Mahalo for the great and understanding customer service…read more Just a couple of sleep deprived parents trying to plan a break when my husband booked the wrong dates, for the wrong length of time. It was outside the 24 hour cancellation window but their concierge was so understanding Thank you

Chelsey was the pool attendant / bar specialist the very highlight of our trip. She was kind,…read moreattentive, and just a really great human being. From day one she remembered our drinks. Each day she greeted us and just made the experience very very memorable. The breakfast was decent for hotel food and offered a variety of choices & a omelette bar which was our favorite. The gave us happy hour drinks daily. We spent the majority of the time at the pool, it had ample seating area, full towel service, and the bar had good bar eats. The housekeeping could use some help. One day we walked in our room and couldn't tell that it had been cleaned aside from making the bed. However, when we requested towels they came immediately. We needed a band aid and had to have security come. I thought that was thorough but the security guy was not very friendly. The bathrooms could use some updating but it did the job. Very great access to the beach. Was decent for traveling with family.

Great experience! Had to come in to renew my passport, just make sure you have everything ahead of…read moretime. I made an appointment for 9am-10am and I received an email afterwards. On the email they provided a form that you have to fill out, I recommend making a copy to save yourself some time. The process is simple just make sure you understand! Mahalo for providing great service.

Thank you for your services in providing US Passport renewals. Earlier this month, I ran an errand…read morewith my Mom and Uncle for them to renew both of their passports. It's been years since I've come here, probably over 15 years when I brought my Dad here when he had to renew his passport too. The clerk understood how much this is needed and I appreciate their kindness. I don't remember how organized and how quick the process was back then. The staff was very professional and friendly to all of us whenever any of us had questions or came to visit. Friendly staff members. Always willing to assist. Thank you for your help.

Great stay Cheerful staff…read moreClean and neat hotel Recommend for an enjoyable holiday Thank you team Check in/out smooth

The location is hard to beat, right across from Waikiki Beach and within walking distance of…read morerestaurants, shopping and everything you'd want to do. The valet staff was friendly and efficient and everyone we interacted with was welcoming. Unfortunately, the room didn't match what I'd expect from a Hyatt Regency. There was a leaking bathroom faucet, a chipped sink, rust and water damage around the bathroom door, dark buildup around the shower fixture, heavily stained blackout curtains, visible dust and debris under the bed and dark spotting inside the bathroom vanity where clean towels were stored. The room also had numerous scuffs, patched walls and signs of deferred maintenance throughout. The location and staff saved the stay, but the condition of the room fell well below the standard I'd expect from this brand, especially at this price point.

Best 5 Star Hotel in Waikiki!!! This was our first time staying at the Outrigger Reef Waikīkī and…read moreit won't be our last! Our family had such a great experience from beginning to end. Minh, the front desk, was helpful, friendly, and made us feel so taken care of. Michael, our pool waiter, was efficient and friendly. He worked the entire day (double shift from morning to 10pm) and still had a smile at the end of day. Mr. Mark, the resident cultural teacher at the Ao Cultural Center, took the time to educate us about the native Hawaiian culture with such grace and Aloha. He taught us how to create a traditional Ti-leaf Kupe'e bracelet and even gave my daughter and I authentic Hawaiian names, KaNoeau (The Wise One) and KaUauluwehi (Waterfall of Abundant Nature). The Outrigger Reef Waikiki is more than a hotel. It is a magical experience full of Aloha with outstanding staff that creates an atmosphere that is irreplaceable!!! Thank you for giving us an experience our family will never forget. Until next time, Mahalo!!!

