After four years I have given up on Constant Contact. The email service works, but the use interface is very old-fashioned and unintuitive. Because it is so difficult to navigate, I've had to call customer support for questions as simple as how to print a report. The support people are friendly and helpful, but the software user interface requires too many reasons to need the support. I've stayed with Constant Contact because I've been able to do my email campaigns, but, after recently trying competitive services, such as Benchmark and iContact, I am definitely changing. Four years is too long to stay with an email service having an inferior user interface and no improvements during that time. read more

This may be a good service for businesses. However, ANYONE can just ADD you to their list to spam you here! When you click on unsubscribe link, you are forced to type your email address to unsubscribe! Unlike Yahoogroups, the company does NOT provide a console or dash board or a main screen where the so called subscribers or email users can login and see which groups have they been "signed up" for! So you will be forced to go through the same drill every time to UNSUBSCRIBE! read more

You could do much better than Constant Contact; read this article for better options: http://www.werockyourweb.com/constant-contact-vs-icontact-vs-vertical-response I made the mistake of signing-up for a "special offer" at a networking event. Unfortunately, when I started seeing recurring charges I attempted to cancel. Their billing department hold times are atrocious and I had to hang up on several occasions. When I finally go through months later, it took me over half an hour on hold. Most of us don't have the time to hold that long. They refused to refund me any of the charges saying I had not called earlier - which is not true. My suggestion is to think twice before you sign up with a company that appears to be spending all their money on acquiring customers and none of it on servicing existing customers. read more

The worst, do not use this company, i've been on hold for hours trying to cancel my account, tried live chat, had my assistants wait on hold for hours and no one picks up. I am going to have to cancel the credit card I used or have them refuse billing to cancel this service. They don't even deserve 1 star. read more

First time using an email marketing website. Not a good experience with these guys. Overpriced and got nowhere. If you're a small business this isn't the one for you. read more

BEWARE OF FRAUD with this company, Constant Contact. They fraudulently charged my credit card. I have no idea how they got my credit card number, but a charge showed up in the amount of $21.78 at 3:19 a.m. on the morning of 11/4/18. I have since canceled my credit card and reported the fraud to my credit card company. I also filed a complaint with the Federal Trade Commission. In the meantime, if you Google this company you will see that there are many other people who have been scammed. I also sent an e-mail to the Constant Contact PR department and notified them that I filed a complaint the with Federal Trade Commission. If you have been scammed by this company go to: https://www.ftc.gov and click on "File a Complaint." read more

Constant Contact's customer service is lacking to say the least. In working with a small non-profit, I was told that our subscription was cancelled without further charges, and that my contact list would be stored for three months while I tested out MailChimp. The non-profit account was then auto-billed for a larger monthly payment. When asked to reverse the fee, Constant Contact replied that it did not follow their protocols. MailChimp is a better service and offers cheaper rates to non-profits. Save yourself a headache and choose a different email marketing platform. read more

This company will never will receive our business again, and they shouldn't receive yours either. To my utmost disappointment, Constant Contact did not comply with the commitments that they had given me or my team. They continuiously manipulated us to believing that our results were more substantial than what they actually were. The representative that was assisting us with templates was persistent to dismiss our wants and our abilities to create templates that we thought would function best for our company. He had a condescending arrogant attitude to try and make us believe that we knew nothing about our business and profession, as he has superior knowledge. Overall, a horrible experience, waste of time, and waste of money, for the results are non-existant. read more

I had never HEARD of Constant Contact until I found myself buried in spam from companies with which I had never had contact, had never done business, and have no reason to ever DO business. I began by blacklisting each address as the spam arrived, but it was so incessant, and every spam had a Constant Contact email address, I finally had to block the entire Constant Contact domain. I fail to see how this can be legal. Spam is supposed to be illegal. How can calling it "email marketing" and burying someone in it make it legal? Anyone who wants to market to me can forget this scam in advance: you're already blacklisted. read more

This company is an absolute joke. Ironically enough, they do constantly contact you once you sign up for the free trial. The sales rep, Dan Allen, emailed me immediately and called me almost daily. I finally took his call and was not pleased with the way that he spoke to me. I tried to brush him off, since I generally do not like doing business with companies who constantly badger me and he kept pushing and pushing for a meeting. I shot for next Tuesday, only for him to tell me that "JULY FOURTH IS THE BIGGEST EMAIL MARKETING DAY OF THE YEAR DO YOU KNOW HOW BUSY I AM, CANT TAKE ANY CALLS ALL WEEK!!!" uhh. This guy straight up called me almost every day for a week. OK? But now you're too busy to schedule a call next week? This was one of the absolutely strangest exchanges with a sales person that I've ever had. Our company will stick with Mailchimp, for this reason alone. read more

