During a road trip through the Midwest our check engine light came on in OK near KS. I tried 2…read moreother Ford dealerships and neither gave me the time of day to even read the code. We rolled into Hays, KS, on Thursday and called Lewis Ford late in the afternoon. They were able to get us in the next morning. Bad news...code revealed clogged filters in the cat convertor assembly, most likely stemming from the turbo boot blowing a week prior. The closest part was in Kentucky. Even under warranty and "next day" freight, the convertor did not arrive until the following Tuesday am. They had us up and running by 11:30am. Service Advisor Tyler Wolcott was great! He even provided us with a loaner so I could get our family to a flight home. He was surprised we made it as far as we did with the blockage... Lewis Ford fully met my customer service expectations! Even met some locals while there! : )

On our way to Florida from Colorado when we experienced a suddenly very rough running engine…read more Misfiring badly. Called to see if they could help us and got us in as soon as we got there. Diagnosed and fixed the problem and had us back on the road quickly at a fair price. Saved our trip. Could not be happier with the service.

Ryan and the team at Lewis were awesome. This was the most laid back, comfortable car purchase we…read morehave ever made without all the normal annoyances and frustrations. They aimed to make our life easier. We will definitely use them in the future and make the drive from Wichita without question.

On our road trip from Oregon to North Carolina, our engine light came on. Robert in the service…read morecenter had the part and made the time at 8am the next morning to fix our car up and got us back on the road by 11am. This car problem could have set us back and made our trip awful, but we were treated like real people. I feel very lucky we happened to break down here of all places.

Great service and quickly done. Will take my car back for my next oil change. Took my used…read moreLincoln Mkc in and put synthetic oil in. That's what I will continue to put in this car.

Service was friendly, fast, and efficient. Wally-world spills oil on my intake probably a 3rd of…read morethe tone making my car smoke under the hood for a few days.. I've also had to take my car back to WW because it was dripping oil after they did an oil change. I'll def use Quick Lube again., Hopefully they are better They are definitely faster!

I wanted to leave a review for the great job Brett and the service team did to help us through a…read morestressful situation. We were in the middle of a van voyage coast to coast across the country when our minivan's transmission decided to die exactly halfway through our trip. We were stranded over the weekend but the service team got us up and running ASAP considering the scope of the repair. We made it the rest of the way with no more transmission issues. The people of Hays were so friendly! If we had to be stranded somewhere, we were fortunate it was in Hays, KS.

My wife bought a Jeep in early January. Stating it had been checked over only to develop a tick…read more Which I have enough knowledge to know it's valve train issues and they will not honor anything at all. They basically told her it's her problem. She has less than 2000 miles on the jeep since purchase I would not recommend anyone buying from Lewis. The salesman was not knowledgeable about anything related to vehicles. If I can give it a zero star review, I would they just want your money and that's it.

We were on our way from Kansas City to vacation in Colorado when our Toyota Sequoia pulling a…read moretrailer started overheating after a few hours of driving. After limping along and adding coolant, we knew we had a serious leak. A shop in Russell recommended Best Radiator Repair. It was Friday around lunch time and I called to talk to Sharon. She set us up to work with Ryan after lunch and he figured out that our radiator cap was leaking and our radiator was quite dirty. After just a few hours of troubleshooting and work, they had us back on the road. We had our dogs with us and it was a beautiful day so we sat out on the lawn while they worked and they offered to let us all wait inside the shop which was very generous. The cost of the work and replacement cap was incredibly reasonable. Thank you guys for saving our anniversary vacation!

I recently found myself in a very precarious situation. I hit a deer about 270 miles east of Hays…read moreand managed to get to Hays before my radiator gave out. Scott, Ryan and Sharon at Best Radiator took me in and got me on the road to Denver with a new radiator. They did it in record time and I appreciate their professionalism, courtesy and friendliness. Best Radiator really is the best in town! Susan from Denver

Highly recommend this garage. They were very honest and quick with responding. They went out of the…read moreway to help me. Very kind folks.

Our gear shift was not going into drive so we called Dave's auto repair. He walked us through how…read moreto get to the shop 15 minutes before closing. He quickly diagnosed and repaired the problem and got us on our way! Excellent customer service!

Reasonable rates and quick service and willing to accommodate the customer! Drove from out of town…read moreand got me right in first thing!

I needed to go in for what I thought was a transmission problem. My friend has recommended that I…read moretake my car here. After a few short hours, my car was done, fixed, cleaned up and taken care of with an excellent professional touch that I was incredibly satisfied with. I was charged only $42, when I could have expected around $100-$300 from a mechanic in my hometown due to their outrageous prices. I highly recommend this place to anyone who has an issue with their car. The staff was friendly and didn't make me feel like an idiot for not knowing what was wrong with my car.

We were on our way from Rock Springs Wy to Broken Arrow Ok when our transmission began acting up…read more We had to get a tow truck to get us back in to Hays. We decided on Mike's Auto for our car. It was later in the evening so we just left it there and got a hotel for the night. Mike called the next day to tell us he topped off all fluids but didn't know where our transmission fluid went and didn't know what was wrong with our car. He tells my husband on the phone the diag fee was $99. Mike was only concerned about repairing the water pump we already knew was going bad but we needed to get to OK so my husband could get to his job. We didn't have the time required to stay in Hays for that repair. He didn't even bother to drive the car and see if he could determine the problem, there was snow on the ground and we could see our tire tracks into the shop and right back out to where we had left it the night before. Fast forward, to us arriving at the shop to get our car, he charges us $153.99 when he told my husband $99 on the phone. All for fluids we didn't ask him to add. I'd find another repair shop if you want honesty and repairs done that are actually needed.

Mike's was super honest and could have taken advantage of our college kid that doesn't know much…read moreabout vehicles. It's nice to know there are still honest shops that will actually repair a vehicle versus just throw parts at it! Reasonable price and done in a timely manner on our 2016 Chevrolet Colorado.