Thank you for your services in providing US Passport renewals. Earlier this month, I ran an errand with my Mom and Uncle for them to renew both of their passports. It's been years since I've come here, probably over 15 years when I brought my Dad here when he had to renew his passport too. The clerk understood how much this is needed and I appreciate their kindness. I don't remember how organized and how quick the process was back then. The staff was very professional and friendly to all of us whenever any of us had questions or came to visit. Friendly staff members. Always willing to assist. Thank you for your help. read more

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The staff are courteous, extremely patient, and very respectful. From the moment I arrived, they were organized and approachable, which made the whole process feel less stressful. They took the time to answer my questions clearly and didn't make me feel rushed, even when it seemed busy. I also noticed how they treated everyone with the same level of professionalism and kindness. Overall, the experience was smooth, and I really appreciated how helpful and accommodating the team was. read more

Had a great experience at the Philippine Embassy! As long as you come prepared with all your forms and documents, the process is super quick and efficient. We arrived at 9:30 AM for a 10:00 AM appointment and were out by 10:05 AM. The staff were all very friendly, helpful, and professional. Definitely one of the smoothest embassy visits I've had. Just make sure you have everything ready ahead of time! read more

Not helpful at all! This person that assisted us made us feel dumb and that we should know what she's talking about and just told us to go to their website to look at requirements needed for dual citizenship. We planned ahead for this appointment due to time constraint and nothing came out of it because of this persons arrogance and inability to provide at least a decent customer service. A zero rating would be appropriate for this place, since this is the second time we've been here within 2 months period and both visits were all for nothing. read more

I rate my experience as ZERO stars!! This has the most laziest and rudest workers ive ever experienced before. Instead of helping your fellow Filipino customer because we all can't fly back home and were forced to notarize with you folks, she made me feel dumb. The notary lady blamed me, instead of doing her job and actually reviewing the documents before making me sign it. She should do her job correctly instead if blaming others who is not so familiar with tour processes and requirements. And why is it so hard to make more copies. Instead she grumbles and tells me "you go to an American facility and you follow the rules and that you should do the same here." But ive been to an "American facility" and they've always helped me and never ever gave me this much trouble or rude remark. They've always be happy to make simple copies for me. Where is the pride in helping other filipinos? It's such a shame as a filipino to have to endure this kind of treatment. read more

My friend needed a ride to pick up some official documents. Was impressed at how organized and efficient they are. Took us less than 5 minutes to get signed in and depart with the paperwork. Parking lot is small so it stays crowded. Be careful exiting and pulling in as you exit off Pali Highway since you are forced to share the same space with exiting traffic (Roger that... only one lane in and one lane out... if one of the exiting or entering vehicles is a truck or large SUV, someone could get rear ended by Pali traffic). Just be careful and slow and you'll be ok. New construction evident in the form of an annex which will help relieve congestion. Original facility looks about 175 years old. New building under construction is retaining some of the same architectural features which I liked. Mahalo (Maraming salamat) for reading my review. read more

Make your appointment online at passport.gov.ph You'll get an email confirmation for your appointment on the email there's an attachment print out the one with the barcode. They don't need the print out for the appointment confirmation bring your old passport and green card They don't need the money order anymore, You can pay there with your card for the $60 fee. an envelope a stamp worth $8.95 (both you can get from post office, just say for passport they know which envelope to give you) on the day of your appointment, Make sure you don't have any lashes on or they will make you remove it. You'll get text updates as to how many are waiting ahead of you You don't need to check in Just go inside the consulate when there's like 1 person ahead of you They have waiting area but since it's small they don't really like people waiting there. they want people that's already on the screen queue sitting inside lol read more

Consulate General of the Philippines - waiting area - Embassy Near Me - Honolulu, Hawaii

My son and i needed to renew our passports, you need to make an appointment online. Make sure to plan ahead cause available appointment times are usually 2 weeks out. We get there and there's a nice security guard ready to greet you and direct you where you need to go. There's a screen with names and the window #s. There's a lot of seating area outside cause inside there's just no room, you go in there when your name is called. It's not hot cause for some reason, it's always super windy over there. There's also a bathroom near where the ramp begins which is all the way down past the flags and to your left. The bathroom is clean and spacious. I was able to bring in my son's stroller. No changing station though. Inside, friendly staff ready to take in your application and whatever questions you may have. The whole process is pretty quick. We were there for 30 minutes and that's it! They check your documents, you pay at the cashier window, get your picture taken,l and thumbprints, and off you go. We got our passports in the mail in 3 weeks. read more

