Last month, I ordered a pair of boots from this company, called The Dean. When the order arrived,…read moreand I opened the box, there was a completely different pair of boots inside - different color, different style, different height, different, toe-box, etc. I contacted customer service to return them and was told by someone named Elle (possibly AI) that I would get a full refund and would not be charged shipping and handling because they made a mistake and sent me the wrong pair. I proceeded with my return and once the refund was issued, they withheld close to $20 for. " handling." I contacted customer service again in an attempt to get the remainder of my refund. Once again, "Elle" told me she was sorry for my experience, but the order was closed out, and there was nothing she could do. If someone orders an item and decides to return it of their own accord, I believe it's reasonable for that person to pay for shipping and handling. However, if someone places an order and the company does not fulfill that order in any way/shape or form, the ethical thing is for the company to offer a full refund minus shipping and handling charges. Based on my experience and their unethical practices, I will never do business with this company again. They are essentially trying to make me pay for a product I never received. Completely unethical and disappointing.

Ordered a pair of boots for my wife, size 7.5 from Amazon - fulfilled by Wild West. The price was…read morean unbelievable $50. We we received the package, I was amazed how light the box was - and for a solid reason. The box had a pair of size 12 mens shoes. Hannah asked me to send pictures of what was received through Amazon. I did so, and after a few hours and not hearing anything, my wife called. We got the old, "There's multiple stores involved..." "You're not the only customers this has happened to." "We font have any sizes now in that color, or any color in that style (Yet they should available but now at $199.99)" It's a bait and switch. They screwed up on the price, knew that and sent an odd pair of cheaper shows and take less of a hit knowing they would be returned instead of relinquishing the product at the listed price just as South Carolina law dictates. Apparently this has happened to other reviewers here also.