This was our first time staying near the "Mag Mile" during this Chicago trip. Our flight got us to…read morethe hotel around ten in the morning. The hotel was nice enough to let us check in super early. Guests get a free evening reception with light snacks and complimentary house drinks. A free made-to-order breakfast, which includes a buffet and omelet station, is also included. The location is perfect. Self-parking is about sixty bucks a day, so we decided to use public transportation while we were there. A main bus stop is right across the street from the hotel. We never had a problem getting to and from where we needed to go. The elevators were a bit slow in the morning and evening, but it wasn't a big deal. It was a great stay overall.

FILTHY ROOMS, A DANGEROUS SAFETY HAZARD, DISTURBING SECURITY CONCERNS, AND $7,222.22 IN DISPUTED…read moreCHARGES My experience at the Embassy Suites by Hilton Chicago Downtown Magnificent Mile was absolutely appalling. We booked two rooms for five nights to celebrate my father's 70th birthday, expecting the cleanliness, safety, and service associated with the Hilton brand. Instead, we encountered conditions that were disgusting and deeply concerning, particularly with a seven-year-old child and an eight-month-old infant in our party. Our rooms had blood on pillowcases, food debris left behind by previous guests, cockroach wings, mold in the showers, and garbage accumulating in the hallways. Most alarmingly, an exposed sharp object protruding from a chair caused an injury. Hilton later stated that the object was identified as a nail rather than a needle. Regardless, a dangerous object that causes an injury has no place in a guest room. We also reported an individual in the sky-lobby area who repeatedly stared at the children and made gestures we perceived as sexual and inappropriate. Despite reporting our concerns, the individual continued to appear on multiple occasions. Housekeeping and staff assistance were inadequate, and we ultimately had to clean parts of the room ourselves. This was not a minor inconvenience; it was a disturbing combination of sanitation failures, a physical safety incident, and unresolved security concerns. The billing situation made matters worse. Our original documentation reflected approximately $5,712 for both rooms, yet the disputed charges totaled $7,222.22--a difference of $1,510.22. Hilton claims both rooms were upgraded, but I was never consulted about or informed of additional charges for those upgrades. After months of calls, emails, complaints, and executive escalation, Hilton has acknowledged my concerns but has not provided the full financial resolution I have repeatedly requested. A partial credit and sympathetic language do not undo what happened. I would not recommend this property. The conditions we experienced were unacceptable for a hotel charging thousands of dollars under a major hospitality brand. The injury, unsanitary accommodations, concerns involving children, unexplained charges, and prolonged struggle for accountability have made this one of the most distressing hotel experiences I have ever had. I would never stay here again.

I stayed here last week for a conference. My room was clean and comfortable. The staff were nice…read moreand friendly. I had breakfast here both mornings and it was fine, nothing special about the buffet. I did not try the made to order omelets as the line was always long. The first night we were here, the bar was closed for a private party. The meeting spaces had plenty of room for our group. I did utilize the private Valet garage under the hotel which I liked.

We stayed here for 6 days for my daughter's 21st birthday and experienced the water being cut off…read morefrom about 11 pm on her actual birthday. When we woke up in the morning, it had not been fixed, and when we did get water, there was no hot water, which also meant we could not shower before going out for the day. We spoke to the assistant manager who explained that the hotel would credit us one nights accommodation for the inconvenience. We have still yet to receive confirmation of this credit 6 weeks later, despite numerous emails and chats.

Embassy Suites is one of my favorite hotel brands. I get points because they are part of Hilton and…read morethey provide what I believe is the best value for comparable hotels. Mainly: 1) Always a suite with a living area, for more room 2) Happy hours in the evening with complimentary drinks and some snacks (chips, pretzels, etc.) 3) Breakfast is included, and it's not continental. They offer a hot food bar and an omelette station. 4) Checkout is usually noon rather than 11 am. At least at this location it is. This location also has a pool and a hot tub, which I love. Hubby and I stayed here last weekend for his birthday/Valentine's Day and we had a great time. Looking forward to another staycation as soon as possible!

I had a great experience at this Embassy Suites for one night. It was nicely situated in an area…read moreclose to where I needed to be and relatively not far from O'Hare. The hotel is large with ample and free parking. The staff who checked me in were very nice (including the trainee) who was very friendly and confident. The room itself, although not a boutique hotel, was updated and modern enough to not feel like a generic motel. It was clean and spacious (and 2 rooms as it's an all suite hotel so there was plenty of space.) I loved that the fitness room was open 24/7 so I could get my steps in even if I got back late. I had a little bit at the included breakfast buffet (which was popping at 8 in the morning on a Saturday.) There were plenty of basic options and the coffee was serviceable. I'd definitely stay here again if I was coming back to this part of the greater Chicago area.

