I just had the most delightful experience with SETTERQUIST CARPETING in Bonita Springs…read more.. Originally, had I signed up with HOME DEPOT (Bonita Springs)...DISASTER!!! They, being a HUGE operation, it seems that no two people can do the same thing or answer the same question!!! I must have had to deal with 5 or 6 different people (Departments)...The "NO MY JOB" syndrome!!! Can't to this, Can't do that, and it we do, it'll cost ya!!! I cancelled and then had to pay a 10% RE-STOCKING FEE....( I must say, the Asst.Mgr. gave me a break... split the fee)...Oh yeah, REAMS AND REAMS OF EMAILS I HAD TO PRINT OUT.. So, I trotted on over to a Locally, Family Owned Carpeting Company... "SETTERQUIST"!!!! Gosh, dealing with Scott, who showed me the samples, took care of and set up the appt's for the measuring, answering questions about the moving of furniture and MY STUFF... All was arranged in a couple of days and in a matter of days, Jeff and Tom arrived and did the job!!!! So efficient and did everything we asked... SWELL GENTLEMEN... Great..They work for the Company!!!!! Not a sub-contractor!!!. I also dealt with Phil and and Tanya in the main store in Naples... We only had a few calls back and forth. ... And NOT ONE EMAIL !!!!!!!! SO....... GO LOCAL, FOLKS!!! BETT Mcgruder

The dealings with Phil were great. The measure of a good business is how they respond when…read moresomething goes wrong. Well, something went wrong with a tile installation and I was nervous as to how they would fix it. After calling Phil, I was immediately put at ease and impressed with his taking ownership of the issue and having it resolved within days. Excellent service oriented business practices.

We just purchased carpet through Olivia at the Bonita store yesterday. She was very professional…read moreand helpful. Since we have not had it installed yet, I will have to update this review then but so far very pleased.

Save yourself a lot of frustration and money and go somewhere else! They sell you on maintenance…read morefree flooring and a lifetime warranty, yet they don't stand by it. The installation is shoddy and done by the same people that do Home Depot's, so you can go there for a lot cheaper. The quality of the flooring is awful! We have had nothing but problems. It chips if you so much as breathe on it! You call them to fix it and they send someone with crayons that don't match the color of your floors. They give you the runaround and just don't care. Total waste of

Tony was definitely professional and is good with communication. He showed up exactly when he said…read morehe would be here. He even touched base with me the next day tell me to call him with any questions.

Tony responded to my inquiry in a timely fashion. He provided quality information and was concerned…read morewith my situation . Although he could not provide me with the service that I requested , he was very honest about the job that he was required to provide rather than the job that I wanted . I appreciate his integrity and honesty . Thank you . Highly recommend his service .

If I could rate them lower I would! Overcharged for floor covering exact same I could have bought…read moreat Floor and Decor for half the price!

My floors were installed two years ago and they are still beautiful!…read more Simply, beware of salesman Bill Herman! Up charges of 25% by the time the job was done.

(Naples, Fl location)This place is the WORST! Rich at the warehouse is rude. The owner (Adam) is…read morenot there and does not return phone calls. The installer Tony was a complete nightmare. He showed up and was upset that he did not have the proper materials in his van to start the job. I was accommodating and let him leave the carpet in my garage. He was a no show for about 3 weeks because he said it was too cold to install my carpet in my house? When he did finally install he did not clean up after himself and left a piece of carpet missing from the top stair. He told me he would be back excuse...car broke down, family emergency, someone having a baby. He finally returned with the wrong color trim and NEVER FINSHED THE JOB. I give them an F in customer service. Buyer beware. The loction is Naples, FL not California.

This is the best company to work with! They did a phenomenal job installing carpet in my home. They…read moreinstalled it in one day! Highly recommend them! They have great quality carpets and flooring for a great price. The team is very polite and professional.

Lara was so helpful when I went in to buy rugs for our new home. The quality was outstanding and…read morethe owners were so helpful and nice. Anne Catell

Great experience. Mario helped me pick a beautiful Tibetan rug!!! I highly recommend you go there…read morefor a good selection in every price level. They are honest and attentive and care about their customers!