Ambrose at concierge is the best! I'd come back just to chat with him. That's Kuya right there…read more IYKYK Arrived in Oahu from LA around 9am, and check-in is typically at 3pm so I was expecting to just drop off luggage and wait until then. However, Ambrose said he'd see what he could do and was able to get my boyfriend and I a room early. We've been to Oahu several times but this was our first time staying at Outrigger. Our room was awesome (clean and spacious with a lot of closet and cabinet space) and the balcony came with a pretty good view. It was nice to have some poke and beers on there. You can even cast shows from your phone onto the TV which I appreciated. Location is so convenient and walkable to a lot of restaurants and shopping places and the beach. Yes it is super touristy but that's Waikiki for you. Although we only stayed for one night (on our way to Japan), I appreciated seeing all the activities that Outrigger offers on the schedule that they provide for you at check-in. A restaurant called Monkeypod is conveniently located within the building and they have the best maitais. It's super helpful that an ABC store is also located within the vicinity to grab snacks, drinks, and some souvenirs. Overall the place is really nice and the staff is so welcoming and kind. Would definitely love to stay here again!

Hilton Hawaiian Village: Over 30 Years of Visits, and Still One of My Favorite Places in…read moreHawaii....!!! BLUF (Bottom Line Up Front): An absolutely spectacular beachfront resort in the heart of Waikiki! After more than 30 years of visits, Hilton Hawaiian Village remains one of my favorite places in Hawaii. Incredible location, expansive beachfront, wonderful amenities, and gorgeous ocean views. This visit included a fantastic Diamond Reserve welcome, an ocean-view upgrade, and Friday night fireworks enjoyed from our private balcony, cocktails in hand! Five stars, without hesitation! The Details: I've been coming to the Hilton Hawaiian Village Waikiki Beach Resort since the 1990s, and I absolutely LOVE this place! In fact, even when I lived in Hawaii back in the '90s, I'd occasionally treat myself to a staycation here. There's just something special about this resort that keeps bringing me back, decade after decade! We just arrived for another wonderful visit, this time for 12 days! We're combining a business trip and convention next week with two extended weekends of enjoying everything Waikiki and Honolulu have to offer. Not a bad way to mix business with pleasure! My wife will be hard at work the whole time...! (On her tan) ;-) This visit was particularly memorable because I recently achieved Hilton's new Hilton Honors Diamond Reserve status. Upon checking in, the wonderful lady behind the counter noticed my status, raised her eyebrows, and exclaimed, "Wow! You're the first person I've met who's achieved that status! Congratulations, and welcome to Hawaii!" What a fantastic way to begin our vacation! Even better, we received a beautiful upgrade to an ocean-view room with sweeping vistas of the Pacific Ocean, Waikiki Beach, and iconic Diamond Head. And as luck would have it, our balcony was perfectly positioned for the resort's famous Friday night fireworks! Rather than fighting the crowds gathered along the beach, we enjoyed the entire show from the peaceful comfort of our private balcony, cocktails in hand, watching the fireworks explode against the night sky above the Pacific Ocean. Absolutely spectacular! It's moments like these that remind me why I've loved this property for more than three decades. Another thing that makes the Hilton Hawaiian Village so special is its incredible location. You're right in the heart of the action, with easy access to Waikiki's restaurants, shopping, nightlife, and attractions, yet the resort itself feels like an entire tropical village. There are numerous restaurants, bars, pools, beautifully landscaped grounds, and one of the biggest advantages of all: a huge, beautiful stretch of beachfront right outside the resort! Unlike many other Waikiki hotels, where beach access can be limited or crowded, the Hilton Hawaiian Village enjoys an exceptional beachfront setting. It's also a surprisingly convenient location for business travelers, including those visiting military installations around Honolulu & Joint Base Hickham Pearl Harbor. I've always appreciated being able to handle business during the day and return to what feels like a Hawaiian vacation in the evening! After more than 30 years of visiting, I can confidently say the Hilton Hawaiian Village remains one of my favorite places to stay in Hawaii. The atmosphere, location, amenities, spectacular ocean views, and wonderful memories keep bringing me back. And this visit, with our Diamond Reserve welcome, beautiful room upgrade, and front-row balcony seats to the Friday night fireworks, is already shaping up to be another unforgettable stay! Five stars, without hesitation! Mahalo, Hilton Hawaiian Village!

