I got the service from this company a few days ago. Today, I realized that I was charged a "mandatory" tip of 40 dollars (20 dollars per trip) for the service. The "mandatory" tip amount is not an information given on the web page neither on the confirmation email I got from them (the email only specify you have to pay the tip but never its amount).
When I called the company, they told me the tip is common across companies proving the service and that's why I HAD to pay it. It is NOT true that all the limo companies required you to pay the tip, it is NOT true that the tip amount has to be $20 dollars, and it is NOT true that the gratuity for the limo service is mandatory for the customer.
At the end of my call, I told them I was going to write this review so people would have full information about the price before getting the service. As a result, they treated me to take me to court if I decided to post this review.
For NOT providing all the information regarding the cost of the service, and for threatening customers with litigation, I give this company 1 star. read more