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I'm so grateful that they have a consulate here in Honolulu. You have to make an appointment and yes it takes 2 to 3 weeks for a passport appointment. I've been here so many times to get all my paperwork done as well as my kids because you know how hard it is to get passport in the Philippines with all the "runners" "extra service" and just the hassle. I had a bad experience a few months ago with this office when I was trying to reach them for a question. I didn't want to go all the way down to Pali if I don't have the right documents so I was calling them multiple times a day but no one answered, I left multiple emails and voice messages but no one returned my call. Their website is not regularly updated! Oh God they made me feel stupid one time when I only have three copies of my documents as stated on the website but the lady gave me a paper that she took from the form slot inside their office that said I needed 4 photocopies so I showed her my print out that it only says 3 on their website and she made me feel like I'm not following the instructions (that's why I was trying to call them because I don't want that to happen again) so from then on I just bring four photocopies of every single paper I have. parking is not a problem. The security guard is very knowledgeable although I don't think he speaks Tagalog which is a little frustrating for some of the Filipino elders who goes there because you can just see them trying hard to communicate with the guard and I know that feeling that sometimes it gets intimidating.. so I think the guard should also learn how to speak Tagalog because of course you work in the consulate of the Philippines. I don't know, when you go inside this consulate, it has that "pinoy vibe" uppers / whatever. Just go in and out and make sure you have copies of all your documents. Ooh, they do debit & cash now! read more

This place used to be chaotic... the line used to be so long.. people make their own line.. inside of the consulate used to be packed.. But ever since they enforce the appointment, it got better, they also take care of their elders. If you senior citizen, you don't need an appointment. That's one thing I like about the new system.. The only suggestion I can give is, that if you come from other island, bring your own stamps.. or they should sell it there.. read more

I called the consulate inquiring about the process for applying for the special retirees visa. They were busy helping appointments so I left a voice message. I received a call back and they provided a thorough explanation and even directed me to the appropriate State of Hawaii government agencies. It's was nice to be treated so well by a foreign consulate. Mabuhay read more

I researched via the Philippine Consulate Website what documents I needed to bring to do what I needed to do. However the website isn't entirely accurate, so I ended up needing to come back a few times to get everything done. I have to say with each visit, everyone was very nice and respectful, and the ladies behind the glass are SO helpful. I haven't read all the bad reviews here, but as long as you're respectful and bring all the required documents and cash payments, you won't have any problems. If the staff seems curt, it's because they deal with all sorts of people and are probably expecting people to be rude to them right off the bat. That being said, they DO NOT answer their phones and the mailbox is always full. If you come, make sure you have plenty of time as you never know how long the lines will be. read more

Consulate General of the Philippines - Embassy Near Me - Honolulu, Hawaii

My experience to get a Filipino document notarized (aka "Red Ribbon & Dry Seal"): Hours: Weekdays from 9-4 Document pickup: Weekdays from 2-4 To enter the parking lot (http://www.yelp.com/biz_photos/I7Xi4n42HCeADUkyD1pkjA?select=UcZn9XC5G5g3ixmWnKAFNQ#DCVfrkEQx1LaHts7qrqR1Q) you need to make a fast right turn, and it doesn't help that the entrance is small and covered by bushes. I got there a little before 9 a.m. and only a few people were waiting. The landscape is okay, I really like the colonial look (http://www.yelp.com/biz_photos/I7Xi4n42HCeADUkyD1pkjA?select=UcZn9XC5G5g3ixmWnKAFNQ#7B_hYUxTX47qkqIvkCoNWQ). The public entrance is next to the parking lot (http://www.yelp.com/biz_photos/I7Xi4n42HCeADUkyD1pkjA?select=UcZn9XC5G5g3ixmWnKAFNQ#F-ok7bVPzpEOL_GrLOt0RA). Restrooms are located on the side of the building and needs to be maintained - there's no soap! The cost to notarize a document is $25, which is reasonable, but you have to wait the following day to pick it up, and only from 2-4. That is very very very inconvenient. I could have paid an extra $10 to have it expedited and picked up the same day, but that would mean waiting for 5 hours since pickup is from 2-4. The people are really friendly and helpful, it's just the procedures need to change. I don't know anywhere else that can do a Red Ribbon & Dry Seal in Hawaii, but if there is another one, please let me know. 31 Yelps Review Challenge - 18 of 31 read more