Beautiful Ocean Views, but the Amenities Were Disappointing…read more My husband, our two daughters, and I stayed at the Hilton Hawaiian Village for three nights. While there were some wonderful highlights, the overall experience left me underwhelmed. Rainbow Tower & Housekeeping -- Excellent! We stayed in the iconic Rainbow Tower, and the ocean view was absolutely breathtaking! The room was very clean, and daily housekeeping deserves a round of applause. I also found the room rate reasonable, especially considering the beautiful views and beachfront location. Breakfast Buffet -- Overpriced and Underwhelming At approximately $50 per person, I expected much better quality and variety. The highlights were the excellent, high-quality bacon and four tropical juices, including guava, passion fruit, and orange. Unfortunately, the rest of the food was rather bland and uninspiring. The selection was limited, with options such as eggs Benedict, omelets, and loco moco. Overall, it felt like an ordinary hotel buffet with a luxury price tag. Swimming Pools -- Nice, but Good Luck Finding a Chair! The resort offers several pools, including two children's pools near the lagoon. Unfortunately, both were extremely crowded, and finding an available lounge chair was nearly impossible. The seating arrangements simply didn't seem adequate for the number of guests. The oceanfront pool near the bar was another disappointment. Although the pool itself was nice, there were no lounge chairs, only tables and regular chairs. This meant that at least one of us had to remain seated rather than comfortably relaxing by the pool. Not exactly the resort experience we had in mind! The largest pool was beautiful and suitable for adults and children, but equally crowded, making it difficult to find anywhere to sit. Lagoon & Beach -- The Ocean Wins! The resort's saltwater lagoon is convenient for families, but I wasn't impressed. The bottom had an unusual texture, almost like artificial sand, and whenever it was disturbed, the water turned milky and cloudy before settling. I can't speak to the actual water quality, but it didn't feel particularly fresh or inviting. I much preferred the ocean! The beach was beautiful, and we had a wonderful time swimming. There were some waves, so extra attention is needed with small children, but the ocean was definitely one of the highlights. Elevators -- A Frustrating Experience! The Rainbow Tower has a smart elevator system, which sounds great in theory, but during peak hours, it was an absolute nightmare! We waited over 15 minutes just to get an elevator, which is completely unreasonable for a resort of this size and reputation. We were in the 22nd floor. Going up and down became unnecessarily frustrating, especially when traveling with two young children. A modern elevator system should make things more efficient, not leave guests waiting nearly an hour just to reach their rooms or enjoy the resort facilities. This was another major disappointment and something management seriously needs to address. Final Thoughts The Hilton Hawaiian Village offers spectacular ocean views, clean accommodations, excellent daily housekeeping, and a beautiful beachfront location. However, the overcrowded pools, inadequate seating, disappointing $50 breakfast buffet, and underwhelming lagoon made the experience less enjoyable than expected. For a resort of this size and reputation, I expected a more relaxing and comfortable family experience. Would I stay again? Probably not. I'm glad we experienced it, especially the gorgeous Rainbow Tower views, but next time I'd prefer a smaller, quieter beachfront hotel where enjoying the pool doesn't feel like competing for a parking spot!

12/5/2022: Attempting obtaining a Korean Visa; HOWEVER . . .Take Bus 42 from Waikiki and Transfer…read moreBus 65 via Ala Moana Center. Ride Bus until, Bus 65 arrives at L'aimi Place and Pali Highway. BTW: Korean Consulate couldn't help me because I'm not a Korean National; still, the Korean Consulate Representative helped me obtain the proper way expediting my Visa application via the K-ETA APP!!!! WTH!!!!???? NOBODY at either San Francisco nor Los Angeles Korean Consulate Offices never gave me the assistance I desperately needed!

