still happened, but I do want to update it by saying our experience since has been much better. Thank you.

Ashley was very helpful through the entire process of selling our home, and lining up the timeline…read moreperfectly to buy and move into our next home. This was a complex project as we moved from a 9 acre farmhouse with lot to deal with, to a house in the city that was move in ready on one acre. We have wanted to move for about 5 years - we reached out to Ashley about 5 years ago, and the market wasn't great so we stopped our search. Time passed, and we reached out again recently. This time we really got serious and Ashley was very accommodating and flexible. She learned what want, we asked her questions, and she gave us recommendations to be ready to list. The process was sometimes stressful, but Ashley was always there to navigate and give good advice. We had about 15 showings within a few days. It was a true pleasure working with Ashley. I particularly found her familiarity with home systems helpful. She seemed to have a good understanding of what different things were that you would find in a variety of homes. Her instinct was invaluable - we had a few "this is not normal" moments when looking at different homes. I would use her as a realtor again, except I am happy in our new home. Thank You Ashley!

Ashely was super competent, extremely pleasant, and overall very helpful in my condo finding…read moreexperience!!

Management is horrible. Raised my rent $120 last year. No upgrades and rude landlord is not worth…read moreliving in the beautiful property.

I was a bit trepidatious at heading back to apartment living after 20+ years of being in a house…read more However, when we stumbled upon Woodstone Apartments, I knew we were in the right place. But first, a bit of background on Parkview Hills, where Woodstone Apartments is located. Established in the late 1960s by Dr. Batts (founder of the Kalamazoo Nature Center, as well as a professor of ecology and ornithology at Kalamazoo College) and Mr. Upjohn (you'll be familiar with that name - he was a local businessman and philanthropist; the ER at Borgess Medical Center is named after him), this planned community includes houses, condos, and apartments. There are 288 acres in Parkview Hills, which include several lakes, streams, marshland, fields, wooded areas, and plenty of trails. Living here is like living AT a nature center - but with the amenities of being on a city bus route, and a gorgeous and useful clubhouse (we use the pool almost every day). We were lucky enough to rent an apartment in Woodstone and have been here for many years. One of the things that I love most about living here is the diversity of fellow tenants. There is a wide age range, from senior citizens to families with young kids. I absolutely LOVE seeing kids play out in the safe, grassy area tucked in the L of the apartment. At night, you'll see other kinds of kids playing - the local fawns! Parkview Hills has a sizeable deer population, and it's just lovely to watch them graze at night. I also appreciate living in a community that is globally diverse. We might need to get some potlucks going up in the gathering room on the 3rd floor! I always learn something from everyone I talk with - everyone is so friendly, and lifelong friendships have been established for sure. Management is efficient and speedy when dealing with requests. Dan (maintenance) is incredibly friendly and good at his job, promptly fixing drains, lightbulbs, and the like; Brandee (property manager) is always swiftly on top of things, especially when dealing with problems that can inevitably arise in an apartment building. I appreciate their thorough and timely assistance when needed. I also love the secure building, the availability of plenty of handicap parking spots, Parkview Hills Security, the amenities of and activities at the clubhouse (Chinese cooking lessons with WMU's Confucius Institute; monthly art gatherings, and the like), and the extensive trails for walking. I can't imagine a better place to live, with better neighbors and management. If you're lucky enough to live here, you'll concur.

Sarah Huber- I do not recommend her as a realtor. I have…read morenever felt so humiliated selling my home.

In the last few years, I've purchased two homes with the assistance of agent Nancy Tinklenberg…read morethrough JaQua. She is very caring and personally invested, and thanks to her, I was able to find my dream home even in the midst of a terrible housing market. I haven't had much experience with JaQua other than her, but if the other agents she works with are as a great as her, then the company deserves a 5-star rating.

The Managers in the office are combative. Unprofessional and uneducated when it comes to trust…read more The management company filed a for a judgement against a tenant for HOA dues acting as the HOA. A Trust owned the property, not the tenant. EVEN after the tenant paid the judgement out of fear. The property management company filing as the HOA thinks they have the validity to seize the property. Not to mention the owner of the Property Management Company notarized all the documents breaking notary rules 101. This company operates in the shadows, violating any rule they can. Resulting in a Multitude of Lawsuits against the parties they pretend to be.

From the owner: Reliable Handyman Services – No Job Too Small! We provide…read moreprofessional, affordable home repair and installation services to make your life easier. Our Services Include: 🛠 Furniture Assembly Beds, shelving units, cabinets, desks, and more. TV Mounting Secure installation on drywall, brick, or concrete walls. Home Installations: Curtain rods, blinds, shades, drapes, mirrors, artwork, shelving, and floating shelves. Plumbing Repairs Toilet replacement, wax rings, faucet repairs, drain cleaning, showerheads, and minor water heater repairs. Electrical Work Light fixtures, ceiling fans, outlets, and switch replacements. Appliance Installation Dishwashers, garbage disposals, microwaves, and small appliances. Drywall Repair Hole patching, crack repair, nail pops, and drywall finishing. Painting Interior and exterior touch-ups, accent walls, or full room painting. Carpentry Trim, baseboards, crown molding, cabinet repairs, and custom shelving. Doors & Windows Sticky door repairs, lock replacement, deadbolts, smart locks, and screen repairs. Gutters & Drainage Gutter cleaning, downspout clearing, French drain maintenance, and minor repairs. Pressure Washing Driveways, patios, fences, and siding. Fence & Deck Repairs Broken boards, railings, gates, and support posts. Smart Home Setup Ring doorbells, smart thermostats, and security cameras.

Good to know that when something breaks management just removes the amenity instead of replacing…read moreit. Broken over 6 times in the past 5 months and this is the solution? Laundry room that runs on quarters, let just remove the quarter change machine.

From the owner: Trident Realty specializes in quality housing run by people who genuinely care about their…read moreresidents. With multiple Kalamazoo Promise qualified complexes throughout the area, we exist to give you the perfect place to call home. From cozy studios to sprawling 4 bedrooms, any Trident apartment offers top notch customer service and easy access to all Kalamazoo has to offer. Trident owns and manages Carriage Green, Embassy Terrace, Greenbriar, Old Towne Commons, and Regency Square.