If you ask me - they are a scam. I paid on behalf of a non-profit to help kids. I paid for 9 months (over $200). After 2.5 months, my ability to send out emails stopped. I tried for weeks to get emails out, not knowing what the problem was. They emailed me saying that, "my free trial period was almost up," and I should pay to continue use. I was supposedly assigned a help person. When I reached out to him - he said he was on vacation and he was having someone, "look into it." Meanwhile I was unable to get my email out to launch our fundraising event in time. Unless I paid them more money of course. read more

Constant Contact has suspended our account even with proof of payment. This happened with four publications, and while we solved the first three and hoped for a long term solution. The latest problem occurred when we tried to distribute a publication two weeks ago. Account suspended. Proof of payment provided. Nothing. The customer service representative today was unprofessional and again, no solution. Do you have a recommendation for another service? read more

0 starts! Lies lies lies. Customer Service rep just tried to make a sale. Ask them about the need for your email blasts to be able to be tracked by specific servers. For example I send to businesses that may be @businessname.com. Because they cannot confirm that it was received like you can with a @gmail they are flagged and your account is put on hold. They keep your contacts and monitor where they are coming from. Ask questions!!!! They lie! read more

I signed up for free to learn more about Constant Contact, but ended up not using them because of the cost and lack of variable services. I have received two very unprofessional sales calls from their reps "assigned" to my account. They act more like low-paid spammers than account representatives. Despite me politely telling them I am not interested and even answering why, they will not stop asking me detailed questions and telling me how I should use their service. The first salesman continued to talk for almost twenty minutes despite me telling him I wasn't interested so I finally hung up. He called back and left a voicemail! The second rep tried the same thing so I just hung up. read more

When I called to cancel my account Eric put me on hold for over 18 minutes to "check my account " and then the line disconnected. No call back. When I called back I waited deveral more minutes before he came on the line with excuses, no apologies AND he was short with me. read more

I used to use Constant Contact but then they were too expensive for the plan I was on. Even their service was horrible and then signed up with stickysend.com, they are a small new company but with great features and their prices are way low. The best part is that they have better templates and better open rates that I noticed. read more

Unscrupulous, stay away! They billed me even though I canceled the subscription a full one month before the end of the "FREE" trial period. I gave up on recovering my money as they proceeded to send me through a gauntlet of phone IVRs. Do not trust them with your credit card, or any other financial, information! They are untrustworthy. read more

I have used multiple email marketing platforms... CC is ok and has some cool features. I think Mailchimp is a bit easier to user, but CC certainly will do the trick for your email marketing campaigns. I think it comes down to cost (the size of your list) read more

Not great technology. They also don't allow anyone who uses their service to cancel without calling them.

I work at a state university, we used to be able to pay with a request for check but that changed. I can only do business with them through a purchase order. To say the least, Constant Contact is clueless about how some businesses have to operate. It was like pulling teeth to get a "quote," which some genius at CC also included a past due amount - making it an invoice. I got the PO finally, I know it was sent to them - twice, but they couldn't be bothered to read it OR submit the invoice. I had to ASK for an invoice with the adjusted amount for the past due $$. The invoice was generated without the past due $$... (insert headache here), with the explanation that it will just be adjusted back to February (we are in March now). And, even though the PO is a legal agreement that guarantees they get paid, they have locked our account - and I know I am going to lose at least a full month of service. Less than happy with their customer service is a major understatement. They seem to prefer to never have human interactions. Maybe MailChimp will be better. read more

The service people are very dishonest. At first, the person I spoke with said I could do everything I wanted with a free trial, this turned out to not be true after signing up and I had to purchase a monthly membership with the salesperson saying that I could do everything for a basic membership. Upon signing up for the basic membership I found out that I had to over double my subscription to do what I wanted. Plus, all of the back and forth took a lot of time and their technology did't work and there were additional hidden fees. read more

They were HOOOOORRRRIIIIBBBLE I can't stand a company that will not have a money back gurantee. If you are unsatisfied with the service they provide you should have the right to get your money back. OR the fact that I NEVER even used their service, but because they claim I signed up for their membership and that is non-refundable. I was completely unaware of the difference in the nature. So I got ripped out of 3 months of a membership that i NEVER once used. read more

Don't Do IT! We chose them for the extensive knowledge on subscribes and unsubscribes. When we followed their best practices they red flagged us and said there were problems with our email list. The so called customer service bullied us. There was nothing we could say or do to get them to release our list. They could not tell us what the "problems" might be. We followed their instructions and they still would not release our list. We pointed to their web pages and guides that we had read and still they told us we were in the wrong. Now I read that they keep billing your credit card? Is that some kind of joke? Negative stars. read more

Constant Contact released their latest version too soon and are using me and my clients as beta testers. The old version was excellent - why I brought my new client in. Hurry up and bring needed features to the new platform. And in future, do not release a new version until its ready and tested. it's not fair. read more

Stay away at all costs. Deceptive service. Sends all of your emails to Gmail accounts to the "promotions" folder, not the actual inbox. Then, even after you have spent hours uploading emails only to find out it doesn't work, it then sends you "surveys" suggesting that you are still a customer. You have to call back and wait on hold for over 30 minutes to find out that you were, in fact, unsubscribed. AVOID!!!! read more