The Korean Consulate in Honolulu, Hawaii is located on the Pali Highway, across from St. Stephen…read moreCatholic Church where I was baptized and confirmed. I would see the Consulate every day as I would pass by on the way to school and work. Because today (10-9-20) is Hangul Day, I decided to take a look at the property. What is Hangul Day? Hangul Day is a National Korean Holiday during which the Korean alphabet is celebrated! King Sejong the Great (1397 - 1450) created the Korean alphabet, Hangul, which is still used to this day! The Korean Consulate General provides assistance with passport and VISAs to Korea. Please feel free to contact them for more information! Hours of Operation are Mondays to Fridays, 8:30am to 4pm. Closed on Saturdays, Sundays, and holidays such as Hangul Day!

I booked Hyatt Place Waikiki Beach because it was one of the most affordable hotel options I could…read morefind in Waikiki where I still felt safe, and I was honestly pleasantly surprised. Check-in and check-out were both incredibly easy. And whoever had the AC blasting on full cold before I walked into my room -- THANK YOU. After being out in the Hawaii heat, walking into that cold room felt amazing. You can tell the room itself is older, but it also looks like they've made an effort to refresh it. The walls had newer paint, everything was clean, and the towels were fresh. The biggest surprise, though? THE BED. I was not expecting it to be that soft and comfortable! I slept so well. Is it the fanciest hotel in Waikiki? No. But if you want somewhere clean, comfortable, safe, affordable, and easy to stay at without paying luxury-resort prices, this absolutely did the job. I'd stay here again.

This was my very first time staying at a Hyatt hotel and it was quite pleasant. My friends and I…read morestayed between 2-3 nights and my aunty friend got us a Friends & Family discount through her daughter who works for Hyatt. Check In is 3 PM and Check Out is 11 AM & we checked in a tad later maybe around 5-5:30 PM. Overall, I shared 2 nights with a friend and we were able to split the payment between our 2 cards thanks to the Front Desk. I paid probably $221 for my share of the 2 nights which was pretty reasonable for Hawaii. They gave us a $5 credit for drinks/snacks at The Market (which we didn't have time to take advantage of) and a small Hilton bag with 2 bottles of water. The room was surprisingly pretty spacious for the Double Queen Beds, a TV, mini fridge, desk station, comfy couch, and closet. I'm usually one not to sleep well in hotels but I was exhausted from my first Oahu day and slept real good for the 2 nights! It wasn't extremely cold too, it felt like a nice 72-73 degrees. The Breakfast Bar (aka buffet) was included and opens at 6:30 AM and ends 9:30 AM Monday-Friday and at 10 AM on Saturday and Sunday. It was located on the 3rd floor where the pool is located and quite windy. There was a good selection of cereal, toast, bagels, oatmeal, yogurt, pineapple, granola, hot food station (which had Scrambled Eggs, Portuguese Sausage, Pork Link Sausage, House Potatoes, Waffles, etc.) and my absolute favorite, hot rice and Miso Soup! There was Apple and Orange Juice and a nice selection of Hot Tea and Coffee which you can take to go as well. Downside was parking was $62+/overnight. My friend found a parking structure nearby of walking distance which charged only $45/night so we saved a bit especially with renting a Tesla (the closest Tesla Supercharging Station would be the International Market Place-Target Parking Structure on the 4th floor on the left FYI). Overall the Hyatt was welcoming but because it was summer, prepare for lots of families and some wait time with elevators. There was a Domino's Pizza downstairs if you have some mid night munchies lol!

Staycation! First time staying here. We got a great kamaaina rate…read more The property is located on Kuhio. It is older but still in great shape. The room was comfortable, had a great lanai, mini fridge, nice shower with super hot water! I booked a two Queen City view and was upgraded to a higher floor but it only had one bed. My husband and I had our two young kids so I asked the front desk if they could bring a cot for the kids. We really enjoyed the pool deck, the pool is great sized and shallow, it's 4 feet throughout. They have a small jacuzzi. There's a bar that serves food but closes at sunset. My kids loved the mini golf!! It is a legit course. There was also a large connect 4 game. And the fire pits were so nice at night. We watched the Magic show in the hotel which was excellent! We checked out the bar Casamigos on the 37th floor for a drink and it was cool, with live music. Hotel location is great, lots of shopping and restaurants and beach within 5 minutes from hotel. We would totally stay here again.

