This large corporation located in the City Centre of Berlin has the absolute worst customer service in any country we ever visited. We asked one of the cell phone representatives to assist with picking out a SIM card so we could text to USA. One man recommended one brand while another man said the first brand would not work and suggested we purchase the more expensive plan. The first two men spoke some English. After providing our passport, the customer service went from 7/10 to 1/10. Our passport showed USA citizenship: so we are suspicious that this store harbors resentment of Americans. All of sudden, none of the sales reps could understand English. After purchasing the SIM Card and inserting it into the cell phone, it did not work even after about 45 minutes. When we tried to seek assistance from any of the store clerks, none of them would speak English and said they couldn't help us. They motioned us to go up to the 5th floor to find a manager. There was no manager on the 5th Floor so they directed us back to the ground floor. The man who took our passport and entered into the system was no where to be found: he went on a coffee break and never returned. We then attempted to seek help from 2 other sales reps: one was an Asian man who spoke some English: the other was a nasty and rude young woman who rolled her eyes. She was dressed in street clothes and was purely unprofessional. She started cursing in German and ignored us and walked away. The experience was so bad, we will never chose Berlin as a vacation destination ever again. Shameful. read more

The worst customer service! I have never seen anything like this. I have waited for the dishwasher at least 18 days and now they canceled the order. THANK YOU! We find false offers on their website! Saturn, sells products that are not in stock! And they appear available on the website. I have waited to be contacted by a superior, but nothing, no contact. The same respect for customers as their employees from customer service & Aachen store. Zero professionalism. To avoid! read more

Saturn - Electronics Near Me - Berlin, BE

This branch of Saturn is a huge store, as I recall it is over about 5 floors in the Europa Centre selling mainly electronics goods, in many ways it compares to Currys PC World which is a store we have in the UK. As mentioned, this store was huge but sadly the layout was slightly impersonal and in many areas, it didn't feel as modern as a store which sells electronics should be, which gave the store a slightly worse feel which was a shame. The product range, of course, seemed decent but of course it can be frustrating to have to go up and down lifts or escalators to get what you want, which across 5 floors can be rather frustrating especially in a store of this kind, which in the UK tend to be warehouse type stores across a single one store, making going about the store easier. The staff didn't seem too welcoming or friendly, and they were hard to find at times, which was also quite disappointing. Overall, the selection of this store is good because of its' size but the size also lets the store down as it feels impersonal with a lack of staff and the overall layout isn't the most fantastic and modern as one would normally associate a tech shop to be anyway, so I feel this store only deserves a two star rating. read more

Saturn - Electronics Near Me - Berlin, BE

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This is a big Saturn store, what brought me in was to get a data sim card so I can navigate the city with Google maps and stay connected with social media, look up places. You have to go to one of the kiosks inside and depending on which card you're getting, it would be programmed. I will say their customer service is the biggest joke I've seen. This coming from someone that works in the field. I spent over an hour just waiting for one of these simpletons to set me up. One even tells me to go pay at the front, comeback and when I do, the cashier said he needed a confirmation slip. They are disorganized, disoriented and too busy with social hour. I needed the sim card or I would've walked out and gone somewhere else. Large selection of items, probably the biggest Saturn location I saw in Berlin. But their terrible for looking after their clients at this location. I would go somewhere else... read more

This Saturn is probably the biggest Saturn in Berlin. It literally took one whole block of the Europa Center. I really like it, it offers much more choices and much complete collections compared with others. It also located in a really nice area, easy to find and lots of things happen around. The Saturn here is really well organized. Each floors have their own topic, which is really helpful, when you are looking for something particular. Just check out the information boards right next to the escalators on each floors. On each floors they also have couple small areas for particular brands, for example, on the Hifi and Gaming floor you can find the Skylanders area and the Nintendo game consoles experience area, on the Blu-ray and CD floor there is a Disney corner. It's really cool and convenient. It's like wonderland you probably spend half day here just wandering. I also find the service of Saturn is really nice. Employees there usually are really friendly and helpful. And they are almost everywhere, sometime they will come to you by their own to offer help when you seem a bit lost. The after service also nice, they have a service center for that. Of course, sometime it took awhile just waiting on the line, since it located at such as popular place, it's understandable though. There are two entrances/exits in this Saturn. One to the main street, the other take you right inside Europa Center. Beside escalators, there also have two lifts for people who may need it in anytime. Other thing I like to mention is that Saturn has it own magazine and it's free. The Turn On magazine is more like a digital product catalog. Full of articles about the upcoming electronic products. It's actually quite helpful sometime. You can find it on every floors. The promotion area usually on the ground floor. In my opinion, there are still serval things this Saturn can improve. But overall, it's still very nice electronic market. read more

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