I was referred to Rayus Radiology for an MRI of my spine. They gave me an appointment immediately…read moreand were absolutely wonderful throughout the entire process! The office manager was excellent and very efficient with my insurance, scheduling and follow up. The technicians were very professional and extremely accommodating getting me in and out of the machine with my painful back. They provided me a disc for my back surgeon immediately and said it would take less than 48 hours for the radiologist to do the report. I left to bring the disc to my back surgeon and by the time I got there, the Rayus radiologist had already read the MRI and sent a comprehensive report to my doctor!!! I had to go back today for another copy of my disc for the pain neurologist and they had it ready and waiting for me! I highly recommend the staff at Rayus Radiology in Haverhill! Absolute Professionals!

I am Autistic and was skittish about my MRI. The Lady at the front desk was pleasant and helpful…read more The Technoligest, Shauna was patient and radiated competence. She said " I will get you through it" and she did. The facilities were super clean and the equipment was very modern. My appointment was exactly on time so there was no wating.

Pleasant and professional. I wasn't rushed. Everything was explained , even how the dye would make…read moreyou feel ! haha Will recommend to others in need.

Unprofessional in every aspect but very quick to take your money for services they did not provide…read more The office staff was more concerned with their lunch order rather than the patients in the waiting room.

Office Experience: -Got bone x-ray day of order…read more -3 separate calls needed to schedule a CT Scan. Appointment was for 4 days later. Upon arrival I was informed this was a STAT order. -Spoke with same phone contact each time. 1st: cranky but got her to laugh. Said she'd call me back with prior authorization despite doctors's order. Never did. -Second time I called she scolded me to bring my insurance card with me. (Vs informing me politely) -Third call 2 days later got appoint for Thursday. "Be prepared to pay $320!!!". Very rude, loud and cranky. Completed all electronic paperwork and uploaded with my insurance card in advance per appointment confirmation text. Arrival: -no charge for procedure (contrary to the mean phone person) -Asked for my insurance card again despite already uploading. (Company policy) -made me fill out previously submitted paperwork AGAIN because their system on retains the first page and also never stores your height and date. "It's a system issue we've had for months". -only after the appointment did they inform me it was an emergency STAT order and I should have been seen Monday when I had the bone x-ray vs waiting 3 1/2 days. Medically, this is a top notch place with top notch care. I've been going there for several years. However, it's ironic how medical facilities require patients to complete a code of conduct agreement annually yet they allow their clerical staff to be rude and borderline abusive to their patients.

Had an ultrasound in January. Check-in was seamless and efficient in Bedford once you get to the…read moreoffice (however the building is confusing and organized strangely so go a little early to navigate). The technician saw me promptly and was professional and courteous. No complaints here. Making an appt on the phone had been challenging because they are switching their systems so calls are taking longer understandably. Had an issue with an order not having been received by Derry Imaging though I had them send it twice. I called yesterday and spoke with a delightful woman named Rene. She couldn't find the order either but apologized and said it was probably a system issue and if I could contact my doctor to have them send it one more time but to her attention. She said she'd call me back once she got it and make my appt. Rene did just that. She got my order. Called me back. Made my appt and did it with such friendliness courtesy and genuine regard for me. THIS is customer service. Old-fashioned 'let me help you out let me see what I can do for you' customer service. THANK YOU RENE for going above and beyond the entire time. She was just so nice about everything and it's so rare to encounter that nowadays. Give this woman a raise because trust me, she's a rare gem!

From the moment I walked in everyone was pleasantly kind. I felt at ease from the get go. I had to…read morehave a mammogram and an Ultrasound. i was brought in at my scheduled time and the girl was very nice! she did a great job! The radiologist was so down to earth and caring. I then had my ultrasound and she was equally nice! Overall was a great experience. Highly recommend this place for all radiology services!

Came here three times in a month for a mammogram, additional imaging and a biopsy…read more I was checked in promptly each time and taken at my appointment time or sooner. The technician who did the mammograms, Megan, was kind, professional and made me feel at ease. She also assisted with the biopsy and talked me through everything. I called after the first mammogram with a question and Megan called me right back with the information I requested. I appreciate the professionalism at the mammography center and would feel comfortable going back for future imaging.

I went there to the emergency a couple months ago. I actually went four or five times with so much…read morepain. There's so much pain. They took great care of me. Let me stay overnight. At least I got five hours of sleep and now I'm finally having a surgery there tomorrow hopefully no more pain.

Insane waiting times in the ER. They do the absolute bare minimum and then discharge patients…read moreextremely quickly, even as symptoms are on going. It's no wonder this hospital has a 1.8 rating.

My daughter presented with acute sinusitis. She was seen by the NP on duty and was asked about…read moreallergies, and any other pre-conditions, and why she was at the urgent care. My daughter was clear in stating she did not feel this was allergic response since she's had sinus infections in the past (has a history of them) and knows the difference. She also stated that her sister whom she lives with also had a sinus infection the prior week. The NP did an examination and decided this was seasonal allergies, and prescribed steroid spray and recommended she also try Nasacort to reduce the inflammation. When we pushed back on the diagnosis requesting she consider it might bacterial, this NP became very defensive. She said it couldn't be bacterial because the discharge was clear. (This is not an accurate way to determine if the cause is a bacterial infection!) When I asked if she considered the family history, her father (me) has a long history of sinus infections and has had surgery to correct these issues, and both she and her siblings also have recurring sinus infections. While she does have some allergy related issues, the regional allergy site posted that grass was the only allergy related issue and she is not allergic to grass pollens. So we requested she reconsider the diagnosis. She refused and stated familial history is irrelevant!! Our pharmacist even questioned the combination of medications prescribed and said - " XX just had a sinus infection and was prescribed amoxicillin. Why didn't they do the same here?" Why? Because XX went to the Convenient MD Urgent Care in Windham NH and not Parkland, which is where we will make sure we are always visiting from now on! This NP was not only unprofessional but as she continued trying to defend herself it became clear she was slightly not only unwilling to admit she might have been wrong but that she didn't need to know family history or other related issues around this sinus issue because the discharge was clear and in her 30 years of medical practice she'd never seen a sinus infection with clear discharge! When I asked who the attending physician was - she questioned me and suggested she was in charge. When I told her there had to be an MD who was the director or supervisor for the Urgent Care she then gave me the name of the Attending in the ER, and said he was the director, but was not in the facility. DO NOT GO TO PARKLAND URGENT CARE if you want to be treated professionally and not be medically compromised! We are headed to Convenient MD in Windham next!

Absolutely disgusting...my son got a fish hook stuck in his finger from camp. The other Urgent…read moreCares said they didn't handle that -- suggesting we go to the ER or Parkland ER. We didn't want a long wait time, and figured it would be cheaper on our insurance to go to the Parkland ER. BIG MISTAKE! While the service was fine, we were told to pay our insurance co-pay upfront for an ER visit. So, we were surprised to get a bill for hundreds of dollars. My husband just called me saying that visit - which was a simple pop out of the hook - cost $11,000!!!! We still owe $700. I don't know what they are running there, but it looks like a scam. Just go to the ER next time...

If I could leave no stars, I would. My husband is a patient at this practice. Between the office…read morestaff and the physician he sees, I have to say that this practice is the most incompetent, unreliable, and insensitive practice we have ever encountered. They continue to perform worse today than they did yesterday. They should be reported to the state medical board, which I am currently investigating.

My husband and I were patients of Dr. Schiavonni for many years who provided excellent care. We are…read morenow seeing Dr. Schultz who is thorough and caring. It is worth the hour drive to have consistent and capable providers which we could not find on the seacoast.