I had a small issue with my room and Brandon in Maintenance went above and beyond to resolve my…read moreissue with genuine kindness and care! He turned a stressful situation into a positive experience, and I'm truly grateful for his outstanding service. The food is lovely at the restaurant downstairs. And overall I had an amazing experience. I will definitely be back!

Booked prepaid via Hotels.com, but Embassy Suites charged my card an extra amount that was never…read moreagreed, and another incidental charge. The front desk clerk was rude and dismissed my concerns. While the manager on duty (Dan) promised a refund, the charge posted anyway, forcing me to file a bank dispute. ​To make matters worse, I found a previous guest's dirty underwear in my room. After three calls to customer service and a manager chat, Hilton's only remedy was a meager points--nowhere near enough to cover the frustration. ​Good breakfast and evening drinks, but clean rooms and accurate billing are bare minimums. I won't be returning

Stayed here for 3 days when visiting the Chicago area for a college visit. I was nervous about some…read moreof the reviews I saw but decided it was worth a try. I'm glad I did! Hotel was clean and staff was friendly. It was nice to have a two room suite (all their rooms are this way) so the kids could be in their own space without needing their own room. Our bed was very comfortable and the shower was devine. If you're planning for anyone to sleep on the sofa bed then just know it's not very comfortable due to the thin mattress, however sofa beds are notoriously uncomfortable anyway. The free breakfast was a big hit with us too since they had a made to order omelet station in addition to continental options and other hot breakfast choices. Another tip, be sure to take advantage of the evening reception to enjoy 2 free adult beverages (more than just beer or wine) and snacks (cheese, crackers, veggies and chips with salsa). All and all we were pleased and want to stay at an Embassy Suites again in the future.

Stayed here over the weekend - Saturday and Sunday. We chose this over other hotels nearby due to…read morethe indoor pool and jacuzzi. There's 4 of us, one king bed and a sofa bed. We got to the hotel at approx 8pm from a long drive and were eager for the jacuzzi. As soon as we checked in, all the common areas are packed and I mean packed with people! There seems to be a family reunion going on. We checked out the pool...it was PACKED with kids jumping in and out of the pool! even the jacuzzi was filled with kids and a handful of adults. So we skipped! We just decided to chill in our room. We asked for extra pillows for the sofa bed. They were out! Not a single extra pillow!!! Not only was that frustrating, there were kids running around the hallway yelling at 2-4am (kids running both days Saturday and Sunday at these times) and the room next to us must've had so many people in the room slamming doors and arguing at 2-4am as well!!! We couldn't understand where are the adults of these children just running in the hallway between 2-4 am! I swear never again to come here! The guests just blew our minds. Etiquette do not exist. Front desk/concierge were no help either.

Stayed here during a business trip and appreciated the location on Grand Ave, walkable to iconic…read moredowntown restaurants and close to the Mag Mile. The conference rooms are well-equipped and the on-site food options made all-day meetings painless. Rooms are spacious and clean; the AC system is quiet enough to serve as white noise, which is a plus. Security card access to floors adds peace of mind. Staff was genuinely friendly and helpful throughout my stay. However, the WiFi kept dropping, which is frustrating for a business hotel, something they need to address. The coffee is also genuinely bad, but nearby cafes are plentiful. Overall a solid choice for location and hospitality, but the tech infrastructure needs work.

The hotel was clean, and overall, I had a decent stay. The gym was nice, and having a restaurant…read moreattached to the hotel was a big plus, it was convenient and a great option for meals. A few things could definitely be improved. Having the digital key work: this was the first Hilton for me where it didn't work and I travel a lot. The pool was closed during my stay, but there was no sign posted to let guests know, which was disappointing. Also, be prepared for noise at night. Even on a higher floor, I could hear a lot of traffic noise from the cars outside, which made it difficult to get a quiet night's sleep. They do give you ear plugs but even then it can be louder if you aren't used to busy downtowns. Overall, the cleanliness, nice gym, and attached restaurant were positives, but the unexpected pool closure and nighttime noise took away from the experience.

When it comes to consular services, you can either hit the nail on the head or fling poop all over…read morethe wall and watch it slide down & giggle. Its either 5 stars or bust. Thankfully this consulate general holds jurisdiction over Kansas, otherwise our trip would have taken us to either the east or west coast. The staff here is amazing. They are very kind and always hospitable. They do NOT get that DMV feeling here at all. Point of advise, if you need self-addressed envelopes with tracking numbers, there is a Filipino travel agency on the 15th floor that can get you one for $25 (Average at post office is $18, but convenience way overrules cost considering the entrance to this place is in front of the Bean and there's no post office in reasonable distance). Be prepared to get here EARLY if you are going on a Monday or Friday. Be prepared to straight red-eye it if either of our days fall near a major holiday. The place will be stupid packed.

