This large corporation located in the City Centre of Berlin has the absolute worst customer service…read morein any country we ever visited. We asked one of the cell phone representatives to assist with picking out a SIM card so we could text to USA. One man recommended one brand while another man said the first brand would not work and suggested we purchase the more expensive plan. The first two men spoke some English. After providing our passport, the customer service went from 7/10 to 1/10. Our passport showed USA citizenship: so we are suspicious that this store harbors resentment of Americans. All of sudden, none of the sales reps could understand English. After purchasing the SIM Card and inserting it into the cell phone, it did not work even after about 45 minutes. When we tried to seek assistance from any of the store clerks, none of them would speak English and said they couldn't help us. They motioned us to go up to the 5th floor to find a manager. There was no manager on the 5th Floor so they directed us back to the ground floor. The man who took our passport and entered into the system was no where to be found: he went on a coffee break and never returned. We then attempted to seek help from 2 other sales reps: one was an Asian man who spoke some English: the other was a nasty and rude young woman who rolled her eyes. She was dressed in street clothes and was purely unprofessional. She started cursing in German and ignored us and walked away. The experience was so bad, we will never chose Berlin as a vacation destination ever again. Shameful.

The worst customer service! I have never seen anything like…read morethis. I have waited for the dishwasher at least 18 days and now they canceled the order. THANK YOU! We find false offers on their website! Saturn, sells products that are not in stock! And they appear available on the website. I have waited to be contacted by a superior, but nothing, no contact. The same respect for customers as their employees from customer service & Aachen store. Zero professionalism. To avoid!

If you like to tinker this is the place for you. Very few shops like this still exist in Berlin…read more They offer a very big selection of electronic items to take away. The are experts in the field and you can even get hints what transistor or diode might be better suited for your project. The sales people are very patient. Even if you bring a strange burnt up resistor they'll try to help you to get the right replacement. They are not a computershop with mainboards, grafikcards and the like. For such things you need to go elsewhere. The have also a homepage where you can check if they carry the items you are looking for.

From the owner: Elektronische Bauteile, Maker-Partsread more

From the owner: QUADOCTA - Unverkennbar Deins…read more Berlin ist bekannt dafür dem Trend immer einen Schritt voraus zu sein. Das ist QUADOCTA, ansässig im Herzen von Berlin, auch. Deshalb haben wir schon bei Gründung von QUADOCTA im Jahr 2010 den Fokus auf hochwertige Schutzhüllen für Apple Produkte gelegt. Mit Individualität setzt QUADOCTA sich noch heute in dem immer größer werdenden Markt durch, und macht auch aus Ihrem iPhone, iPad und MacBook etwas besonderes. Daneben haben wir unsere Produktpallette um vielfältige, hochwertige Lederwaren erweitert. Alle unsere Produkte werden mit Leidenschaft in Berlin designed und egal für welches sie sich entscheiden - es wird Sie in seiner Individualität und Qualität überzeugen.

got a pair of airpod pro 2 to replace a set that was stolen. they were since recovered and i…read moreattempted to return them. they have to this dumb rule not visible at checkout that in-ear products are not eligible for return when the product was clearly in near perfect condition. fine, so i file a dispute with my credit card and now cyberport is going after me threatening legal action when i in earnest attempted to return their product. the email exchanges back and forth have been hostile and not helpful-- customer service truly doesn't exist in germany. really would not shop here again considering there are other establishments like saturn or media markt.

Reklamation 8002146840 1 star is waaaaaaay too much . 0…read more This is by far the worst service i have ever deals with When buying i noticed the bad reviews and i was like nah cuz , they cool those are probably bots But , sadly they all are true , except 2 guys in the store including the cool homie security guy , they are all a bunch of useless people who don't even know anything about what they selling , i bought a psvr5 from them , controller broke it always point right and i couldn't play, i sent the item on October, they obviously said 2-3 weeks maximum almost 4 months, they ignore my emails, you call support you will wait 3 hours and be forwaded from one call to another without any results , i requested 2 months ago my item to be back to me ( of course it's in warranty just few months past purchase) and they been ignoring me ever since then , i'm just writing this so you wouldn't be their next victim, i will be in berlin next month and when that happens i will start you guys the biggest drama you've ever had and i will make sure to follow the case legally .

