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    Conventus Lending

    3.2 (27 reviews)
    Closed 8:00 am - 5:30 pm

    Services - Conventus Lending

    Mortgage services

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    Recommended Reviews - Conventus Lending

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    2 years ago

    Terrible. I have been trying to obtain a payoff since Jan 25th. No answers and no payoff for their borrower. So unprofessional.

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    3 years ago

    Worked very hard to fund a loan, they will not compensate for it. Very disappointing to say the least, not funny keith.

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    5 years ago

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    9 years ago

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    Ask the Community - Conventus Lending

    Review Highlights - Conventus Lending

    I also worked with Brenda who makes sure everything is done on time and we were able to close within the timeframe.

    Mentioned in 10 reviews

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    San Francisco Federal Credit Union

    San Francisco Federal Credit Union

    (591 reviews)

    Fillmore, Western Addition

    I got a jumbo home loan through SFFCU. Would highly recommend!…read more My previous lender was botching my house close. Pretty much everything that could go wrong was going wrong - increasing costs, a surprise demand 1 week before close that I rent my current home out with a lease & a paid deposit, and denial of part of my income a few days before close. It felt like it was falling apart - it was messy on the lender's part, and stressful for me. I didn't want to continue - I negotiated an extension with seller, and then switched over to SFFCU. What a night & day difference! The team listened carefully to the situation, was clear up front with all requirements & potential underwriting risks, and we discussed how we could mitigate. What was great was they were able to talk to underwriter and get high level alignment up front to reduce uncertainty. Once I switched over, they swiftly got to work. Early on, they proactively called me and told me when rates were decreasing, and when rates were going to increase and I should lock in. I also had access to 3 different people on the team (Tim, Jazmin, and Tina) who all played a part, and depending on what was needed, I could easily get a hold of any of them with a quick call. Overall it was a smooth close process, and with the best rates I could find on the market.

    My experience as a 13 year customer of SFFCU is the worst customer service and overall banking…read moreexperience I've had in my life, and my family lost our house in the '08 recession! Three months ago I was scammed via email phishing/spoof website while trying to sell a piece of clothing online for the first time. I have already been through the denial and appeal process twice. SFFCU refuses to give me the $2000 I lost due to fraud, which under federal law (EFTA Reg E), states that a transaction is unauthorized if it is the result of fraud- "Access device obtained through robbery or fraud. An unauthorized EFT includes a transfer initiated by a person who obtained the access device from the consumer through fraud or robbery." 12 CFR § 1005.2(m)(3) Don't try to get in contact with their card dispute department, they ignore your calls and emails for weeks. Even if you do send them information supporting your case, they'll neglect to add it to your file. I've filed a police report, a complaint with the FTC, and if it's denied for a third time, will be filing with CFPB. I was under the impression that credit unions are customer focused, but you're better off with a large bank than a small one that will try every trick in the book to insure that they don't have to help you.

    Carlyle Financial - Our San Francisco headquarters at One Market Plaza serving California homeowners with local expertise.

    Carlyle Financial

    (6 reviews)

    Financial District, SoMa

    I've purchased two homes with Carlyle financial. The first was a triplex investment. I was told…read moreby multiple people that myself and my mom couldn't get a loan on a $1.6 million investment unless we put down 40%. Robert was the only person who was able to find us a loan and not only that, got it for about 1% less than we were expecting with putting down 30%. Because of this, when I moved I went immediately to Carlyle. I was able to get a loan quickly and their method of dragging files into a website was sooooo much easier than emailing them all as I have had to do in the past. I couldn't recommend them more.

    Robert Cohan and his team really delivered, solving a difficult mortgage scenario for us and on a…read moremulti-million mortgage, on-time. I hardly write Yelp reviews but would like to express our thanks to this team for a job well done. We corresponded with a few conventional and well-known lenders, including of course our prior lender. We worked with them for several weeks, providing all our financial documents on-time and in detail. Those lenders led us on, saying 'no problems, no problems', until just about closing where they said 'yes, we can do it but the interest rate is much higher or we need this amount of cash etc'. In contrast, Robert delivered exactly as he promised verbally and above and beyond his services, and professionally. He is our go-to person now for all mortgages or refinances, big and small. His rates and services are very reasonable. Highly recommended!

    Sterling Bank & Trust - Sterling Bank & Trust

    Sterling Bank & Trust

    (9 reviews)

    Pacific Heights

    Two years in and Sterling remains as frustrating as it was at the outset. The online banking…read moreinterface doesn't work. It's impossible to get someone on the phone. So you have to go into the bank - it's 2022, who goes into the bank to perform a basic transaction? It's such a timesuck. They're nice enough in the bank, but the whole thing is ridiculous. If the website would just work, and someone would answer the phone when you call (or return messages), it'd be so much easier. I just want to share my journey to getting online access to *my money*. - tried online; said I needed to reset my password, but no link arrived - called the branch; given another phone number; no answer at that number; left a message; no return call - went into a branch; told my online account no longer active, but that I could open a new one online - tried to open a new online account; system says that an account with that email already exists; when I try to get the password, I get an error message - I call the branch again; given another phone number - I call that phone number; the person asks me for a bunch of information, then gives me my login and a temporary password (totally contradicting the information from the guy at the branch yesterday, but ok)

    Great for TIC home refinancing. I've gone through this a few times now with Sterling since rates…read morekeep coming down. It can be a little tricky to get things started, getting the latest rates, etc. But one you get assiged to a loan consultant they're great. Local bank service and feel. Had an absolutely fantastic experience working with Tiffany Deng. Ridiculously resonsive and helpful. Also good that Sterling always seems to have the best rates for TICs, including cash-out refinances.

    Fremont Bank - Fremont Bank

    Fremont Bank

    (41 reviews)

    Mission Bay

    We took out a mortgage for our vacation home in 2015. Never a late payment for all nine years…read more October and November payments were not being processed by Fremont for 12-15 days. They blamed USPS and pushed their "Auto Pay" online system. Decembers payment took 24 days for FREMONT BANK to process. Again, they blamed USPS. We actually called and made a phone payment mid month, paid to place a stop payment on the off chance the payment was actually lost. February 5th, yesterday, we received a nasty letter from Fremont Bank admonishing us for not being honorable credit risks. Once again they blamed USPS...their letter arrived at our address in FIVE days. We are paying of this loan off next month to protect our credit. Borrowers beware. This institution does not care about it's customers.

    With Fremont Bank, we have had the best possible lending experience. My husband and I applied for a…read moreHome Equity Loan. Can you believe we've got a loan in 10 days! That is awesome or what?!! Everything went smoothly, starting from the beginning of completing the application! Mike, you have the most excellent people like Revelina Velasco, Jorge Mallque and Daphne Gonzalez working alongside you! They were exceptional, with them you can make a difference. We chose Fremont Bank over 2 other lenders after talking to Michael Delucia on the phone. He assured me that his team is the # 1, indeed, Michael was not wrong Revy, Jorge, Daphne YOU ROCK! Your constant follow-ups, your perceptions changed our hesitated/confused minds (because of the interest rate increase we were going to cancel the application). You all made this happen. I will surely spread the word about you, Fremont Bank! Thank you!

    Conventus Lending - mortgagelenders - Updated May 2026

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