Very friendly filipino staff- they explained everything to be expected and are very kind and…read morepatient, making sure all answers asks answer--maraming salamat po Andre C

Great location We…read morestayed here because the hotel is located near most of the places that we wanted to go. The hotel shares a lobby with a Springhill Suites. The hotel is connected by a walkway to a selfpark garage. Our upgraded room was fine. The breakfast coffee was disappointing and the breakfast area got very crowded I the last 30 minutes that breakfast was served.

Solid choice for staying in the city. I had a Bonvoy FNA that was expiring so we decided to do a…read morestaycation at this property. The room was a bit dated but spacious and had a tiny kitchenette area which would be convenient for longer stays. The location is fabulous and walking distance from a ton of great restaurants. And the hotel is connected to a parking garage, and if you use spot hero you can get a pretty good deal (we paid $30).

I had recently applied for a Tourism (L) Visa at the Chinese Consulate in Chicago (FYI- they do not…read moreaccept appointments for applying for a visa). I'm visiting from out of state so it did mean I was taking a mini vacation ...twice, unless I decided to stay for 5 weekdays as it takes 4 business days to process and then you can pick up on the 4th day. I applied on a Friday and it was ready by the following Wednesday according to the pickup receipt. The day of pickup, I got there by 9:05 and I was like 3rd in line to wait for the office to open but once it's almost 9:30 you won't see the line in the lobby because the people will be making their way upstairs to go through security. You stay in the same order as when you line up downstairs after you sign in with security. Once upstairs, the line splits off depending on what you are doing. There's a separate line for pickup and a separate line for applying for the visa- so just because you see 10 people ahead of you, maybe 3 of them is for pickup. So, before you go to the embassy, you need to apply via the online form and you need to include a headshot of yourself on a white background, not off-white because the application will not let you move forward. I typed just my personal info in CAPS but did everything else in normal writing with some capitalizations. Though it says that filling in your "position" at your job and "job duties" as optional--You actually need to fill it because they will make you fill it on the spot if you don't. The "where you stay form" is not optional, though it says that...I had to fill it at the embassy so just print and have it ready to give to the officer. I had all my photocopies in color but I'm not sure if that matters but to be safe, I wanted the copies to look exactly as they are. I put that I wanted multiple entries for 9 years and something, and I got multi for 10 years and I am a US citizen who had a 6 months Chinese visa 15 years ago when I was studying abroad in HK. If you have all your documents, it should be very fast at the window. The day I applied I got to the building around 10:30AM, silly me brought a coffee up thinking I can drink it while I wait inside...SIKE. You can't bring any drinks or food inside the office. So, I was outside chugging my coffee! This meant, like 7-8 people passed me while I was drinking my coffee in a span of like 7 mins and I finally went through security at around 10:35AM? I was #19 but they were on #5. I was called around 11:30AM and it took less than 10mins for the officer to review my docs and approve it. They give you a pink receipt to bring back to pickup your visa! You can pay with credit card on day of pickup and it's $140--NO CASH ACCEPTED Here's what I brought with me: - my actual valid passport with at least 6 months - printed copy of my passport -my actual copy of old passport (this is required because I had a visa before) -printed copy of my OLD passport (this is required because I had a visa before) -printed copy of OLD CHINESE VISA (this is required because I had a visa before) - copy of your state ID - printed copy of your completed Visa application with the QR Code -copy of marriage certificate (because of name change) -Where you Stay Form They had 2 officers that were just for the visa application line.

The address is 1 E. Erie. Everything was very fast and efficient. They no longer have computers…read moreto use and making copies is .25. It would have taken us a few minutes because they are so fast and efficient but we needed to take pictures which took longer that the actual processing our documents. It is a great deal for the pictures and they looked better than the ones at Walgreens.

The location is perfect for my needs. I travel to and from Elmhurst to see family. Plus, the hotel…read moreis really close to Oak Brook Mall. They have a nice little bar/restaurant area just past the lobby and they have some pretty decent bar food there as well. Service is a little slow because the bartender always leaves the bar to go in the back. I've stayed here multiple times once with our Dog so it is Dog Friendly. The staff is usually very nice and accommodating. My only complaint is the rooms are pretty worn & outdated. The Place sure could use a renovation! The area outside the elevator on my floor had garbage overflowing which is not a good look! Not to mention it smelled like someone threw a dirty diaper in the garbage.

Hotel management, Cleanliness Comfort is a disaster!…read more The only plus's to this Hilton property are front desk employees and location!