They had friendly staff willing to help you as much as they could they also have good quality…read moreproducts and prices are not bad either so go see what they can do for you

I bought a vape pen within the last week and it's halfway full and it stopped working. I called and…read morespoke with an associate who referred me to the manager Alex. Alex told me that there's nothing she can do because I don't have my receipt. I just don't know if a disposable vape pen should be a valid receipt to keep anyways. After I asked her who else I could talk to there, she said her managers name is Terry and that I can talk to him tomorrow. Then she acted like she lost her temper with me and said fine I'll just exchange it. When I arrived at the store. I caught Alex talking bad about me with another employee laughing. I asked her why I just caught her talking about me and she said I didn't. She took my vape pen from me that was no longer working and looked at it suspiciously and said that it's a different shape than the ones they carry. I couldn't believe that . I told her just to open one up and she'll see it's the same shape and she said no that she can't, but she knows it's not the same shape. She accused me of bringing in a product that I got somewhere else. I couldn't believe it . if you look at their website if your options tells you why they're different and how their products are better and how their associates really do care but obviously they don't. The attitude and unprofessionalism that I got in person was one of the most memorable worst experiences in customer service I've ever had in my life. Alex is obviously in need of some coaching and some honesty from a supervisor. Alex could really use a demotion, or at least some corrective action for the way she treated me. Especially in front of her other associates. What did those other associates learn today? How to talk bad about someone behind their back and accuse them of something there innocent of. What kind of a customer did she create today? A raving fan? From now on I will drive out of my way and pay a higher price gladly because I'm not doing business with Alex or with pure options. I wasn't asking for a new vape pen. I just wanted what was fair and wanted it explained to me professionally and without judgment. That seemed to be too much to ask out of the manager Alex. People like this are a disgrace to customer service. She never tried understanding my point of view. She never asked me how I felt. She never apologized. She only accused and acting suspicious to the point of losing a customer. Alex is an embarrassment to management and to pure options. I feel sorry for anyone who has to deal with her and definitely stress caution to any subordinates. This is not how you treat people. This whole situation could've been resolved with an apology and a 10% discount towards a new vape pen I think would've been fair. She did exchange it after making me feel like a liar and a con artist. Shame on you. I expect more out of pure options. Especially after all that on your website about how you're different. It's all BS I guess.

Excellent friendly curb side service. The lady came to our car with a menu and had some great…read morerecommendations.

Paige was awesome! Stop here on your way north! Great selection of all products and the whole staff…read moreis very friendly and knowledgeable.

FANTASTIC. Good people take care of good people. I came here for the very first time with my…read morehusband and father about 6 months ago. DePeris took excellent care of my family, very patient with my father's questions. He is very good at explaining things with the utmost clarity. My husband and I returned today, and we were SO excited to see him. Peris had the same fantastic energy and charisma as he did the first time, and he remembered us! Thank you so much for your hospitality.

I'm from out of state and they still honored my medical card. Prices are unreal for me as I'm from…read moreIllinois with probably the most expensive cannabis around. The people that work here make the place as good as it is. Wonderful and helpful. I really liked being able to see and smell the product. If I'm ever back in Frankenmuth, I will happily come back.

Comfortable, inviting interior for hanging out with friends or a quick afternoon break. Craft Hemp…read moreCompany shares a retail space with Craft Juice Company - fresh pressed juices. Clever way to get customers in the door. Staff is friendly, plenty of space to relax or grab your items/juice/smoothie to-go and enjoy walking around downtown Midland. Hours open vary, a lot. Posted times on the door keep changing. Highly recommend, get there early!

Very helpful staff, great value and selection of salves and related products. I am 100% disabled…read moreArmy Veteran with 60 replacement surgeries, including spinal, knees, shoulders, hips, achille tears and their products immensely aided recovery and pain with my Doctors' blessings.

They had a nice selection to choose from and the prices were very good. They offered a lot of…read morespecials and discounts. The staff were friendly and helpful.

Employees are very pleasant and knowledgeable. Products are better than most I've tried. Will…read moredefinitely continue to use this business

This is the third time the same guy (budtender) did not put all items in my pick up order it's…read moreobviously something he's doing on purpose because it only happens when he is my budtender everyone else is great at this location very disappointed...

Ive had nothing but bad experience with prerolls with this dispensary the dragon fly prerolls taste…read moreas tho im smoking trimmings the dispo ones taste just as bad if you dont buy a certain brand itll taste like trimmings

Just moved to the area from places without legal weed. It's been decades since I smoked, and have…read moreonly tried edibles a few times. Chloe suggested tasty gummies for sleeping, with a new customer bonus of Indica. Fair prices, good quality, excellent service.

Level of knowledge of employees is terrible. I called the store multiple times to arrange a pickup…read more I paid under my sister's name since she was picking up my order. When she arrived they charged her for the order and kept my money from my original order from the financial service they use "Dutchie". The reason given was the four other employees I spoke to did not know the rules. WTF? Done with these cats.

Have been going there since the beginning. And extremely satisfied and not only with the product…read more But with the wonderful people that operate. That place?

Great prices on edibles, cartridges and flower! The staff are friendly but most importantly they…read moreare compassionate and caring about the patients needs.