Apple should not allow such stores to sell their products and use their name…read more The "Apple" employees are not very competent (to say the least) and mostly not interested at all on your issues. They are BADLY unmotivated and do not have any affinity to customer support. Besides other major issues I had I will describe just the worse, as I don't have enough characters available. I bought a Mac Book Pro with Retina display. It had the popular ghosting issue with its display. So I arrived back from holidays on the exact 14th day of Apple warranty, the guy proposed me a screen replacement instead of the option to get a brand new MBP (Apple within 14 days replaces your product no matter what reason). So I told him of the full replacement, and he, almost disappointed, acknowledged. Thanks god I did my research in advance. Before to give my Mac I had to backup my data, and had an hard drive partitioned in NTFS. Any AVERAGE user (not even talking about a supposed expert that should help you) knows that NTFS can only be read BUT not written (at least not by default without additional third party drivers installed). Again the guy had no clue and no interest (was doing other stuff while I was trying to backup). I had to find ALONE the answer. With my own cellular data connection (yes they didn't allow me to use their WiFi either). The quicker and safer solution was to buy an external drive to format and use as backup. I bought it (100€ ) and started my Time Machine backup, again by myself with him meanwhile doing other stuff beside me and acknowledging my steps. The process was taking some time and I asked if I could leave and come back in an hour, his answer was -uhm.. I wouldn't suggest so- he didn't wanted to take responsibility for the laptop being there (it was in the middle of the shop) and I had to keep an eye on it. The best is yet to come. After about 30 minutes I was standing in front of my Mac waiting for the process to finish, I started hanging a bit around in the shop, the guy suddenly reached the Mac and after doing some clicks on it, told me -ok backup done-. From my estimation I would have expected at least another 10/15 minutes, so I said -really?!- I went over quickly and he unplugged (quicker) the drive without using the safe removal option! I arrived just in time to see the red alert error message that he tried to close before I could see it! Unbelievable and unacceptable, he could have damaged the drive I just bought. Therefore I asked him to show me how much of the drive was full, it should have been 50.7 GB. He opened the information, and guess what?! Was 42.4 GB. I was so shocked of the situation that I couldn't believe it, I clicked on the Time Machine icon and the software recognised the backup, but I didn't spent time to thoroughly check if everything was there. I just wanted to go away, as I was really uncomfortable with the whole the situation. If I have lost any data, it's my own problem, because I have signed a release letter that confirms that any data loss, it's my own responsibility. Despite me being the customer and having paid over 2500€ cash for all of it, they still managed to make me feel unwanted in that shop! I think this is the worse treatment I have ever received on a computer shop. I will never ever buy anything in this shop because of these guys in the Apple department, I can't say anything about the other department. By now you might wonder why 2 stars and not only 1? The shop is quite well stocked, you can find cool stuff in there, if you DON'T need/expect ANY support at all, it's perfectly fine to buy there. This is my personal experience and opinion which I will send in much more details also to whom may concern at Cyberport and Apple, I don't expect anything to happen but I need to share it. It ruined my day, and possibly the next couple of days. I work hard for my money and in my job I give my blood for the client. I expect that if I pay so much for a product, I receive also proper customer assistance.

Great place for all kinds of Electronics, appliances, phones and accessories, Miscellaneous. Near U7read more

Before our departure to Berlin, we ordered 2 items with as 'rechnungsadresse/Lieferadresse' ( =…read moreinvoice address and delivery address) the VoBstraBe. At our first day we went to the shop for the pick-up. A very unfriendly reception and not possible (not willing ?) to speak English.... Hello ?! Berlin is an international place ! The goods were not there but in another store. At my question why it was not available as asked and mentioned at our order..... no answer. I asked if it was possible to change the pick-up (so from the Treitschkestr to the VoBstr) : duration 1 week.... hello ?! What a bad system (or again, not willing to do the necessary ??). The Treitschkestr was too far away for going on foot, so lucky me, we had a car. Nevertheless, cars and Berlin.... always necessary to pay a parking (grrrrrrr). The goods were available. I asked the same question: why no delivery in the shop we asked ? The answer: if you pay the goods on beforehand, you can keep the location as asked. If you pay in the shop (as we did) you can not choose the pick up place. Euh hello ?! Never had such a ridiculous explanation. The pick-up location is NEVER depending from the way you pay. If that's indeed your way of handling, you must - upgrade your way of working (not correct) - and of course: you should mention it at your website We are VERY disappointed and would not like to recommend Saturn.

Extremely friendly and helpful. Not a ptyif you don't speak German. Staff speak English as…read morewell... Like most high-end shopping places in Berlin.

The worst customer service! I have never seen anything like…read morethis. I have waited for the dishwasher at least 18 days and now they canceled the order. THANK YOU! We find false offers on their website! Saturn, sells products that are not in stock! And they appear available on the website. I have waited to be contacted by a superior, but nothing, no contact. The same respect for customers as their employees from customer service & Aachen store. Zero professionalism. To avoid!

Very convenient and helpful for foreigners. I appreciated the kind folks and the good selection of…read moreproducts