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this is the worst place! applied for my dual citizenship and their lady "officer" is the worst! no customer service or even human courtesy in her. she either does not love working here or does not love life at all to be this rude to other people. it's ridiculous people like her still exist. from the start, she spoke to me in a condascending way, tried to still be respectful. second time around, she made me wear a mask when her coworker and other people weren't even wearing one. no sign was put up what so ever that they are requiring a mask. moreover, they had a security-if mask was mandatory, why did he not ask me to wear it before he escorted me in!? overall, this ruined my whole mood in being a filipino citizen-as she is representing us, but the rudeness is what she had shown me. read more

You have to book appointment and schedule is 3-4 months out to renew your passport. So my family had an appointment on May 10 2022. The staffs are very friendly, which I think is the only positive thing about this place. The process is horrendous! I got advised that we will receive our new passports in 6-8 weeks. I was okay with that since our trip to Asia is mid-July 2022, so plenty of time. I got all but 1 of the new passports in June 29, trip is July 16. I waited for the passports to arrive before booking any tickets, this is not a vacation but more on medical reasons. ONE passport still has not arrived until now, and it's the passport of the youngest in the family! I have called maybe a hundred times, emailed multiple times, left the admin numbers of messages because you cannot get any correspondence on the phone, I was begging literally to have someone look into this because it's been 2 weeks since we all got ours but our baby did not get hers yet, and NOBODY returned my call, NOBODY emailed back, NOBODY is helping me! Are you guys telling me to leave my minor daughter behind? I WANT TO COMPLAIN TO THE HIGHEST AUTHORITY to see who dropped the ball here. Did you lose my kid's document? Did you even process it at all? What is wrong with all of you people??? read more

been waiting for my wifes passport for so long now. they don't even return your call. this is not the philippines! corrupted officials!! i see you guys just sitting on your asses .get to work!! don"t answer the phone like your having a bad day!! duterte should make an investigation on how they doing there job there .just lazy lazy lazy! pork barrel!! show up to work and do nothing to just get paid. bathroom fithy!! maybe corona virus in there no seems sanitized !! clean the bathroom too! read more

It's hard to make an appointment online, I've been trying to make an appointment for Dual Citizenship for over 3 weeks and it always says "currently no slots available for Dual Citizenship". read more

I've been trying to contact the consulate but ALL OF THEIR PHONE NUMBERS ON THEIR WEBSITE ARE NOT WORKING, voice mailboxes are full, and I did not receive a single reply even from their e-mail. I tried to call another duty officer but failed to give me an update. All I wanted was a reschedule for my passport renewal. It says on their website that a reschedule request should be within 3 days from the initial schedule. IT'S BEEN 5 DAYS and I still cannot reach them. As a Filipino I am truly disappointed with the service. UPDATE YOUR WEBSITES AND CONTACTS. read more

The staff was very rude and disrespectful. Trying to renew my sons passport and they refused to look up the verification for his birth certificate!!! When I asked them politely to see what they have in the system they started yelling at me!!! Why on gods green earth do people like that treat their customers like that?!?!? Very miserable experience! read more

Disappointing service. They are already here in America yet they bring their unprofessional working manners from the Philippines. Makes me remember how lazy the workers are in the Philippine government. I had an appointment time, was there 15 mins prior yet I was taken 20 mins more from my scheduled time. And to top it off, there was no one in line. They are just taking their precious time chatting with one another. No one will help you nor look at you. I never want to return here. 5 stars for the security guard outside. He was the only one who was helping and asking us. I hope he continues to work here since he is the only one with a working attitude. read more

They have pretty bad service here. We had to wait a couple minutes to be acknowledged & helped. One lady was helping the lady in front of us, a few people were busy doing other things, and one man was busy at the front desk WATCHING TV! Smh. And I think someone else's review mentions that they open at 8? Well I guess they changed the time because now they open at 9am. I had to find that out by actually going there myself because neither their website or answering machine mentions their business hours. read more