They are awful. In a bad show of irony Constant Contact calls non-stop from day one of the free trial to pressure you to sign up for its paid service. It's bizarre how obnoxious they are. They call from area codes you dial to get you to pick up the phone, three four calls a day. Save yourself. Stay away. read more

Can't say anything nice about this company. I received terrible service and feel as though I was ripped off. The customer does not come first in my experience, only Constant Contacts' profits. I will NEVER recommend this company to anyone. My advice is to stay away! read more

Terrible customer service. Don't waste your money. Find a company that will help you when you have questions instead of trying to upsell you. read more

Easy to sign up hard to cancel.....been on the phone for over the 10 minutes they said my wait would take.....I decided to sign up as a friend had attended a webinar, but I WOULD NOT RECOMMEND. Looking for other services that are much more business friendly read more

If there was a negative star, i'd give that one. Didn't even get started and their guy keeps calling and harassing my emails and phone number!!! I politely told him that "When i'm ready to move forward, i'd reach out." I meant what i said, by the one employee "Brian" that keeps calling, I will NEVER do business with them. Makes me think they are desperate and just want to take money. The next time he calls he will be getting cursed out, and i'll make it my duty to post on every business page they own to say how much they harass!! He called one time last week and AT least 3 times after I told him " I WILL REACH OUT WHEN I"M READY" read more

I wanted to try out an email marketing service so I looked it up online. Apparently Constant Contact is "one of the best email marketing services" out there. Thus I signed up for an account to see how it goes. They called me the same day, using my area code so I would pick up the phone. When I didn't pick up, Eric sent me an email immediately asking if I have time to talk. There is no unsubscribe button in the email. When I tried to delete my phone number on the website so they would stop calling me, it wouldn't let me delete. This is a waste of time as they try to milk every last penny out of you. Fortunately I did not pay, blocked all their emails and phone numbers. You also cannot cancel your account online and have to call them. Obviously they do not want you to cancel without convincing you to stay and keep paying them. I don't know why many websites recommend these shady people. Stay away!!! read more

Worst service ever. Rude, unprofessional sales people that start harassing you within hours of creating your account. Would never give any business. read more

My experience with Constant Contact has been mostly pleasant as their service is one of cheaper email marketing firms out there. We have written a few new accounts from our monthly newsletters and they never seem to take issue with with higher bounce back rates from our prospect and client lists. My only complaint has been additional services that keep being added to my account without my consent, and as a result it caused some smaller issues with our accounting Dept. Overall somewhat pleased with their services. Would most likely recomend to others. read more

Constant Contact has been charging my credit card without my permission and without my authorization for nearly two years. When I phoned to discuss this matter with an agent, I was told it was my fault because I did not call them to cancel. I told the agent I did not call to cancel because I never signed up in the first place. I was on an old plan which I never cancelled, which did not have a monthly fee. Constant Contact just decided on their own without my knowledge or consent to change my plan and start charging my company $62.50 per month. I am very concerned that a company that represents itself as having a service to assist small businesses would engage in these types of practices. I never write reviews, but am hopeful these words might assist a fellow small business owner. read more

My experience with Constant Contact has me asking what exactly does their name mean? In my case, it meant constantly contacting my bank for monthly payments that I cancelled more than once. Regardless of the fact that I cancelled their service, they continued to bill my bank, constantly, and for longer than I care to admit. The only way I was able to stop the auto billing from happening was to get a new credit card and cancel the old one. Constant Contact, indeed. read more

I own a small business which is why I use constant contact. Problem is that I work on my email blasts at night and on weekends. When I first joined constant contact it wasn't a problem. And their staff was EXCELLENT. Now however they don't have staff on the weekends or after 9 pm. Which is really not alot of help for me at all. I am looking into other companies others have recommended to me. Such a shame...they were good. read more

They overcharged me and wouldn't give a refund. Mail chimp is way better.

We used their company for many years. And then switched to a company that had an API that integrated with our CRM and website. We called to cancel the account and they never cancelled it. Our company was charged over $2000 for a year for an account that wasn't used. The REFUSE to give us any more back because CONVENIENTLY they have no record of our cancellation. And then I tried to contact the company, I had to CALL to cancel the account and then they refused to give me ANY money back. And just recited their "policies" to me in an email. Then I tried a Better Business Bureau complaint, they still refuse to give me any money back...again stating their "policies". And now the BBB has closed the complaint and I have no other recourse. So buyer beware, Constant Contact will take your money and then not even offer ANY type of money back after the account was requested to be closed. Don't use them.. read more

My work E-mail address has been repeatedly and viciously spammed by this company and its cut rate advertisers. They demand that I enter my E-mail address to unsubscribe when I _NEVER, EVER_ authorized either "Constant Contact" or the "partners" who have SPAMMED me with their overpriced, inferior products and/or services. read more

Horrible customer service - specifically Olivia in their New York office. Company really needs to watch her closely she's giving your business a very bad name. read more