I have used this company on & off for 20 years for my car & motorcycle insurances…read more They can be a little more expensive than the online brokers on today's markets but it's nice to be able to speak face to face to someone about a claim than being held on the fone. I have always found the counter staff very helpful & friendly but the owner gives me the creeps.

Having banked with the Abby for many years & used the financial advisors for advice on investments,…read moreI would recommend the services of this branch. The staff are both friendly & knowledgable about the services they provide. Of course it's now called Santander but the service is still the same. I base this review on a visit to another high street bank with my partner, who was in my opinion badgered to buy/take up services that we didn't need or want. Never had that in the Abby.

This small branch of Barclays is open on Saturdays which is useful…read more They have a cash-point outside but parking is very limited so, if you're in a car, it's not so easy to stop and grab cash quickly. The staff are always polite and it always looks tidy inside. I've never had to queue here so even when I drop my quick payment envelopes off I can hand them directly to the staff behind the counter. As an account provider I wouldn't recommend Barclays but, as a branch, this is one of the better ones.

I am a Barclays savings account customer so this means I have to visit this branch quite often to…read morepay in amounts I wish to save. This branch is right next to Bells in town and very convenient. There is a cash machine outside. Unlike Natwest I find that a suitable number of desks are open and the queues move very quickly. The girls are polite and helpful. There is also a selection of free pens available! If their interest rates were better I'd move to them for my current account too! Overall this is a great bank with good customer service.

I had a problem with my Secure Key, and, as there is now no HSBC branch in Hartlepool, i contacted…read morecustomer service in India? I found, after 3 wasted telephone calls that i may as well not bothered with, due mainly to language difficulties. Twice, i was sent 2 Secure Keys, both of which turned out to be faulty. I then decided to see a Bank manager. The HSBC Guisborough was the nearest which had good parking facilities nearby. After around 15 minutes with Mr Oliver Russel everything was sorted to my total satisfaction!

There's not much to this branch - no counter service, just a load of ATMs and a couple of rooms at…read morethe back for appointments. That said, the staff there are excellent. I dealt with a bloke called Wayne (I think he's something to do with business, but he helped me with my personal banking enquiry) and he was top dog. Banking with a sense of humour at last! It's not the easiest place to get parked at, but if you're in the main street anyway then it's handy enough to call into.

This is my local branch of Barclays - I've banked here for years and have always been pleased with…read morethe service. The staff are really friendly and helpful, and even when it's busy it doesn't seem to take them too long to get through a queue of customers! This branch is located on Yarm High Street, about half way along the High Street, on the same side as Sainsbury's.

I don't actually bank with Natwest but have often been inside this branch with a friend…read more There is always a queue for the counter service so give yourself plenty of time to visit. There's is usually a shorter queue for the help desk and the staff are always really helpful. They have private rooms for discussing your account in confidence or if you need to sort your overdraft, loan etc. Their 'quick pay' service is a small postbox on the wall and not very secure in my opinion. There are cash points inside as well as outside; the outside ones are usually quite busy. Overall, it's clean and tidy inside with friendly staff, it's just the queues that let it down.

I really don't think this branch of natwest is suitable for the amount of people that use it,…read morewhenever I go in there is always a queue right up to the door, which means that if you need something from the cash counter, you're in for a long wait as they don't often have many staff on, which surprises me as there always seems to be lots milling about the place, just not on the tills. On the upside whenever I go in, despite the wait the customer service is always excellent, and very rarely need to wait for an issue with my account to be resolved. They have 2 cash machines in the branch, which is useful because often the ones in the wall outside are being used by people who don't actually bank with natwest, so they rarely use the ones inside and they usually have little or no queue.

This is the main bank on Thornaby Town centre and I have had an account there for the past 30 years…read moreand I cannot fault the service I have received. The layout of the bank is good - it is easy to see where you need to queue for various services. The staff are curtious and efficent and always seem to deal with the queue for the counter service very quickly. The cash points are always stocked up and working.

This branch of Darlington Building Society is located in a central position on Yarm High Street…read more It's only a small branch, with just two cashier counters, but I think they do have a more private area towards the back of the office if you need to discuss financial matters without other customers being able to overhear. The staff in this branch are really friendly and always go out of their way to be helpful. I can't fault the staff at all and would definitely recommend this branch. I have savings accounts with the Darlington Building Society, and also have my mortgage with them at the moment. I've had my issues with the Head Office being slow and causing unnecessary delays with my mortgage, but I have to say the staff in the local branch were always helpful and they did whatever they could to help speed things up for me.