They're probably not going to care about their reviews because their customer service just sucks and it's so obvious after my experience with them.. I went in to renew my passport but they're was a whole misunderstanding, and as I'm trying to ask what the issue was the gentleman who was servicing me at the counter completely "shushed" me and that just made me furious.. then said this was an office not a market about me just pushing the papers back to him under the plexi glass.. Seriously work on your customer service because that outdated system they got online isn't great at all lol but the only positive person who made this experience alright is the damn security guard who was just helping out the best way possible. read more

I haven't actually went to this place for the purpose of passport or other immigration services but my parents have and this place is pretty much the key to accessing and booking emergency flights to the Philippines and other Philippine/international related business. This place also holds a lot of Filipino and Filipino American events in the main area where they have a stage, tables, chairs, seating, and everything. You can hold events here that you want to organize, you just have to let them know in advance to see if the space is available. I've done a new cast here during Filipino Fiesta season, performed here for Fil-Am events, attended Filipino historical and celebration events, etc. It's a pretty nice atmosphere. Yelp 365 Challenge #92/365 read more

poor customer service i tried calling several times and no answer. I went there couple time back and forth and still didnt get my passport and i disnt wanna waste my gas since i live ewa! this is frustrating and irritating me! how hard can you pick up the phone!!! i wanted to put no stars to this! read more

Not what I expected from a consulate. For one it's located in a house which is right around the corner after climbing Pali which makes it pretty had to see. I was expecting the office to be in a more professional setting like in a commercial building. It's no wonder the staff hardly answer the phones! read more

Consulate General of the Philippines - Tall palm trees with huge trunks the likes of which I've never seen before! - Embassy Near Me - Honolulu, Hawaii

Staffs are very rude. Tried asking a question and their answer was "it's not the consulates burden". It makes u want to snap back.

So many of the reviews are so similar in customer service. And true! Rude, unprofessional, no one ever picks up the phone. Hire a darn secretary to answer the calls! Office is so small everyone is walking in and out or standing in the area you need to be in line for. Good seating outside but needs to be cleaned, many of the chairs had bird droppings, tables they had set for people to use fill out applications were dusty from the weekend. They should have a PA system to call your number or name so people can wait and sit outside instead of everyone is packed like sardines in that little office waiting for their turn in line, not wanting to of course to miss their turn. Be prepared to wait! We were there for hour and a half waiting in line although it only took 5 min to get my pic taken and fingerprints done. read more

I thought I'm going to wait for many hours to renew my passport but it was too quick and employees were very helpful. This is the best experienced of processing my documents. I only lose couple of hours of my work. Mahalo to Philippine Consulate in Honolulu Staff! read more

People are nice, I thought I will wait for long but only takes 10 minutes and had to renew my son and I passport. They are all helpful no problem with parking spot :) read more

The staff are so rude and arrogant especially the guys as if they don't want there jobs at all.same people same attitude.this people shouldn't be working here.they should be friendly.you guys are not in the Philippines anymore. read more

This place deserves a 0 star. I've been to other Consulates in this island and this place is nothing. Especially to Japan Consulate where ALL THE STAFFS ARE SOOOO AWESOME AND PLEASANT AND JUST NICE!!!! Most of the employees here are rude, very grouchy as if they hate their job or something. Nobody say hi or goodmorning, nobody even smile! Very poor service. Very unprofessional staffs. I hate coming to this place, it just sucks coz I had to. Hopefully never again. So many times I went to this place and it's always, always the same attitude that these staffs would show. read more

To the grouchy employees at the Philippine Consulate Honolulu! We need you guys to act more professional. Stop being rude! You were put in that position to help and not upset your customers. If we ask questions, it doesn't mean we're stupid. It's because we do not know. Update your website and make the requirements clearer. If we brought one copy of the document when you need 3 copies, it's because that's what is on your website. It is not our fault, don't drive us away to make copies. That is not good customer service. Have a copier available for use because some of us are willing to pay rather than drive. Think about the customers who are unable to drive. Those who came to your office by bus. Stop being so cold! If you work that way in the Philippines, well, let me tell you.... You are in America. That's not how we do business here. Lastly, to that rude lady assigned in window #4, shame on you!!!! I hope you don't get treated like the way you treat people who come to you for help. Be nice! Be humble! If you can't, then get out and have someone better take your place. I urge every customer to make comments and be heard. read more

