Poor follow-up service. Experience was fine when shopping for product and measuring for…read morecountertops. The problem occured when we noticed a Nick in the quartz after install. It took several months to schedule fix. On day tech was supposed to come out, there was a miscommunication with my husband. Tried to get them to come back out to no avail. Apparently once they have your money, they're done. It's been almost 2 yrs now, still not fixed.

I highly recommend New Stone Design. I have never experienced such responsiveness from an owner…read morebut Greg kept me informed of proposal, measurement, removal, and installation date/times with accuracy. It wasn't just the administration staff giving me a date with an am or pm window timeframe. Their selections are amazing from traditional to modern and their speed in fabrication was exceptional. I had new countertops within a week when others said 3-4 weeks. My new countertops look amazing and they give my kitchen a renewed and fresh appearance! Thank you Greg & Staff!

This wasn't the cheapest place we found for quartz cuts for our bathroom renovation but it was…read moredefinitely on the lower side. Given how professional they were, the fact that they were more knowledgeable than most of the people we met, and also very efficient and reliable, I believe that this place was the best quartz fabricator for the money. Best value, I should say. They have higher end remnants in the back usually as well such as Caesarstone. I've attached a photo of one of the perfect, beautifully machined ledge cuts that their fabricator Daniel made for us.

What started as a positive experience was ruined after final installation of my backsplash. With a…read moresmall kitchen I choose to install quartz on my counters and backsplash to really create a statement. Granite Selection had sent over their template for the seams prior to cutting and insisted they were necessary behind my sink and I agreed to the alignment they provided. However the installation was completely off on the veining of the quartz behind my sink and did not match what they showed in the template for approval. I have called 10+ times to have them fix this as my kitchen is small and it does not look right. I have only been able to talk to the business owner Paul once and he has constantly ignored me. Beware - they require a check up front and if you have any issues they will ignore you and happily keep your money. I couldn't be more disappointed in their lack of responsibility and care for a paying customer.

Addy was amazing. She helped us find the perfect stone for our kitchen. Colors work beautifully…read morewith our existing backsplash and decor. Install team did a great job. Very clean and well mannered. Our daughter used them twice and so did my good friend. I know that there are many stone companies but Precision Stone quality and professionalism beats all, especially Addy!

They were friendly, engaging and professional. Also, Ariel was understanding and flexible in…read moremeeting our needs. Note: We had two bathroom countertops made. Finally, we plan on working with them on our primary bathroom and kitchen.

If you like HGTV and the ideas they have on their remodeling shows, you will love Heller Lumber…read more Not because it's got rows and rows of glitzy remodeling ideas, but rather because after you get your ideas from surfing through Houzz and Pinterest, this is the place that will sell you the exact materials you need to do those things. My wife and I wanted to replace our rustic fireplace mantle with a smooth cedar 4x10. That's a type and size of wood that Big Box stores don't carry, nor will they even bother ordering one. (Big Box stores are all about moving quantity, not quality.) So we called Heller. I've known about Heller from my days of working in construction when I needed to order specialty doors and wood trim. I've always enjoyed working with them because they are knowledgeable, friendly and the only 'attitude' they have is one of helpfulness. Maybe that's what comes when a family runs a business and cares about maintaining a great reputation. So if you are in the market for any high-quality wood products for your home, inside or out, make Heller your first stop. Their prices are competitive, their customer service is unmatched and you'll get exactly what you need to make your home look exactly the way you want.

I needed a sheet of plywood for a small project but because of disability cannot manage a full…read moresheet. Other yards would not do a couple of simple cuts on their panel saw. Heller was happy to make the cuts I needed at a reasonable cost. Beyond that they went out of their way to accommodate my mobility issues. Good knowledgeable people, good material and an exemplary culture of caring. Too bad I can't do 6 or 7 stars. THANK YOU Heller Lumber!