We had luxury vinyl flooring installed and we love it. No more obvious…read moretraffic patterns from walking on carpet. Easy to keep clean and really opens up our condo. They do a really good job at keeping their customers happy and they handle great flooring-from procelain, marble, luxury vinyl, hardwood and luxury vinyl you can't go wrong. Very pleasant people!

Ritchie was helpful and knowledgeable but promised to get back to me on Monday (I was there on…read moreSaturday) No follow-up. I had to call back for prices and delivery information. There are A LOT of places to get flooring. I'm not going to do all the work and pay the same price I can get it elsewhere for better service. PASS.

Josue came on time, was able to work around us moving stuff while he was there and did a fantastic…read morejob. I couldn't believe how great the carpets for 3 bedrooms and stairs looked in just two hours of him being there. Will 100% be using their service again in the future.

Excellent Job!!!…read more Joshua arrived at the house on time and did an amazing job cleaning our white sofa and a few rugs. The price was excellent and the results are outstanding. Thanks again!

We cannot express the level of professionalism and dedication we experienced working with The Wood…read moreFloor Company. Our home like so many, had flood damage from Hurricane Ian. Tricia came and assessed the damage, provided an estimate of like for like for insurance purposes and then kindly guided us through the process of choosing a replacement. Not only we're they quick to provide a like for like estimate, they were helpful in providing samples, guiding us through our decision, final estimate, delivery, prep and installation. Through the entire process I felt comfortable in the hands of The Wood Floor Company. Everyone we worked with, Tricia, Denice, London, Alex and the entire installation crew were helpful, friendly, and knowledgeable. Finally to top off the entire process, we LOVE our new floors, Thank you to the entire team!! I'd give them more than 5 stars if I could!

We used the Wood Floor Company on a big remodel project. They removed carpet, tile and wood from…read morealmost every room of our 3,600 sq. ft. two-story home. They installed beautiful french oak hardwood floors in our main living areas, master, office, loft and stairs. They installed new carpet in kids rooms, workout flooring in the workout room and new tile in the laundry room. Plus they removed all our baseboards and replaced them with new ones. Hands down, they did a fantastic job. Our home looks amazing. I love the new floors. The owner Tricia is a fantastic owner who cares about her customers and goes above and beyond to take care of them and make sure they are happy. She listens to concerns and takes quick action to rectify. We shopped around and did our research. We couldn't not have made a better choice as far as price, customer service and quality of installation. Thank you Tricia and The Wood Floor Company.

This experience was white glove service from start to finish. We were walk ins seeking carpet…read morebinding. This is a skilled trade, and a hard ask. Friendly greeting immediately, very fair pricing, we left our giant thick impossible rug there and got a call a week later that it was ready for pick up!! We didn't have to follow up with them which is rare these days. They even gave us back the remains of the extra pieces of our rug. The binding was top notch quality work. We couldn't be any happier! We are currently re doing our historic home and this is my only stop for carpeting, binding, and tile. So much to choose from and unlimited abilities to customize your home. If you are in the market please make this your first stop, you'll need to look no further! P.S. the most plush, thick carpet EVER!!

I have used Britts carpet for over 15 years and always had a good experience,…read moreI don't know what happened BUT this time was a nightmare. we purchased the Vinyl Plank Flooring they came out to measure; they gave us an estimate for the materials and labor to install ,they added some prep work as well for the floors. we agreed on a price , we gave a deposit and scheduled the work. The few days before the installer called and wanted to come a day early which was the 4 of July, I said not a problem, I did tell him we need some floor prep I wanted to make he was aware. now the day of installation the head guy comes in crazy like he did not know we had to prep the floors ,this is more work then he was told , now he is telling me it is going to cost me $5000 more if I wanted it done right , well of coarse I want it done right but I am not spending $5000 more .I have a estimate already and a contract for a specify amount , $5000 is more then the Floor product cost . let me mention this is only 1000 sq ft area. so after 1 hour of going back and forth trying to get these guys to do the floors, they left the JOB. Since it was a holiday, I had no one to speak with , so the following day I told Britts my experience, they apologized for this told me they will talk with the installer, they never offer to get another installer out, I never hear don't worry we will make this right for you, " Just I am sorry this happened." so I said just charge me for the floor material I will find an installer, they delivered the floor to my house . I am very disappointed with their follow through on this I guess they are so busy right now losing a long time customer doesn't matter.