Reservations/customer service-they fail. My boyfriend has talked to 4 different agents, 4 different…read morephone conversations. They have gotten his name completely wrong each time. They agents don't know how to spell. The typos are with his email and his name. Vazquez. How difficult is that? He's literally spelled it out phonetically. So frustrating and unprofessional. Correction: 4th attendant still made the same mistake. Spelled his name Dazquez rather than Vazquez. Even though his full name is in his email (which they sent the confirmation email to) and he's spelled it out about 3-4 times/phone conversation. This is how Hilton Waikiki treats their veterans.

We enjoyed our stay here in Honolulu. Checking was a little slow and kind of frustrating after a…read morelong day of travel. Only one person working at the desk and it took a bit before someone else was able to help. Afterwards we were provided a plastic lei and free water which was nice. Our room was really nice with a balcony you could sit on with a table and chairs. Decent ocean view. We had a fridge and all the standard amenities. The hotel offered different activities each day but we did not take advantage of those as we were pretty much gone every day. There is a restaurant on site but it is not open for breakfast. There are options nearby and the staff provided recommendations.

Stayed at Hilton Vacation Club The Modern Honolulu and had a generally decent experience. The…read morelocation is convenient, with restaurants, shopping, the marina, and the beach all within walking distance. The pool area is a nice place to relax after a day of exploring Honolulu. One thing worth mentioning is that I noticed tiny ghost ants around the coffee counter in the room. They were small, but seeing ants near the area where we prepare coffee was not ideal. I would have appreciated better pest control around food and beverage areas. Since I only noticed them on the very last night of my stay, I decided not to request a room change at that point. I'm confident the hotel would have helped address the issue if I had brought it to their attention earlier, but I hope they can keep a closer eye on this going forward. Overall, the property has some nice features and a convenient location, but cleanliness details like this make a difference in the guest experience. With better attention to pest control and room maintenance, the stay could be more enjoyable.

Traveling to China from Honolulu, Hawaii…read more.. My friend, Edwina, told me about the Narcissus Queen Tour. This year (2024), the tour was going to the Queen's hometown of Yunan. They were also going to visit Dali, LiJiang, XiZhou, and ZhongShan. I haven't been to these cities, so I wanted to go! Luckily, my friend, Irene, agreed to be my roommate! We went to their office in Chinatown Honolulu to meet with the travel agents at Skyway Express. They processed our paperwork for Visas, gave us itineraries, and even hosted a welcome/orientation luncheon for everyone to meet! The process was quite smooth, even with the refund for our flight since we added on a few days extra in Hong Kong before and after China. We paid for our flights on Expedia which turned out to save us some money! Skyway Express booked the five hotels, land tours, bullet train ride between KunMing and Dali, and flight between LiJiang and GuangZhou! The package included all admission fees to various museums and theaters, air-conditioned buses, most meals, tips for the drivers and tour guides, and unlimited bottled water! We're looking forward to the next Narcissus Queen's Tour!

Our party of 5 needed to get our China Visa. Learning that Hawaii has no Chinese consulate (Los…read moreAngeles being the closest), I searched for an agent. I read Yelp reviews and heard about this business and how well Simon was in helping with going through the process. He sent me an email stating what was needed. We gathered all the info and went down to Skyway Express (located by Singsing Restaurant). Simon filled all our Visa forms, collected our passports and called us if the consulate needed additional information. It took a little over a month to get back our passports with our China Visa. Definitely recommend this business. Total cost was $350 each person ($140 for the visa and the rest for their services) - money well spent instead of us having to fly to California and stay or fly back there when the passports were ready.