They chose the easy way out, then ghosted me. Lazy fabrication and zero accountability…read more I am writing this because, as a small business owner, I am disgusted by the lack of professionalism from Factory Plaza. I have been ignored by Jose and the management team for over a week despite my repeated attempts to resolve a botched installation. I grew up the granddaughter of a Stone Mason; I know quality work, and I know when a company is taking shortcuts. I specifically chose my stone because I was told it would NOT require a seam. Later in the process, the story changed. It became clear they simply didn't want to deal with the labor-intensive task of maneuvering a large slab into place--a job that might have required a minor wall repair but would have resulted in the superior finish I paid for. I only begrudgingly agreed to a seam because they promised it would be executed perfectly. My original fears were justified: it was a disaster. The issues: * Poor Craftsmanship: The seam is recessed and uneven. It is a functional defect that collects debris and requires constant scrubbing. * Lack of Effort: While I understand vein matching is difficult, there was clearly no attempt at a professional transition here. It stands out like a sore eye. * Dismissive Management: After a failed "repair" (just smeared epoxy), the stone manager told me "nothing more can be done." In an era of digital fabrication, that is a flat-out lie. I would never dream of treating my own clients with this level of neglect. If the check has cleared, Factory Plaza is finished with you. The only reason I am giving two stars instead of one is because the kitchen island turned out well and Gina in the front office was a sweetheart who went above and beyond to try and remedy the situation. It's a shame the owners and management don't share her work ethic. They desperately need professional development in customer service and quality control. Factory Plaza: I am still waiting for a senior technician to contact me to fix this under warranty. My next step is a formal complaint with the BBB.They chose the easy way out, then ghosted me. Lazy fabrication and zero accountability. I am writing this because, as a small business owner, I am disgusted by the lack of professionalism from Factory Plaza. I have been ignored by Jose and the management team for over a week despite my repeated attempts to resolve a botched installation. I grew up the granddaughter of a Stone Mason; I know quality work, and I know when a company is taking shortcuts. I specifically chose my stone because I was told it would NOT require a seam. Later in the process, the story changed. It became clear they simply didn't want to deal with the labor-intensive task of maneuvering a large slab into place--a job that might have required a minor wall repair but would have resulted in the superior finish I paid for. I only begrudgingly agreed to a seam because they promised it would be executed perfectly. My original fears were justified: it was a disaster. The issues: * Poor Craftsmanship: The seam is recessed and uneven. It is a functional defect that collects debris and requires constant scrubbing. * Lack of Effort: While I understand vein matching is difficult, there was clearly no attempt at a professional transition here. It stands out like a sore eye. * Dismissive Management: After a failed "repair" (just smeared epoxy), the stone manager told me "nothing more can be done." In an era of digital fabrication, that is a flat-out lie. * Unacceptable Communication: Untimely and inconsistent responses. I'm having to reach out to them again and again and again waiting usually almost a full business week if I receive a response at all. As a business owner and full time mom, my time is valuable. I don't appreciate them wasting mine. * Lack of Transparency: It was never mentioned to me during the process that they would not be caulking the counter to the wall. When I brought it up, it was brushed aside as something in their lengthy contract. I would never dream of treating my own clients with this level of neglect. If the check has cleared, Factory Plaza is finished with you. The only reason I am giving two stars instead of one is because the kitchen island turned out well and Gina in the front office was a sweetheart who went above and beyond to try and remedy the situation. It's a shame the owners and management don't share her work ethic. They desperately need professional development in customer service and quality control. Factory Plaza: I am still waiting for a senior technician to contact me to fix this under warranty. My next step is a formal complaint with the BBB.

IYKYK but I was in full stress mode after falling in love with a quartz counter I saw on line…read more Only one place said they had it in stock and I was very concerned about keeping the full kitchen reno moving along. Spoke to Irene Lopez and went down the next day. She showed me my "chosen" Terrazura and also had another slab she thought would work. Both slabs looked great with my flooring, cabinet and paint colors. I went with the Terrazura and everything continued to go smoothly through installation. I'm beyond thrilled with my new kitchen and love my quartz. Highly recommend Factory Plaza! And big thanks to Irene for seeing my vision and Alex for a flawless installation. I've forgotten the name of the gentleman who measured but he made a suggestion to add a strip of the quartz behind my stove and it made the whole look so custom. So highly recommend!

We had our kitchen countertops with full backsplash done by Masters. Tijana was amazing with…read moreexplaining the pricing, and she invited us to the showroom. Master's having their showroom slabs onsite in big format lets you preview whether you'd like a certain color and/or pattern. This really helped our decision making. The quality and value of the quartz tile is great. I went to three other places, and Masters clearly stood above the rest. From Tijana, to the folks who came to laser measure for our countertops, to the installers, all were professional and great to work with. I've recommended Masters to family, friends, and even other folks I've met around town who have mentioned they are sourcing countertops. They are that good. Way to go Masters! You have all our future business!

Masters Countertops has great customer service. They worked with us tirelessly to make sure every…read moredetail was perfect. Adriana, Cara, Boris and his crew were accommodating and professional. And Masters' slabs looked better and higher quality than similarly named slabs at other vendors! Thank you Masters' team!

Great selection of granite counter tops and at a great price and fast service. The installation was…read moredone correctly and on time, I would recommend them to everyone.

I have worked with Marble Emporium on many projects and have never been disappointed. They are true…read morestone experts and do a great job from the selection process thru installation. Highly recommend!

We have done two projects so far with BG and his team, and intend to do a few more in our home…read morebecause they are outstanding! Not only is BG knowledgeable, responsive, and helpful, he is also just a pleasure to work with. He has a wide selection of high quality products at very reasonable prices. We have worked together to remodel two kitchens and two bathrooms, cabinets and countertops. I do not have enough nice things to say about working with them!

Awesome business always call Byram great guy to work with and you will be happy to this…read more Very good business and variety of products. Always recommend.