Can I just start of by saying WORST CUSTOMER SERVICE EVER!!!! First time I came here they treated me as If like I don't know what I'm doing. First of all, it's my first time renewing my passport so as an employee they should know right away that I need some guidance!!!! Unless they treated me like someone who's ignorant. Maybe... they do this to other customers as well, just because they know that these people just came from the Philippines. They think right away that you don't know nothing!!!!!!! Well that was just my first experience, second time was the worst! I called to follow up my passport because I haven't received it in mail for so long. So I called, plenty times.. nobody picked up the freaking phone. Right when somebody answered, that person gave me an attitude!!!! I asked nicely why I haven't received my passport yet and he asked me if I gave any stamps, so then I said I don't remember giving one. Then he talked to me like I'm some kind of idiot for even following up my passport when I didn't give a stamp. Like dude!! It's my first time renewing a fucking passport!!! If you ever go to this place, and RONALD HELPS YOU, HEADS UP!!! just know right away that it'll be your worst customer experience ever!!!! Someone needs to teach these people what a customer service is. You ain't working there to criticize people & make them feel like they're dumb. These employees need to learn that they work their to guide and help people out. Especially someone who has the same race as you!!!! Y'all ain't special so know your job!!! So many bad reviews managers should do something about these employees!!! read more

I've been here a few times with family and every time it has been bad service. I'm not trying to say something otherwise, but when I try to get assistance and I ask them questions they aren't able to answer, they give an attitude. I get the look like, "Why are you asking that?" If they can give clear constant directions, things wouldn't be as bad. read more

I really like this Consulate. The staffs that helped me were very wonderful. Their names were Juliet, Bobet and Rodel. They were very knowledgeable, instructive, sincere and attentive to my needs. Thank you. read more

whats the purpose of having a phone number when you people dont even answer the phone but then what can you expect from this people read more

My wife and I went to the consulate today to renew her passport and record our marriage. It didn't take long, the staff were professional and friendly and the facilities are nice. Lots of parking, which is often a problem around Honolulu. Love the shaded porch. Contrast this with the dreadful Hawaii state and Honolulu County services (like getting a marriage or birth certificate) and you see how bureaucracy can be properly run. read more

Called and left a message seeking information regarding covid restrictions and travel requirements to the Philippines. Got a call back the next day by Felix De Leon. He asked me a few questions about my moms citizenship that confused me a bit because at that time, I did not know the difference between naturalized citizen and natural born citizen. I told him politely that he confused me by the way he stated the question. Not sure why that ticked him off.. He then proceeded to blame me that I caused the confusion... I nicely tried to steer the conversation back to the reason why I called but with no avail (I was at my daughters dentist appointment so I did not want to sound like a jackass in there). He would not let me talk. He goes on about how I do not know what I am talking about and that I need to get my facts straight before calling and then just hangs up on me. If you do not have patience helping people with questions about this kinds of things, especially of the same race as you, why even bother working here? read more

It has been few years since I had been at this office. It is refreshing to see that they have a more efficient appointment system. I was scheduled at 1030 AM thru the system QLess. I advised that you upload the app as it will give you a real-time update by texting about your appointment. They have a huge TV monitor outside that flashes your name 15 minutes before your schedule. The QLess app updates about your waiting time and further steps in the process up until you finish your purpose for the visit. Thanks that now they used credit card for payments. You do not need to be super early as the programmed schedule is followed right on time. The only challenging part is getting the parking space. But even though their schedule is full, I did not see any huge crowd waiting outside. The room inside is clean and new however the space is still a little bit small esp this pandemic time. The counters are too near each other and to the waiting area as privacy is not observed. I can easily hear the transaction. The area to walk inside to the counter is narrow esp. for our tata and nana using wheelchairs or their walkers. My appointment is 1030am , I was called at 1034 am then lived the area by 1045 AM. I suggest that you download the forms you will need at their website to save sometime. In fairness, the improvement is a breath of fresh air. read more

terrible customer service and they lack professionalism! i had to report my marriage and renew my passport. the men were nice enough to explain the process to me while the lady who takes the pictures was rude and condescending. she has the nerve to say "you are still filipino" when i did not make my last name my middle name. it is apparently filipino rules which i was not aware of. she could have said it in a better way or explained it nicely instead of acting like a complete b*tch! she needs a good smack in the face. she is lucky i refrained myself from talking back to her in front of other customers. whoever knows this lady needs to tell her that she needs some professional training on how to treat other people who go in for whatever services. read more